How old is too old to be a lap child? It cost this couple $4,000 to find out.

Leslie Hillandahl and her husband received an unpleasant surprise when they tried to check in for their return flight from Italy. Their son, who had recently turned two was now too old to be a lap child. He would need his own seat — at an additional cost of $4,000.

The couple paid the fee and flew home. But Hillandahl wants a refund. Read more “How old is too old to be a lap child? It cost this couple $4,000 to find out.”

I didn’t get the specific seats I reserved, so what is my recourse?

When Rich Winer booked flights for himself and his wife on Lufthansa, he paid an extra $200 to reserve specific seats. Lufthansa confirmed in an email to Winer that he had reserved those seats. Read more “I didn’t get the specific seats I reserved, so what is my recourse?”

So where’s my refund for my prepaid bulkhead seats, Lufthansa?

When Sherri Liles’ flight on Lufthansa is changed, she and her husband lose their prepaid bulkhead seats. They’re still waiting for Lufthansa to refund their prepayment. Can our advocates speed things up?
Read more “So where’s my refund for my prepaid bulkhead seats, Lufthansa?”

This traveler says that he doesn’t understand trip insurance so he didn’t buy it. Now he needs it.

When Solomon Gizaw purchases his air tickets for a trip to Africa, he doesn’t buy travel insurance. Now he has to cancel his trip for medical reasons, but he doesn’t want to pay a change fee. Can our advocates help him get it waived? Read more “This traveler says that he doesn’t understand trip insurance so he didn’t buy it. Now he needs it.”

Why did Lufthansa cancel this traveler’s flight home?

One of the joys of vacationing for many of us, is the chance to “unplug” for a bit — away from social media, email, and the constant intrusion of the internet into our lives. For Despina Spyros, that vacation luxury last summer turned out to be costly. Read more “Why did Lufthansa cancel this traveler’s flight home?”

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