Albert Hanneman’s new HTC phone is missing in action after it breaks down and he sends it back to the manufacturer. Can the phone be found and fixed? “This HTC phone doesn’t work — can you help me fix it?”
Kathleen Pierz’s Samsung washing machine only works 60 percent of the time. Yet Samsung refuses to fix it. Why? “Samsung won’t fix my ailing washing machine even though it’s under warranty”
Margarita Palacio’s new Kenmore refrigerator is a lemon. She wants Sears to replace it, but the company has other plans. Who is right? “Sears failed to fix my refrigerator — can I get a new one?”
Ralph Lagergren’s new Silverado makes a ticking noise on the highway. Why won’t Chevrolet fix it?
“A ticking sound on my Silverado – why won’t Chevy help?”