Why is R.K. Mohan getting mysterious bills from Frontier? He isn’t even a customer. I investigate. “Help! These phone charges don’t make any sense”
What should you do when you’re caught in the crossfire of a corporate merger gone bad? That’s not a hypothetical question for thousands of former Verizon customers in Southern California — and me. “When Frontier acquires part of Verizon, an outage turns to outrage”
Here’s an interesting dilemma from Nathanael Hergert: Do you have a right to a phone call?
““My basic human right to call people has been violated””
Amy Patterson receives an empty box from Verizon. Where’s her phone? Neither FedEx, nor Verizon, seem to care.
“Hey, this package from Verizon feels a little light!”
Karen Daukantas-Jones takes her Verizon phones to St. Maarten. But it doesn’t travel well, and now they’ve charged her an extra $81. Find out what happens next.
“Funny cell phone math on my trip to St. Maarten”