How old is too old to be a lap child? It cost this couple $4,000 to find out.

Leslie Hillandahl and her husband received an unpleasant surprise when they tried to check in for their return flight from Italy. Their son, who had recently turned two was now too old to be a lap child. He would need his own seat — at an additional cost of $4,000.

The couple paid the fee and flew home. But Hillandahl wants a refund. Read more “How old is too old to be a lap child? It cost this couple $4,000 to find out.”

My seat upgrade disappeared, but Lufthansa kept my money

All Ronald LaPedis wants to do is fly from San Francisco to Bangalore, India, in relative comfort. But a codesharing upgrade nightmare threatens to send him to the back of the plane. Read more “My seat upgrade disappeared, but Lufthansa kept my money”

No, Lufthansa, I won’t wait eight months for a response

Rajiv Rastogi cancels his flight within 24 hours. Now Lufthansa wants him to wait eight months for a refund — if it decides to give him one at all. Read more “No, Lufthansa, I won’t wait eight months for a response”

Downgraded after I turned down an upgrade

After Elizabeth Bentley asks about an upgrade on her transatlantic flight, her ticket is mysteriously canceled. She’s rebooked on a less convenient flight, but is she entitled to a refund? Read more “Downgraded after I turned down an upgrade”

A strike canceled our flight – why won’t Lufthansa refund me?

Cindi Shank’s outbound flight from her safari is canceled. Why won’t Lufthansa offer her a refund?
Read more “A strike canceled our flight – why won’t Lufthansa refund me?”