Will this traveler ever see her Alitalia compensation?

Chantal Legge is supposed to fly to Toronto on an Alitalia flight from Rome, but the flight is canceled, and Alitalia rebooks her for the next day. But the new flight is overbooked. Legge ends up flying through Boston to get to Toronto. Alitalila promises compensation, but doesn’t deliver. Can we help Legge get what she is due?

“I’m so glad this forum exists”

When Sarah Birger’s flight to Phoenix is delayed by seven hours, American Airlines rebooks her on a flight for Albuquerque. But she’ll miss a connection if she takes that flight. Can American Airlines claim it has no further obligation to Birger after rebooking her on a flight going miles away from her original destination?

Why did American refuse my upgrade on a flight with empty first class seats?

When Kong Ho pays $500 for Gold elite membership in American Airlines’ AAdvantage program, he expects to reap the benefits. Unfortunately, the airline has a different idea. Can our advocates help upgrade Ko’s experience with the world’s largest airline?

Our pilot’s sudden illness caused a flight diversion. Is this an “extraordinary circumstance?”

A sick pilot is definitely an unusual circumstance on a flight. But is it an “extraordinary circumstance” that would exempt the airline from having to compensate the passengers, such as Frederick Brodzinski, for expenses and losses?

When you ask for too much, your rightful claim can be overlooked

Taylor Jennings has a tough time getting his bags from Baton Rouge, La., to Cleveland. Then his flight home to Louisiana is canceled. Rather than wait three days for a new Delta Air Lines flight, he takes matters into his own hands by buying his own ticket from American Airlines and returning home the next day. Naturally, he expects Delta to reimburse him for his American ticket. Unfortunately, this was not the best way to handle the situation. Can our advocates help him get reimbursed nevertheless?

JustFly charged me $500 for seat assignments — after I paid for my tickets

When Anne Lederhos needed to purchase air tickets between Boston and Rapid City, S.D., she visited JustFly.com, made a reservation and paid $1,575 for tickets on American Airlines. But when she received her credit card bill, there was also a separate charge for $578, listed as “seat assignments.”

Is a French air traffic control strike a valid reason to deny EU 261 compensation?

Tim Murphy booked flights on Expedia for himself, his wife and their four children for an Italian vacation. A strike by French air traffic controllers threw a wrench in their plans. Now he wants to know if his missed connections are fixable.

Venezuela is not safe for tourists. Can I get a refund on our tickets?

Jorge Taborda and his wife decide to take a trip with their children to Venezuela to visit extended family. But now that they’ve taken a closer look at the current economic and political situation there, they would like to cancel their tickets and receive a refund. Can they?

Airberlin won’t compensate you for “time and inconvenience,” but will they pay for your missing clothes?

When Timothy Korst’s Airberlin flight arrives in Paris without his baggage, he files a claim for his lost bags. But Airberlin will not offer as much compensation as he wants — including reimbursement for “time and inconvenience.” Is Korst out of luck?

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