Help! These phone charges don’t make any sense

Why is R.K. Mohan getting mysterious bills from Frontier? He isn’t even a customer. I investigate. Read more “Help! These phone charges don’t make any sense”

When Frontier acquires part of Verizon, an outage turns to outrage

What should you do when you’re caught in the crossfire of a corporate merger gone bad? That’s not a hypothetical question for thousands of former Verizon customers in Southern California — and me. Read more “When Frontier acquires part of Verizon, an outage turns to outrage”

“My basic human right to call people has been violated”

Here’s an interesting dilemma from Nathanael Hergert: Do you have a right to a phone call?
Read more ““My basic human right to call people has been violated””

Hey, this package from Verizon feels a little light!

Amy Patterson receives an empty box from Verizon. Where’s her phone? Neither FedEx, nor Verizon, seem to care.
Read more “Hey, this package from Verizon feels a little light!”

Funny cell phone math on my trip to St. Maarten

Karen Daukantas-Jones takes her Verizon phones to St. Maarten. But it doesn’t travel well, and now they’ve charged her an extra $81. Find out what happens next.
Read more “Funny cell phone math on my trip to St. Maarten”

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