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HERTZ

What should you do if your car rental company runs out of cars? Can your online booking site just keep your money? Here's the unfortunate truth.

Hertz ran out of cars. Why is Booking.com keeping $65 for my rental?

February 2, 2025January 27, 2025 by Christopher Elliott

What should you do if your car rental company runs out of cars? Can your online booking site just keep your money? Here’s the unfortunate truth.

Categories Advocacy
Hertz says Shane Rich rented a car in Cabo San Lucas with two women. He says it's a case of mistaken identity. Now the company has suspended his rental privileges. How can he reverse their decision?

Hertz mistaken identity: I was blacklisted after Mexico rental mix-up!

January 3, 2025January 1, 2025 by Christopher Elliott

Hertz says Shane Rich rented a car in Cabo San Lucas with two women. He says it’s a case of mistaken identity. Now the company has suspended his rental privileges. How can he reverse their decision?

Categories The Travel Troubleshooter
What should you do if you have ants in your rental? Here's how one customer handled it.

Help! My Hertz car rental is infested with ants — and now they’re charging me extra

January 2, 2025November 11, 2024 by Christopher Elliott

There’s a rule in the Travel Bible that your rental car must be insect-free. But the folks at the Hertz location in Palo Alto, Calif., forgot to study their scripture on the day Miguel Lopez came to town. And they handed him the keys to a car infested by ants.

Categories Advocacy
Eric Siegel has a strange problem: Hertz has banned him from renting because of something he didn't do. His father did it.

Strangest car rental case ever: Hertz banned my father. Why can’t I rent a car?

June 14, 2025April 29, 2024 by Christopher Elliott

Eric Siegel has a strange problem: Hertz has banned him from renting because of something he didn’t do. His father did it.

Categories Advocacy
When Leah Page picks up her rental car from Thrifty, it charges her a $250 upgrade fee. Can it do that without her permission? And how can she get a refund?

Oh no! Thrifty charged me an extra $250 for a car rental upgrade. Can I get a refund?

March 20, 2025February 21, 2024 by Christopher Elliott

When Leah Page picks up her rental car from Thrifty, it charges her a $250 upgrade fee. Can it do that without her permission? And how can she get a refund?

Categories The Travel Troubleshooter
Dollar doesn't have the rental car Beth Bonness reserved in Atlanta, but that's not stopping it from charging her $82. Can it do that? And how does she get a refund?

Dollar didn’t have my rental car — but it still charged me $82!

June 5, 2025January 31, 2024 by Christopher Elliott

Dollar doesn’t have the rental car Beth Bonness reserved in Atlanta, but that’s not stopping it from charging her $82. Can it do that? And how does she get a refund?

Categories The Travel Troubleshooter
Hertz hits Joseph Meisinger with an $850 bill six months after he returns his rental car. Wait, six months? Yes, six months. Does he still have to pay?

Help! Hertz hit me with an $850 repair bill six months after I returned my rental car

January 2, 2025December 27, 2023 by Christopher Elliott

Hertz hits Joseph Meisinger with an $850 bill six months after he returns his rental car. Wait, six months? Yes, six months. Does he still have to pay?

Categories The Travel Troubleshooter
When Elie-Anne Chevrier rents a car from Hertz, she expects to pay $113. So why did the car rental company just charge her $840?

Hertz billed her for eight extra days on her car. Where’s the refund?

November 11, 2024February 24, 2023 by Christopher Elliott

… Read more

Categories The Travel Troubleshooter
A 10-year-old toll charge led to Marcus Hall being banned by Hertz. Here's how you can prevent this from happening to you.

Banned by Hertz because of a 10-year-old toll charge

January 21, 2024July 21, 2022 by Christopher Elliott

Hertz confiscated Marcus Hall’s loyalty points and banned him for life — all because of a 10-year-old toll charge he didn’t know about. Here’s how to avoid getting banned by Hertz.

Categories The Travel Troubleshooter
Why did Hertz charge this customer an extra $72

Hertz charged me an extra $72. Can I get a refund?

January 31, 2024February 23, 2018 by Christopher Elliott

Nancy Caruso’s AAA travel agent quotes her a $386 rate for a rental car. So why does Hertz charge her an extra $72? And why won’t AAA refund the extra money she had to pay?

Categories The Travel Troubleshooter
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