How Air New Zealand rekindled one passenger’s loyalty

Clark Fetridge thought his recent vacation to Australia and New Zealand would be a perfect opportunity to catch up on his in-flight e-book reading.

Little did he know he was about to lose his Kindle — but thanks to Air New Zealand, his reading caught up with him. Read more “How Air New Zealand rekindled one passenger’s loyalty”

Why changing the way you think about frequent flier programs will help you

Joseph DeRanieri needs our help getting 50,000 frequent flier miles credited to his AAdvantage account. Read more “Why changing the way you think about frequent flier programs will help you”

Why you should never, ever, ever give up

Don’t give up. Read more “Why you should never, ever, ever give up”

Some loyalty! Here’s how Marriott’s best customers got stuck with a $45,000 bill

After a trip to Paris gone bad, Virginia Sinclair-Brooks is facing some serious bills. On her third day in Paris, her back “went out,” and she was in sudden, severe pain. Her daughter took her to the hospital, where doctors confirmed she had a herniated disc, touching her sciatic nerve. Read more “Some loyalty! Here’s how Marriott’s best customers got stuck with a $45,000 bill”

Frequent-flier programs could face tighter regulation — if customers speak up

The federal government is on the verge of regulating airline frequent-flier programs. But how far it goes may depend on you.
Read more “Frequent-flier programs could face tighter regulation — if customers speak up”

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