Uh-oh, my Google Nexus is DOA

No one seems to care that Michael Rudolf’s Google Nexus doesn’t work. Can this device be saved?
Read more “Uh-oh, my Google Nexus is DOA”

Why won’t Jaguar repair my failing brakes?

The brake light on Irene Sherman’s pre-owned Jaguar is flashing on and off, but the fix is proving to be impractical. Can these wheels be saved?
Read more “Why won’t Jaguar repair my failing brakes?”

I sent my laptop to Fujitsu and that’s the last I heard from it

Robert Walker’s laptop is missing in action. Can I rescue it?
Read more “I sent my laptop to Fujitsu and that’s the last I heard from it”

Help, my Lenovo laptop is cursed

Santosh Thakur’s laptop is plagued by problems. He wants Lenovo to take it back. Why won’t it?
Read more “Help, my Lenovo laptop is cursed”

Help! Dell is holding my “hot” computer hostage

Mikeledray/Shutterstock
Mikeledray/Shutterstock
Geri Bain’s “hot” computer is missing in action. Why won’t Dell repair it? And why won’t it return her laptop?

Question: I recently called Dell’s technical team because my computer was overheating and I had burnt my fingers. I was told that, despite the fact that my computer was five years old, it would be treated as a safety recall and that I should send photos of the computer, my burnt fingers and a doctor’s note.

The technician stated that Dell would send me a prepaid FedEx box to send my computer in and that I could expect a replacement within 7 to 10 days. A long series of delays and hand-offs seems to have landed my computer in a black hole in Dell’s insurance department.

At one point, a Texas-based supervisor said he would send the replacement that day, but needed sign-off from the insurance company. After speaking with Dell’s insurer, he said he could do nothing and further communication would be through the insurance company.
Read more “Help! Dell is holding my “hot” computer hostage”

Would you rent a car from this company?

cancun roadYou don’t have to read this site every day to know that fraudulent car rental damages are a big problem, at least as far as customers are concerned. If you’re a car rental agency, you might call it something different, ranging from “no problem” to “profit center.”

But at least one car rental company says it’s on our side. It’s Bandago, a San Francisco company that specializes in van rentals. After I wrote a story about the problem of fraudulent claims for Auto Rental News, a trade magazine, last year, I got an unexpected call from its CEO, Sharky Laguana.
Read more “Would you rent a car from this company?”

The car rental industry’s day of reckoning may be close

Ilya Alkishin/Shutterstock
The car rental industry is in trouble. And this time, it can’t be fixed by quietly settling out of court with its customers or lobbying a few state lawmakers.

Maybe you’ve seen the recent TV report about the allegedly bogus damage claims filed by Budget against its customers in Canada. You’ve probably said to yourself, “A-ha! I knew they were doing that!

So are a lot of other people.
Read more “The car rental industry’s day of reckoning may be close”

Argh! This damaged freezer is making me come unhinged

Photo by stevendepolo/Flickr Creative Commons
Question: My husband and I ordered an upright freezer from Sears. The delivery driver bounced it off of a wall in the basement and now it has a large dent in the side. The driver was concerned, and he said that he would try to help us. I assume he did this so we would accept the unit, and he wouldn’t have to carry it back up the steps.
Read more “Argh! This damaged freezer is making me come unhinged”

Should I advocate for myself?

Am I allowed to help myself?
Read more “Should I advocate for myself?”