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Elliott Report

Elliott Report

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VERIZON

Try as hard as he might, Daniel Conti can't redeem his $200 Verizon gift card. He's called Verizon. He's written. He's chatted online. But the card doesn't work.

Why can’t I redeem my Verizon gift card?

January 19, 2024June 28, 2023 by Christopher Elliott

Try as hard as he might, Daniel Conti can’t redeem his $200 Verizon gift card.

He’s called Verizon. He’s written. He’s chatted online. But the card doesn’t work.

Categories Advocacy, Featured

Funny cell phone math on my trip to St. Maarten

December 15, 2023December 26, 2015 by Christopher Elliott

Karen Daukantas-Jones takes her Verizon phones to St. Maarten. But it doesn’t travel well, and now they’ve charged her an extra $81.

Categories Problem Solved
Shawn Corridan wants a refund for a decade's worth of phone service he never used. But is this a legitimate request?

This Verizon mistake cost him big time!

February 5, 2024October 29, 2015 by Christopher Elliott

Shawn Corridan wants a refund for a decade’s worth of phone service he never used. But is this a legitimate request?

Categories Problem Solved
Anita Bah's mother can't get her Verizon cell phone to work. Now she wants to switch to a new wireless carrier. If only it were so easy.

Mom’s cell phone doesn’t work — why won’t Verizon release her?

February 5, 2024September 3, 2015 by Christopher Elliott

Anita Bah’s mother can’t get her cell phone to work. Now she wants to switch to a new wireless carrier. If only it were so easy.

Categories Problem Solved
Even though Verizon promises to waive Shawn Marie Schaffer's early termination fee after she moves off the grid, she's still stuck with it.

Why won’t these circus clowns refund my early termination fee?

January 29, 2024February 5, 2015 by Christopher Elliott

Even though Verizon promises to waive Shawn Marie Schaffer’s early termination fee after she moves off the grid, she’s still stuck with it.

Categories Problem Solved
Verizon promises Allen Myers $35 in monthly discounts on his bill, and he has it in writing. So why isn't it honoring its agreement?

Hey Verizon, what happened to those discounts you promised?

January 29, 2024October 23, 2014 by Christopher Elliott

Verizon promises Allen Myers $35 in monthly discounts on his bill, and he has it in writing. So why isn’t it honoring its agreement?

Categories Problem Solved
Lisa Littlewood is overbilled by Verizon Wireless and it won't adjust her invoice. Why not?Verizon Wireless' "global" plan overcharged me.

Help! Verizon Wireless’ “global” plan overcharged me

January 28, 2024August 28, 2014 by Christopher Elliott

Lisa Littlewood is overbilled by Verizon Wireless and it won’t adjust her invoice. Why not?Verizon Wireless’ “global” plan overcharged me.

Categories Problem Solved
Alan Grinnell is having phone trouble with Verizon. Why can't he get the credit he deserves? Now what should he do?

Verizon won’t correct a billing error – now what?

January 27, 2024July 31, 2014 by Christopher Elliott

… Read more

Categories Problem Solved
Mindy Reyes' mother is facing a big phone bill from Verizon for service she didn't order. Can this be fixed?

Help! Verizon overbilled my mother

January 27, 2024June 26, 2014 by Christopher Elliott

… Read more

Categories Problem Solved
Ralph Lagergren's cell phone "protection" won't protect him when he tries to invoke a buyback clause. Is he out of luck?

Help! I’m having a disconnect with my cell phone insurance

October 18, 2023June 5, 2014 by Christopher Elliott

… Read more

Categories Problem Solved
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