Didn’t buy a trip insurance policy? Chase might have you covered

Sheri Schmidt’s husband suffers a massive stroke before their nonrefundable flight to Brazil.  Unfortunately, she didn’t purchase a trip insurance policy. JustFly informs her that a refund is not possible and that there will be hefty change fees associated with these tickets. But hold on — could her Chase credit card provide an answer to this problem? Read more “Didn’t buy a trip insurance policy? Chase might have you covered”

How to make United Airlines keep its promises

You could almost hear a collective groan from the traveling public last week when United Airlines CEO Oscar Munoz promised a congressional hearing that his airline would “do better” in the wake of the David Dao dragging incident.

Better than what, exactly? Read more “How to make United Airlines keep its promises”

After a booking fiasco — where’s her United refund?

When Sarah Noehl’s airline ticket price doubles, she tries to cancel her purchase. Instead, she ends up with a booking that can’t be canceled. How does she get out of this mess? Read more “After a booking fiasco — where’s her United refund?”

Hey Bravofly, what happened to my United booking?

Kathleen Anderson books airline tickets through a site called Bravofly. Or so she thinks. When the flights are never confirmed, she goes looking for a refund — and we try to help. Read more “Hey Bravofly, what happened to my United booking?”

Hey United, where are my 180,000 frequent flier miles?

Although we almost never get involved in loyalty program cases, Nancy Taylor’s was an exception. And even though we tried to help, our advocacy team came up empty-handed. Read more “Hey United, where are my 180,000 frequent flier miles?”