After Hurricane Maria devastates Vieques, Neil Cohn finds himself without a place to stay during his upcoming vacation. But Cape Air won’t refund or exchange his tickets. Can our advocates persuade Cape Air to make Cohn whole instead of keeping his money?
Talk about a bad trade.
Terri Williams swapped her Interval International timeshare credits for a resort in St. Thomas during hurricane season without purchasing trip insurance. Unfortunately, Hurricane Irma inflicted substantial damage to St. Thomas and the resort she traded for will be closed a while, forcing her to cancel her vacation.
Bad things can happen to good places.
LATAM Airlines damages Julia Schiffman’s luggage and agrees to pay her for the loss. But it never does. Can we help her get her money?
Georgeann Lenard’s Global Entry application is stuck because of an unusual problem, the result of an unusual accident. Can this application be rescued?
Both of Carlos DeLeon’s bags are broken, but Heys won’t fix them even though they’re under warranty. Why not?
Anna Kim was taken for a ride. Unfortunately, it’s not the one she had planned for.
How much should you trust what a car rental employee says when you’re told a scratch on the vehicle won’t be an issue? Jason Puerner learns the hard way that the employee’s spoken assurance won’t protect you from a big repair bill.
Randall Roy was on his way to Mexico when an American Airlines agent in Philadelphia foiled his travel plans. Claiming that Roy’s passport was damaged, the agent refused to allow him to board the flight.
After purchasing a defective vehicle and trading it in at a loss, Edward Keucher expected fair compensation. He wants Chrysler to reimburse him, but that isn’t going to happen. This is a good lesson in why you should always act quickly if you are seeking compensation, and keep the evidence handy. Here’s why.
Sheryl and Greg Sneathen sent Christmas gifts that didn’t arrive on time. Instead of blaming Santa, they went after UPS. But did they forget a little something?
Allison Stinely shipped a piece of artwork via FedEx that arrived badly damaged. FedEx offers compensation for her item that is a lot less than she expects. Is she out of luck?
When Peggy Smith rented from Budget in Salt Lake City last October, she had a little fender bender. As Smith admits, it was a single car accident and she wasn’t hurt. She reported the accident to police because she thought the rental car coverage provided by her American Express card would cover the damage.
Molly McMullin recently rented a car from Enterprise while her own car was in the shop. What happened after she returned the car, however, left her talking a blue streak.
After Laura Rothert returns her rental car to Alamo, she receives a demand for payment for damages she didn’t cause — and Alamo is threatening to send the bill to collections. Can our advocates get Alamo to stop pursuing Rothert?
Steve Gregory returns his rental cars to Europcar at two locations in Italy, both with scratches. He wants to pay for the damage through his credit card rental coverage, but Europcar won’t turn over the paperwork. Can our advocacy team speed things along?
How much should Matthew Beale pay for a “damaged” windshield on his Advantage rental?
Almost 90 percent of car rental customers don’t believe paper forms and pictograms that record a car’s condition are completely
Carol Amitin returns her Enterprise rental without a scratch. So why does the company want her to pay for damages to the vehicle?
Guenter Nolde convinced our advocacy team that he’s not responsible for pre-existing damage to his rental car.
Keith Schulz admits it. He drove his rental car on a race track.
William Leeper hauled his new $404 GE kitchen range home himself from the local Home Depot only to find some of the external metal damaged right out of the box.
Returning or exchanging the range was no trivial task, even if Home Depot took responsibility. How would he be compensated for the aggravation and time?
ara LeeKing rented a car from Avis during her trip to Maui in June. The vehicle was perfect — until it wasn’t.
This is William Cameron’s rental car when he returned it to Enterprise a few weeks ago in Denver. Looks fine, doesn’t it?
Not according to Enterprise.
Carol Amitin’s Subaru dealership offered to pay for an Enterprise rental while her car was being repaired. She wishes she’d said “no.”
Alex Silverstein’s rental car is damaged before he picks it up. It’s still damaged, but now Enterprise wants him to pay for it. Should he?
Angela Pratt rented a car from Enterprise in Wichita, Kan., recently. She wishes she hadn’t.