Donna DiRusso’s KitchenAid slide-in oven range doesn’t work as advertised, but why won’t the company fix it? Let’s find out. “This oven’s a dud. Why won’t KitchenAid fix it?”
Both of Carlos DeLeon’s bags are broken, but Heys won’t fix them even though they’re under warranty. Why not? “Two broken Heys bags, one broken promise”
Kirk Miller’s case against Samsung is compelling. It involves a badly botched repair and a corporation that went into “quiet” mode, as companies do all too well. “Samsung screwed up my computer. Now it’s ignoring me. Can you help?”
Why have Lawrence Hughes’ shoes fallen apart after just three hours of wear? And why won’t Bruno Magli fix them? “Why did these Bruno Maglis last only three hours?”
Ralph Lagergren’s new Silverado makes a ticking noise on the highway. Why won’t Chevrolet fix it?
“A ticking sound on my Silverado – why won’t Chevy help?”