Todd Brueshoff cancels his Hertz rental through Expedia two days before pickup and receives an email confirming that there’s no cancellation fee. But wait, there is! Hertz charges him a $52 no-show fee. Can he get his money back?
Alex Cashman-Rolls faces a $500 cleaning fee from Hertz after returning a rental car he used with a registered service animal. Hertz claims the charge is for “excessive” hair, but Alex argues it’s unreasonable under federal law and lacks proof of actual costs. Will Hertz back down?
Victoria Muenchow hits a deer while driving a Hertz rental van, files a claim through her credit card insurance, and waits 10 months for Hertz to send a $5,873 bill. After her insurance settles the bill, Hertz demands an additional $842 for “diminished value” but can’t provide documentation. Can she fight this fee — and win?
What should you do if your car rental company runs out of cars? Can your online booking site just keep your money? Here’s the unfortunate truth.
Hertz says Shane Rich rented a car in Cabo San Lucas with two women. He says it’s a case of mistaken identity. Now the company has suspended his rental privileges. How can he reverse their decision?
There’s a rule in the Travel Bible that your rental car must be insect-free. But the folks at the Hertz location in Palo Alto, Calif., forgot to study their scripture on the day Miguel Lopez came to town. And they handed him the keys to a car infested by ants.
Eric Siegel has a strange problem: Hertz has banned him from renting because of something he didn’t do. His father did it.
When Leah Page picks up her rental car from Thrifty, it charges her a $250 upgrade fee. Can it do that without her permission? And how can she get a refund?
Dollar doesn’t have the rental car Beth Bonness reserved in Atlanta, but that’s not stopping it from charging her $82. Can it do that? And how does she get a refund?
Hertz hits Joseph Meisinger with an $850 bill six months after he returns his rental car. Wait, six months? Yes, six months. Does he still have to pay?
