TripAdvisor left me on the hook for a $900 cancellation fee

Adelaide Northrop’s preferred accommodation in St John, U.S. Virgin Islands, is unavailable, so she books an alternative hotel through TripAdvisor advertised as having no cancellation fee. When her first choice suddenly offers her a reservation, she happily confirms. So why does TripAdvisor charge her $911?
Read more “TripAdvisor left me on the hook for a $900 cancellation fee”

A Booking.com promotion that was too good to be true!

Kelly Thomas receives an email announcing a hard-to-believe Booking.com promotion. It says that during her upcoming hotel stay in Dubai, she can enjoy unlimited free attractions for herself and anyone else traveling with her. But is this deal too good to be true? Read more “A Booking.com promotion that was too good to be true!”

Travel blacklists: Turning tables on the industry

Maybe you’ve heard about Jason Puerner, or someone like him.

Puerner, a transportation planner from Lakewood, Colo., says he recently rented a Chevrolet Cruze with a pre-existing scratch from Enterprise. After returning the vehicle, he refused to cough up $412 for repairs and ended up on the company’s infamous “Do Not Rent” list. Read more “Travel blacklists: Turning tables on the industry”

Why it’s time to stop reading online reviews

It wasn’t that long ago that travelers who wanted to read up before their trips were limited to paper guidebooks and novels featuring the destination. Read more “Why it’s time to stop reading online reviews”

Why won’t Fiesta Americana honor my $90 reservation?

Matt Peterson books a hotel stay in Puerto Vallarta at the Fiesta Americana, but it refuses to honor his reservation. And the travel site he used refuses to help him find an alternate hotel room. Can our advocates help Peterson get the room he reserved? Read more “Why won’t Fiesta Americana honor my $90 reservation?”

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