How old is too old to be a lap child? It cost this couple $4,000 to find out.

Leslie Hillandahl and her husband received an unpleasant surprise when they tried to check in for their return flight from Italy. Their son, who had recently turned two was now too old to be a lap child. He would need his own seat — at an additional cost of $4,000.

The couple paid the fee and flew home. But Hillandahl wants a refund. Read more “How old is too old to be a lap child? It cost this couple $4,000 to find out.”

My seat upgrade disappeared, but Lufthansa kept my money

All Ronald LaPedis wants to do is fly from San Francisco to Bangalore, India, in relative comfort. But a codesharing upgrade nightmare threatens to send him to the back of the plane. Read more “My seat upgrade disappeared, but Lufthansa kept my money”

“You are my last hope”

I want to help Krista Krauss. I think she deserves to be helped. And when you start an email with “You are my last hope,” how can I not at least try?
Read more ““You are my last hope””

If I’m too contagious to fly can I get a refund for my flight?

Alex Cerniglia is too sick to fly and even if he boarded the plane, he could infect other passengers. So why is Lufthansa keeping his money?
Read more “If I’m too contagious to fly can I get a refund for my flight?”

Should the babies in business class get priority bassinets?

Even though Kim Centrone made arrangements for Lufthansa to provide a bassinet for her baby on a recent flight from Washington to Frankfurt, the airline came up empty-handed. Now she wants a refund for the $1,000 extra she says she spent for the seat and the guarantee of the bassinet.
Read more “Should the babies in business class get priority bassinets?”

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