Nancy Caruso’s AAA travel agent quotes her a $386 rate for a rental car. So why does Hertz charge her an extra $72? And why won’t AAA refund the extra money she had to pay? “Hertz charged me an extra $72. Can I get a refund?”
Days before Hurricane Irma hits Florida, a representative of Economy Bookings informs Stephen Sherman that he can cancel his Palm Beach-area Thrifty car rental with no penalty. So why is the company still holding on to his money two months later? “Hertz allowed me to cancel, but can Economy Bookings keep my money?”
Arches. Bryce. Canyonlands. Capitol Reef. Zion.
The mere mention of their names evokes images of Technicolor desertscapes, vermilion cliffs and vivid sunsets. They are Utah’s “Mighty Five” national parks. “On a hike through Utah’s ‘Mighty Five,’ the rocks are surreal but the anvils are imaginary”
With its iconic painted deserts and vast, seemingly endless roads, Arizona is the ultimate off-the-beaten-path destination. But visit the Grand Canyon state during the off-season, when all the visitors have gone home, and it’s a special kind of quiet. “Happy trails (and a pumpkin or two) off the beaten path in Arizona”
When William Mosley and his family are in a car accident in Yellowstone National Park, they need an accident report to file an insurance claim. So where’s their paperwork? “I need my accident report from the National Parks Service. Can you help?”