It’s mom vs. Frigidaire. Who will win?

Julie Faro’s Frigidaire washing machine is broken. With two kids and twins due any day, she needs it fixed — pronto. Does she have a fighting chance? Read more “It’s mom vs. Frigidaire. Who will win?”

This oven’s a dud. Why won’t KitchenAid fix it?

Donna DiRusso’s KitchenAid slide-in oven range doesn’t work as advertised, but why won’t the company fix it? Let’s find out. Read more “This oven’s a dud. Why won’t KitchenAid fix it?”

My girlfriend’s phone is not repairable — so why should she continue to pay for it?

Kristen Chew’s Samsung Galaxy Note 4 was a dud. It kept freezing up, overheating, crashing and rebooting when she tried to use it. On the few occasions she was able to use the phone, its response time was too slow. And, although the phone was still under warranty, she could not get it repaired successfully. Read more “My girlfriend’s phone is not repairable — so why should she continue to pay for it?”

We love a happy ending

When James Davies and his wife return from a trip to a house that smells of rotten food, they call Sears for the third time in two years for help with their Kenmore appliance. This time, they want a replacement instead of another repair, and the company’s customer service staff refuses. So Davies hits the web. Read more “We love a happy ending”

Does the “lemon law” cover a four-year-old refrigerator?

Kip Anderson’s General Electric refrigerator has suffered a catastrophic failure. But she’s not happy with GE’s resolution — and we don’t think we can help her get a better one. Read more “Does the “lemon law” cover a four-year-old refrigerator?”