This oven’s a dud. Why won’t KitchenAid fix it?

Donna DiRusso’s KitchenAid slide-in oven range doesn’t work as advertised, but why won’t the company fix it? Let’s find out. Read more “This oven’s a dud. Why won’t KitchenAid fix it?”

My girlfriend’s phone is not repairable — so why should she continue to pay for it?

Kristen Chew’s Samsung Galaxy Note 4 was a dud. It kept freezing up, overheating, crashing and rebooting when she tried to use it. On the few occasions she was able to use the phone, its response time was too slow. And, although the phone was still under warranty, she could not get it repaired successfully. Read more “My girlfriend’s phone is not repairable — so why should she continue to pay for it?”

Does the “lemon law” cover a four-year-old refrigerator?

Kip Anderson’s General Electric refrigerator has suffered a catastrophic failure. But she’s not happy with GE’s resolution — and we don’t think we can help her get a better one. Read more “Does the “lemon law” cover a four-year-old refrigerator?”

Two broken Heys bags, one broken promise

Both of Carlos DeLeon’s bags are broken, but Heys won’t fix them even though they’re under warranty. Why not? Read more “Two broken Heys bags, one broken promise”

I received a repair quote from Microsoft — why won’t they honor it?

When Diana Rubino’s Surface 3 suddenly stops working during her vacation, she calls Microsoft’s technical support and is given a quote to replace the tablet. But then she returns home and is surprised by the in-store employee’s refusal to honor that quote. Read more “I received a repair quote from Microsoft — why won’t they honor it?”