Oh, you wanted electricity with your VRBO rental?

When Jason Burns and his family arrive at their Parisienne houseboat rental, they are shocked to find that it is missing one important element: electricity. Surely this qualifies the clan for a VRBO refund. Or does it? Read more “Oh, you wanted electricity with your VRBO rental?”

This HTC phone doesn’t work — can you help me fix it?

Albert Hanneman’s new HTC phone is missing in action after it breaks down and he sends it back to the manufacturer. Can the phone be found and fixed? Read more “This HTC phone doesn’t work — can you help me fix it?”

Samsung won’t fix my ailing washing machine even though it’s under warranty

Kathleen Pierz’s Samsung washing machine only works 60 percent of the time. Yet Samsung refuses to fix it. Why? Read more “Samsung won’t fix my ailing washing machine even though it’s under warranty”

Sears failed to fix my refrigerator — can I get a new one?

Margarita Palacio’s new Kenmore refrigerator is a lemon. She wants Sears to replace it, but the company has other plans. Who is right? Read more “Sears failed to fix my refrigerator — can I get a new one?”

It’s mom vs. Frigidaire. Who will win?

Julie Faro’s Frigidaire washing machine is broken. With two kids and twins due any day, she needs it fixed — pronto. Does she have a fighting chance? Read more “It’s mom vs. Frigidaire. Who will win?”