“You are my last hope”

I want to help Krista Krauss. I think she deserves to be helped. And when you start an email with “You are my last hope,” how can I not at least try?
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If I’m too contagious to fly can I get a refund for my flight?

Alex Cerniglia is too sick to fly and even if he boarded the plane, he could infect other passengers. So why is Lufthansa keeping his money?
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Should the babies in business class get priority bassinets?

Even though Kim Centrone made arrangements for Lufthansa to provide a bassinet for her baby on a recent flight from Washington to Frankfurt, the airline came up empty-handed. Now she wants a refund for the $1,000 extra she says she spent for the seat and the guarantee of the bassinet.
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Can an airline break its own rules?

It’s true that airlines come up with some of the most absurd rules in the travel business. If you have any doubts, just ask your favorite travel agent to book a hidden city or back-to-back ticket.
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Lufthansa stranded my 16-year-old son in Detroit

Carolina Smith/Shutterstock
Carolina Smith/Shutterstock
It’s something out of every mother’s worst nightmare: Your child is stranded at the airport and won’t be able to fly home unless he forks over thousands of dollars for a new ticket.

That nightmare came true for Gloria Castillo-Ibrahim and her 16-year-old son, Kareem Amir Gharib, recently. They’re inexperienced air travelers, but in a way, nothing could have prepared them for the trouble they experienced.

Castillo-Ibrahim wants me to help her fix this problem, but I’m not really sure if I can, or if I should. Your thoughts on this case would be helpful.

The problem began when Castillo-Ibrahim’s husband decided to surprise her son for Christmas by booking two roundtrip tickets from Cairo to Detroit on Lufthansa’s website.
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