It has been four months — where is my reimbursement check from Iberia?

When Iberia Airlines promises Susie Burton compensation for her lost luggage, she waits. And waits. And waits. Four months later, she calls our advocacy team. Can they help? Read more “It has been four months — where is my reimbursement check from Iberia?”

Lost luggage less likely with new tracking systems

Do luggage tracking systems work? You bet.

Will they keep your checked bag from disappearing the next time you fly? Maybe. Read more “Lost luggage less likely with new tracking systems”

Alitalia must have confused me with the other Weiner

Alitalia loses Ellen Weiner’s luggage. Not that Weiner — the other one. Confused yet? So is the airline. Read more “Alitalia must have confused me with the other Weiner”

“It was the worst airline experience I have ever had”

After Mike and Kim Durkot have the “worst” airline experience ever, do they deserve a refund of their baggage fees? Find out. Read more ““It was the worst airline experience I have ever had””

What should we do about this $20,000 claim against Apple Vacations?

The circumstances of Michelle Melcher’s claim are common, but the sum of her claim isn’t. She — or, more precisely, her client — wants $20,000 after returning from an Apple Vacation. Read more “What should we do about this $20,000 claim against Apple Vacations?”