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Lufthansa

Airlines come up with some of the most absurd rules in the travel business. Just ask your favorite travel agent to book a hidden city.

Can an airline break its own rules?

January 26, 2024May 26, 2014 by Christopher Elliott

… Read more

Categories Should I Take The Case?
Your child is stranded at the airport and won't be able to fly home unless he forks over thousands of dollars for a new ticket.

Lufthansa stranded my 16-year-old son in Detroit

January 23, 2024August 6, 2013 by Christopher Elliott

It’s something out of every mother’s worst nightmare: Your child is stranded at the airport and won’t be able to fly home unless he forks over thousands of dollars for a new ticket.

Categories Should I Take The Case?
Elite-level frequent travelers who whine if their lie-flat business seat doesn't recline all the way are regularly mocked on this site.

How much does my airline owe me for a broken seat?

January 23, 2024June 5, 2013 by Christopher Elliott

Elite-level frequent travelers who whine if their lie-flat business seat doesn’t recline all the way are regularly and shamelessly mocked on this site.

Categories Is This Enough Compensation?
Stacey Tappan claims Lufthansa stole her laptop computer, and she wants me to help her get it back. Can we help her?

Did Lufthansa “steal” her laptop computer?

January 22, 2024February 8, 2013 by Christopher Elliott

Stacey Tappan claims Lufthansa stole her laptop computer, and she wants me to help her get it back.

Categories Case Dismissed
Daryl Preston and his wife are flying from San Francisco to Rome this summer, and they have tickets on Lufthansa. Four tickets, to be exact.

Double-booked because at this age I tend to forget things

January 22, 2024April 9, 2012 by Christopher Elliott

Daryl Preston and his wife are flying from San Francisco to Rome this summer, and they have tickets on Lufthansa. Four tickets, to be exact.

Categories Commentary
Here's an unusual case with an equally unusual resolution. It involves two airline passengers, a medical device and EU airline passenger law.

Airline removed me because of confusion about medical supplies

January 22, 2024November 1, 2011 by Christopher Elliott

Here’s an unusual case with an equally unusual resolution. It involves two Lufthansa passengers, and FDA-approved portable oxygen concentrator and EU airline passenger law.

Categories Commentary
I bought a pair of tickets through Expedia for my husband and myself. We planned to visit Germany this fall for as part of a retirement trip.

The Travel Troubleshooter: Airline won’t refund my ticket after my husband dies

January 22, 2024September 30, 2011 by Christopher Elliott

After Ursula Maul’s husband passes away suddenly, she tries to get a refund for his nonrefundable ticket. But neither her online agency, nor her airline, will help her. Does she have any other options?

Categories The Travel Troubleshooter
Instead, she spent hours in Pittsburgh trying to sort out a messy airline reservation that involved Air Canada, Lufthansa and Orbitz.

Is this enough compensation? Wrong information leads to a missed flight

January 22, 2024August 23, 2011 by Christopher Elliott

Christianna Kreiss thought she would be flying to India with her family a few weeks ago. Instead, she spent hours in Pittsburgh, trying to sort out a messy airline reservation that involved Air Canada, Lufthansa and Orbitz.

Categories Commentary
When she tried to rebook her tickets through Lufthansa, an airline representative quoted her a fare differential of $388.

Case dismissed: They charged me the wrong fare, and now they want more

January 20, 2024July 7, 2011 by Christopher Elliott

Melinda McGowan had to cancel her European vacation late last year because of a medical emergency. When she tried to rebook her tickets through Lufthansa, an airline representative quoted her a fare differential of $388, which seemed like a lot at the time.

Categories Commentary
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