This is Kathyria Padilla’s rental car. When she returned it to Avis last April, she took a few snapshots of the vehicle, just in case. Good thing she did.
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DAMAGE
Tracey Brown Osborne finds a mysterious charge on her American Express bill that turns out to be a repair bill for a rental car tire — a tire she says she never damaged. When her charge card sides with her in the dispute, her car rental company threatens to take her to court. What should she do?
A word of warning to anyone taking a cruse: Don’t trust anyone with your valuables.
Recent news that Hertz would begin photographing its rentals got me wondering: What about the “ding” scams that have made the car rental industry millions of dollars over the last few years?
Next time you rent a car, take a picture of it. No, seriously. Whip out your digital camera and take a snapshot.
When Paula Robbins picks up her rental car at the airport, an agent tells her not to worry about the small nicks and scratches on the vehicle. But when she returns the car, the company wants her to pay for the damage. What should she do with the $319 bill the company has sent her?
This might be one reason why Austrian Airlines is in so much trouble. Then again, it might be why the beleaguered carrier hasn’t folded any sooner. A passenger who bit into a brownie and broke a cap on her tooth on a flight from Washington to Vienna, has been reimbursed by the airline to the tune of $1,462.
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