Sheri Schmidt’s husband suffers a massive stroke before their nonrefundable flight to Brazil. Unfortunately, she didn’t purchase a trip insurance policy. JustFly informs her that a refund is not possible and that there will be hefty change fees associated with these tickets. But hold on — could her Chase credit card provide an answer to this problem? “Didn’t buy a trip insurance policy? Chase might have you covered”
You could almost hear a collective groan from the traveling public last week when United Airlines CEO Oscar Munoz promised a congressional hearing that his airline would “do better” in the wake of the David Dao dragging incident.
Better than what, exactly? “How to make United Airlines keep its promises”
When Sarah Noehl’s airline ticket price doubles, she tries to cancel her purchase. Instead, she ends up with a booking that can’t be canceled. How does she get out of this mess? “After a booking fiasco — where’s her United refund?”
Kathleen Anderson books airline tickets through a site called Bravofly. Or so she thinks. When the flights are never confirmed, she goes looking for a refund — and we try to help. “Hey Bravofly, what happened to my United booking?”
Although we almost never get involved in loyalty program cases, Nancy Taylor’s was an exception. And even though we tried to help, our advocacy team came up empty-handed. “Hey United, where are my 180,000 frequent flier miles?”