When Iberia Airlines promises Susie Burton compensation for her lost luggage, she waits. And waits. And waits. Four months later, she calls our advocacy team. Can they help? “It has been four months — where is my reimbursement check from Iberia?”
Do luggage tracking systems work? You bet.
Will they keep your checked bag from disappearing the next time you fly? Maybe. “Lost luggage less likely with new tracking systems”
Alexandra Lovejoy’s luggage is lost on her way to Spain. Iberia offers her 11 euros for the trouble. Is that enough? “Iberia lost my suitcase on my way to a wedding”
Alitalia loses Ellen Weiner’s luggage. Not that Weiner — the other one. Confused yet? So is the airline. “Alitalia must have confused me with the other Weiner”
After Mike and Kim Durkot have the “worst” airline experience ever, do they deserve a refund of their baggage fees? Find out. ““It was the worst airline experience I have ever had””