Hertz charged me an extra $72. Can I get a refund?

Nancy Caruso’s AAA travel agent quotes her a $386 rate for a rental car. So why does Hertz charge her an extra $72? And why won’t AAA refund the extra money she had to pay? Read more “Hertz charged me an extra $72. Can I get a refund?”

Hertz allowed me to cancel, but can Economy Bookings keep my money?

Days before Hurricane Irma hits Florida, a representative of Economy Bookings informs Stephen Sherman that he can cancel his Palm Beach-area Thrifty car rental with no penalty. So why is the company still holding on to his money two months later? Read more “Hertz allowed me to cancel, but can Economy Bookings keep my money?”

On a hike through Utah’s ‘Mighty Five,’ the rocks are surreal but the anvils are imaginary

Arches. Bryce. Canyonlands. Capitol Reef. Zion.

The mere mention of their names evokes images of Technicolor desertscapes, vermilion cliffs and vivid sunsets. They are Utah’s “Mighty Five” national parks. Read more “On a hike through Utah’s ‘Mighty Five,’ the rocks are surreal but the anvils are imaginary”

Happy trails (and a pumpkin or two) off the beaten path in Arizona

With its iconic painted deserts and vast, seemingly endless roads, Arizona is the ultimate off-the-beaten-path destination. But visit the Grand Canyon state during the off-season, when all the visitors have gone home, and it’s a special kind of quiet. Read more “Happy trails (and a pumpkin or two) off the beaten path in Arizona”

I need my accident report from the National Parks Service. Can you help?

When William Mosley and his family are in a car accident in Yellowstone National Park, they need an accident report to file an insurance claim. So where’s their paperwork? Read more “I need my accident report from the National Parks Service. Can you help?”