Sheri Schmidt’s husband suffers a massive stroke before their non-refundable flight to Brazil. Because she didn’t purchase trip insurance, JustFly informs her that a refund is not possible and that there will be hefty change fees associated with these tickets. But hold on — could Schmidt have the protection of an insurance policy after all?
When Edith Maas’ return flight from Tel Aviv was canceled by United Airlines, she took matters into her own hands: She booked new tickets on another airline. Unfortunately, this action cost her an additional $1,500, and she wants a refund. But is she entitled to one?
What kind of compensation can you expect from an airline when an equipment delay makes you miss an important event? What if missing that event causes you to lose a customer or hurts you in your job? Do you get anything extra?
You could almost hear a collective groan from the traveling public last week when United Airlines CEO Oscar Munoz promised a congressional hearing that his airline would “do better” in the wake of the David Dao dragging incident.
Better than what, exactly?
Last March, Sharon Mixon bought two tickets from Orlando to Auckland, New Zealand. But a month before departure, she realized that the names on the tickets didn’t exactly match the names on their passports. In today’s travel environment that could have created big problems during their trip. As it turns out, it created big problems before the trip even began.
Arthur Goldberg says he’ll never fly on United Airlines again after his recent trip to Israel. After a trip full of delays and a cancellation, he was offered only $38 and two $100 flight certificates. Goldberg thinks that’s extremely inadequate. But as far as United is concerned, Goldberg’s attitude precludes him from any further consideration.
When Cole Jennings upgraded the frequent flier tickets she and her husband were using to go to Australia, from business class to first class, it should have cost her 20,000 frequent flier miles for each ticket. Instead her credit card was billed $3,800. What?
Jana Freiband didn’t have the luck of the Irish on a recent trip to Dublin. Her United Airlines flight to Chicago was delayed multiple times, causing her to miss her connecting flight to Dublin and separating her from her luggage for two days.
When Sarah Noehl’s airline ticket price doubles, she tries to cancel her purchase. Instead, she ends up with a booking that can’t be canceled. How does she get out of this mess?
Kathleen Anderson books airline tickets through a site called Bravofly. Or so she thinks. When the flights are never confirmed, she goes looking for a refund — and we try to help.
If only Michael Emmerling had held on to his passport. That thought must have occurred to him and to his economics professor, Russell McCullough, numerous times as they tried to navigate their way through an international travel quagmire.
Chetan Aluru booked air tickets for himself and two friends on United Airlines, but when he tries to cancel his reservation, he cancels his friends’ flights instead. Can our advocates get United to refund the cancellation charges for his friends’ tickets?
Vache Mikaelian paid for tickets on United for himself and two sisters, one of whom is married. But he accidentally used her maiden name rather than her married name.
Although we almost never get involved in loyalty program cases, Nancy Taylor’s was an exception. And even though we tried to help, our advocacy team came up empty-handed.
Bonnie Way and her elderly mother, Anne, recently flew from San Francisco to Edmonton, Canada on United. Unfortunately, they’re not in any big hurry to repeat the experience.
Candace Perkins Bowen’s flight is rescheduled because of “severe weather” two days before her departure. When she realizes that the original flight is still available and rebooks, the airline shorts her on a refund. What’s going on?
After enduring two personal tragedies, Tracy Hamilton found herself amidst a third one involving United Airlines.
It should have been a routine flight for Linda Blackwood and her two children.
If the price of your flight falls after you book it, you should be able to get a partial refund. At least that’s what Sarah Boardman thought.
Peter McKnight didn’t make it back from Sierra Leone last March — at least not the way he expected to.
When Garry Modrell tries to upgrade his seat reservations on United Airlines, he finds himself charged more than he expected for the upgrade. Can our advocates reduce the upgrade charge?
Barbara Schieding wants a $529 refund from Cheapoair for a United Airlines flight from Montrose, Colo., to Boston. She says she paid for a ticket she didn’t get.
Roslyn Lang pays $25 to check her small suitcase each time she travels on United Airlines. Although her bag could fit in the overhead compartment, she is 73 years old and can’t lift the suitcase, so she always checks her bag.
After Alan Mileski’s wife passes away, he asks United Airlines for a refund on the couple’s airline tickets. Two years
When Bradley Justice and his wife were delayed overnight at Heathrow, they were given a pamphlet about their rights under EC261. So, why didn’t United give them the 600 Euros to which the law entitled them?
Liz Vivas is stuck with an “invalid” ticket on a codeshare flight from Columbus, Ohio, to Lima, Peru. But who’s responsible?
When a leg of Michael McManus’ flight from Frankfurt to Venice is canceled, a Lufthansa agent promises to reimburse him