HERTZ Archives

Brendon Taketa is broadsided by a damage claim two months after he returns his car rental. Is the bill legit?

Is this car rental damage claim for real?

January 27, 2024August 8, 2014 by Christopher Elliott

There's damage to the rental car, at least according to Hertz. But is the car in the photo the same one she rented?

Broadsided by a Hertz rental car damage claim

January 30, 2025June 13, 2014 by Christopher Elliott

After Chandra Bhandaru points out a few scratches on a Hertz rental, the car rental sends a bill — and then another bill. What happened?

When renting a car, no good deed goes unpunished

May 4, 2024January 10, 2014 by Christopher Elliott

After Chandra Bhandaru points out a few scratches on a Hertz rental, the car rental sends a bill — and then another bill. Now the company wants to refer the matter to a collection agency. What happened?

Although the employee asked Harris to fill out an incident report, that he wouldn't get a bill for the damage on his rental.

Losing it over car rental “loss of use”

January 23, 2024October 20, 2013 by Christopher Elliott

After Ben Harris dropped off his Mazda 3 rental at the airport in Maui last December, a Hertz agent pointed to some scuffed paint on the underside of the front bumper. Although the employee asked Harris to fill out an incident report, he assured Harris that it was just a formality, and that he wouldn’t get a bill for the damage.

The late model Hyundai Elantra that Joe Gershman rented from Dollar in Charleston, SC, recently looked fine from the outside.

What will your next rental car know about you? Everything

January 23, 2024August 14, 2013 by Christopher Elliott

I had a chance to see the car rental of the future yesterday, and it’s a smart set of wheels.

The husband's Hertz rental in Madrid broke down, got an 850 euro charge for a burnt clutch despite credit card dispute in their favor.

Help, Hertz is charging me for a burnt clutch!

January 23, 2024May 25, 2013 by Christopher Elliott

When the clutch on his car fails, Hadley Roeltgen is sent an 850 euro bill. But his credit card company says he shouldn’t be responsible, and reverses the charge. Now, a collections agency is after him. What should he do?

After a rental process and unclear damage assessment, a couple faced a substantial bill and collection agency contact from Hertz Munich.

How can you be sure I damaged my rental car?

January 23, 2024April 6, 2013 by Christopher Elliott

Months after her car rental, Diane Mikulis gets a bill for damages she doesn’t recognize. When she asks for a translation, the car rental company sends her case to a collection agency. Now what?

A customer is seeking reimbursement for a $55 additional tax charge on a vacation package booked through Hotels.com.

An extra $55 for taxes on my pre-paid car rental? Seriously?

January 23, 2024March 30, 2013 by Christopher Elliott

My husband and I recently rented a car via AutoEurope for a trip.We received a pre-paid voucher for a rental from Hertz.

Oh no, I’m stuck with two car rental bills

January 22, 2024February 16, 2013 by Christopher Elliott

Pat Shopher’s car rental experience in Germany ends in confusion when her reservation is canceled and then reinstated at a higher rate. Now she has two bills for the same rental. What should she do?

Rented a car from Hertz in Ireland, faced a flat tire, and disputed repair charges. A collection agency now adds stress to the situation.

Should I have to pay for my car rental to be towed?

January 22, 2024November 2, 2012 by Christopher Elliott

Kathy O’Leary is being pursued by a collection agency, which wants it to pay for a tow on a Hertz rental. Does she have to? Or should insurance cover her rental?

Don't Miss a Story!