Why won’t Swiss International Air Lines compensate me for my lost luggage?
When Swiss loses Mark Bromley’s luggage on a flight from Zurich to Geneva, he files a claim for compensation. He never hears back. Does he deserve anything?
Lufthansa
Downgraded on a Lufthansa flight. Where’s my business class refund?
Ellen LaGow and her husband face an inconvenient situation when their return flight from Prague to Denver gets canceled because of a Lufthansa strike. Though they had upgraded to business class, they’re unable to enjoy the same comfort when they rebook on a United flight the next day. Can they get a refund of the fare difference?
My seat upgrade disappeared, but Lufthansa kept my money
All Ronald LaPedis wants to do is fly from San Francisco to Bangalore, India, in relative comfort. But a codesharing upgrade nightmare threatens to send him to the back of the plane.
“You are my last hope”
I want to help Krista Krauss. I think she deserves to be helped. And when you start an email with “You are my last hope.”
If I’m too contagious to fly can I get a refund for my flight?
Alex Cerniglia is too sick to fly and even if he boarded the plane, he could infect other passengers. So why is Lufthansa keeping his money?
Lufthansa stranded my 16-year-old son in Detroit
It’s something out of every mother’s worst nightmare: Your child is stranded at the airport and won’t be able to fly home unless he forks over thousands of dollars for a new ticket.
How much does my airline owe me for a broken seat?
Elite-level frequent travelers who whine if their lie-flat business seat doesn’t recline all the way are regularly and shamelessly mocked on this site.