Noah Markewich’s lost-luggage case had “lost cause” written all over it when he contacted me last week.
Why? It involved Alitalia, the historically troubled Italian airline.
It was more than three years old. Old cases are almost always unsolvable.
And it involved misplaced baggage, which is a problematic complaint category.
Still, Markewich epic, four-page, single-spaced letter is such a stunning documentation of an airline’s awful customer service, that I wish I could publish it in its entirety. It describes how Alitalia ruined his Italian vacation by losing his luggage — and when I say “ruin” it may be something of an understatement.