Even though Kim Centrone made arrangements for Lufthansa to provide a bassinet for her baby on a recent flight from Washington to Frankfurt, the airline came up empty-handed. Now she wants a refund for the $1,000 extra she says she spent for the seat and the guarantee of the bassinet. Read more “Should the babies in business class get priority bassinets?”
It’s true that airlines come up with some of the most absurd rules in the travel business. If you have any doubts, just ask your favorite travel agent to book a hidden city or back-to-back ticket. Read more “Can an airline break its own rules?”
It’s something out of every mother’s worst nightmare: Your child is stranded at the airport and won’t be able to fly home unless he forks over thousands of dollars for a new ticket.
That nightmare came true for Gloria Castillo-Ibrahim and her 16-year-old son, Kareem Amir Gharib, recently. They’re inexperienced air travelers, but in a way, nothing could have prepared them for the trouble they experienced.
Castillo-Ibrahim wants me to help her fix this problem, but I’m not really sure if I can, or if I should. Your thoughts on this case would be helpful.