Geri Bain’s “hot” computer is missing in action. Why won’t Dell repair it? And why won’t it return her laptop?
Question: I recently called Dell’s technical team because my computer was overheating and I had burnt my fingers. I was told that, despite the fact that my computer was five years old, it would be treated as a safety recall and that I should send photos of the computer, my burnt fingers and a doctor’s note.
The technician stated that Dell would send me a prepaid FedEx box to send my computer in and that I could expect a replacement within 7 to 10 days. A long series of delays and hand-offs seems to have landed my computer in a black hole in Dell’s insurance department.
At one point, a Texas-based supervisor said he would send the replacement that day, but needed sign-off from the insurance company. After speaking with Dell’s insurer, he said he could do nothing and further communication would be through the insurance company. Read more “Help! Dell is holding my “hot” computer hostage”
You don’t have to read this site every day to know that fraudulent car rental damages are a big problem, at least as far as customers are concerned. If you’re a car rental agency, you might call it something different, ranging from “no problem” to “profit center.”
Question: My husband and I ordered an upright freezer from Sears. The delivery driver bounced it off of a wall in the basement and now it has a large dent in the side. The driver was concerned, and he said that he would try to help us. I assume he did this so we would accept the unit, and he wouldn’t have to carry it back up the steps. Read more “Argh! This damaged freezer is making me come unhinged”