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Elliott Report

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Essential Reading

Avis broadsides Gena Ettinger when it adds her to the company's Do Not Rent list. How does she get unbanned?

I’m on Avis’ Do Not Rent list. How do I get off?

Ling Lu Yamaki navigated a $28,000 timeshare entanglement with Hilton Grand Vacations after feeling misled. Her journey uncovers the intricacies of timeshare agreements, the importance of consumer rights, and the unexpected twists in resolving such disputes. This tale serves as a cautionary lesson for anyone considering or trying to exit a timeshare.

How do you get out of a $28,000 timeshare mistake? Definitely not like this

Robert Zuercher and his fiancee were flying from Cancun, Mexico, to Cleveland for a somber occasion. His grandmother had died, and they were attending her funeral. But they say Frontier Airlines added to their grief when they were kicked off their flight without explanation -- or compensation.

Kicked off my flight for being disruptive — does Frontier Airlines owe me anything?

Would you break a rule for a cheaper airline ticket? Meet the people who have.

Travelers are breaking this rule for a cheaper flight. Should you?

Airlines should consider implementing a dress code to improve the flying experience for all passengers. It could reduce unruly behavior.

Do airline passengers need a dress code?

assenger's Uber ride turns terrifying when driver abandons him locked in the car. See how he fought Uber's inadequate $5 credit offer.

My Uber driver took me on a terrifying ride — is this $5 credit enough compensation?

An Uber driver takes Andrew Greenman on a wild ride through the Washington, D.C., suburbs. Does the company owe him anything for the stressful experience?

Company Contacts

We publish the names and emails of customer service managers. Check out our directory.

Uber

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Latest Stories

assenger's Uber ride turns terrifying when driver abandons him locked in the car. See how he fought Uber's inadequate $5 credit offer.

My Uber driver took me on a terrifying ride — is this $5 credit enough compensation?

Rental car company Sixt promised to reimburse customer for damaged tires but hasn't paid. See how persistence and escalation finally got the refund.

Sixt promised to reimburse me $385 for these tires. Where’s the money?

Hacker stole 200,000 Chase Sapphire points. See how this customer fought Chase to recover his valuable rewards after they refused to help.

Help! Someone stole 200,000 Chase points, and I can’t get them back

Planning summer travel? Experts warn about dangerous overcrowding in popular spots. Find out which destinations to avoid and where to go instead for a better experience.

Avoid these overcrowded destinations this summer

How the Sydney Opera House became a symbol of sustainability (and an even bigger tourist attraction)

Elderly woman's credit card stolen and used at Sam's Club. Despite police report, US Bank refuses to refund. See how she fought back.

I didn’t make these Sam’s Club purchases — and I have the perfect alibi!

Family's Lufthansa flight booked via United was changed to an impossible connection. See how they fought back and got a better itinerary.

Oh no! United Airlines changed our flight, and now we can’t make our connection

Greyhound bus departs early, leaving passenger stranded. Understand Greyhound's terms and how to pursue a refund for a missed bus due to early departure.

My daughter’s Greyhound bus left early and she missed it. Can she get a refund?

Ultimate Guides

When traveling, the last thing anyone wants is to face the hassle of lost luggage. This comprehensive guide offers vital information on what to do if your luggage goes missing during air travel, cruises, train journeys, or hotel stays. From understanding the rules of lost luggage claims to tips on preventing your bags from getting lost, this article is an essential resource for travelers. It covers everything from filing claims to avoiding luggage fees, ensuring your travel remains stress-free.

The ultimate guide to finding your lost luggage

Thinking about a spring break vacation? You better think fast, because the 2025 spring break travel season will be busier -- and potentially more expensive -- than ever.

Here’s your insider guide to spring break travel in 2025

The busy 2023 holiday travel season, which runs from the end of November until early January, will be one for the record books. Here's how to survive it.

Here’s your ultimate guide to holiday travel

Here's the ultimate guide to travel food, which includes advice on where to eat and how to avoid unwanted weight gain.

Eat this! The ultimate guide to travel food

If you're going somewhere, chances are you need a reliable carry-on or rollaboard. But how do you buy the best luggage for your next trip?

Here’s how to buy the best luggage for your next trip

Travel prices are falling like leaves on a late October afternoon in Martha's Vineyard. No question about it, autumn will be a great time to travel -- it always has been.

Here’s your ultimate guide to fall travel

Sitting in a pressurized aluminum tube for hours at a time takes a heavy toll on your body. So how do the pros survive a long flight in economy class? And how do they avoid jet lag?

Expert tips for surviving a long flight in economy class and avoiding jet lag

Navigating the world of travel can be complex. Find out how a travel advisor can simplify your journey, especially for unique trips like solo travel or senior travel. We'll explore when to engage a travel advisor, how they can enhance your trip, their costs, and strategies to find the right advisor for your needs.

The ultimate guide to finding a travel advisor

What’s Your Problem?

If you have a consumer problem, please contact our team at Elliott Advocacy through this form. We’re always here to help. Our help is free.

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