This oven’s a dud. Why won’t KitchenAid fix it?

Donna DiRusso’s KitchenAid slide-in oven range doesn’t work as advertised, but why won’t the company fix it? Let’s find out. Read more “This oven’s a dud. Why won’t KitchenAid fix it?”

Two broken Heys bags, one broken promise

Both of Carlos DeLeon’s bags are broken, but Heys won’t fix them even though they’re under warranty. Why not? Read more “Two broken Heys bags, one broken promise”

I received a repair quote from Microsoft — why won’t they honor it?

When Diana Rubino’s Surface 3 suddenly stops working during her vacation, she calls Microsoft’s technical support and is given a quote to replace the tablet. But then she returns home and is surprised by the in-store employee’s refusal to honor that quote. Read more “I received a repair quote from Microsoft — why won’t they honor it?”

Samsung screwed up my computer. Now it’s ignoring me. Can you help?

Kirk Miller’s case against Samsung is compelling. It involves a badly botched repair and a corporation that went into “quiet” mode, as companies do all too well. Read more “Samsung screwed up my computer. Now it’s ignoring me. Can you help?”

Why did these Bruno Maglis last only three hours?

Why have Lawrence Hughes’ shoes fallen apart after just three hours of wear? And why won’t Bruno Magli fix them? Read more “Why did these Bruno Maglis last only three hours?”