All Ronald LaPedis wants to do is fly from San Francisco to Bangalore, India, in relative comfort. But a codesharing upgrade nightmare threatens to send him to the back of the plane. “My seat upgrade disappeared, but Lufthansa kept my money”
I want to help Krista Krauss. I think she deserves to be helped. And when you start an email with “You are my last hope,” how can I not at least try?
““You are my last hope””
Alex Cerniglia is too sick to fly and even if he boarded the plane, he could infect other passengers. So why is Lufthansa keeping his money?
“If I’m too contagious to fly can I get a refund for my flight?”
Even though Kim Centrone made arrangements for Lufthansa to provide a bassinet for her baby on a recent flight from Washington to Frankfurt, the airline came up empty-handed. Now she wants a refund for the $1,000 extra she says she spent for the seat and the guarantee of the bassinet.
“Should the babies in business class get priority bassinets?”
It’s true that airlines come up with some of the most absurd rules in the travel business. If you have any doubts, just ask your favorite travel agent to book a hidden city or back-to-back ticket.
“Can an airline break its own rules?”
It’s something out of every mother’s worst nightmare: Your child is stranded at the airport and won’t be able to fly home unless he forks over thousands of dollars for a new ticket.
That nightmare came true for Gloria Castillo-Ibrahim and her 16-year-old son, Kareem Amir Gharib, recently. They’re inexperienced air travelers, but in a way, nothing could have prepared them for the trouble they experienced.
Castillo-Ibrahim wants me to help her fix this problem, but I’m not really sure if I can, or if I should. Your thoughts on this case would be helpful.
The problem began when Castillo-Ibrahim’s husband decided to surprise her son for Christmas by booking two roundtrip tickets from Cairo to Detroit on Lufthansa’s website.
“Lufthansa stranded my 16-year-old son in Detroit”
I typically have little sympathy for entitled crybabies who can’t lean all the way back, while the folks in economy class are wedged into their seats and can barely move. It’s particularly irritating when it turns out these platinum-plated complainers either didn’t pay for the ticket themselves, footing the bill with their employer’s money, or got to it by unethically “hacking” the system.
So when Andrew Buffen came to me with a problem with reclining seats on a Lufthansa codeshare flight from Chicago to Frankfurt, I almost reflexively sent it to the “case dismissed” file.
“How much does my airline owe me for a broken seat?”
Before I get to her story, let me acknowledge that terms like “stealing” and “theft” can mean different things to people. We’ve seen that in several recent stories, and sometimes, we have to agree to disagree.
But Tappan stretches the definition of stealing, even for me.
“Did Lufthansa “steal” her laptop computer?”
To fly from San Francisco to Paris last month, Kenneth Cook forked over 100,00 miles and paid a $194 fee 10 months before his scheduled flight. The routing wasn’t ideal — it sent him via Denver and Frankfurt, but for that, he was getting choice seats in the front of the plane.
The least he expected was the see his luggage at the end of the journey, and that if he didn’t, the airline would take care of everything.
Daryl Preston and his wife are flying from San Francisco to Rome this summer, and they have tickets on Lufthansa. Four tickets, to be exact.
“Double-booked because at this age I tend to forget things”