Hertz charged me an extra $72. Can I get a refund?

Nancy Caruso’s AAA travel agent quotes her a $386 rate for a rental car. So why does Hertz charge her an extra $72? And why won’t AAA refund the extra money she had to pay? Read more “Hertz charged me an extra $72. Can I get a refund?”

On a hike through Utah’s ‘Mighty Five,’ the rocks are surreal but the anvils are imaginary

Arches. Bryce. Canyonlands. Capitol Reef. Zion.

The mere mention of their names evokes images of Technicolor desertscapes, vermilion cliffs and vivid sunsets. They are Utah’s “Mighty Five” national parks. Read more “On a hike through Utah’s ‘Mighty Five,’ the rocks are surreal but the anvils are imaginary”

Happy trails (and a pumpkin or two) off the beaten path in Arizona

With its iconic painted deserts and vast, seemingly endless roads, Arizona is the ultimate off-the-beaten-path destination. But visit the Grand Canyon state during the off-season, when all the visitors have gone home, and it’s a special kind of quiet. Read more “Happy trails (and a pumpkin or two) off the beaten path in Arizona”

Do I have to pay this late car rental damage claim?

Shawna Amella gets a bill from Hertz more than a year after her rental, even though the car she damaged has already been fixed. Does she still have to pay?
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Did we neglect to mention the $651 drop-off fee?

Jack Schneider thought the $430 rate for his European car rental from Hertz covered everything.

And it did. Except for one teensy surcharge: the $651 “drop off” fee that wasn’t included in the non-refundable, non-negotiable rate he’d paid Hotwire.

Oops.
Read more “Did we neglect to mention the $651 drop-off fee?”

What’s this $50 ‘other’ charge on my rental car invoice?

Hertz dings Jonathan Beyer for smoking in his rental car. But wait — he doesn’t smoke.
Read more “What’s this $50 ‘other’ charge on my rental car invoice?”

I want a full refund for my broken down rental car

Deborah Gray’s rental car broke down and she wants her money back. Hertz won’t pay her. She’d like me to encourage the company to reconsider.
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Charged an extra $134 for my car because I’m an hour late

Dan Sondhelm returns his Hertz rental car an hour late and is billed an extra $134 for it. Is this a misunderstanding between Hotwire, his online agency, and Hertz?
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Is this car rental damage claim for real?

Brendon Taketa is broadsided by a damage claim two months after he returns his rental. Is the bill legit?
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Broadsided by a rental car damage claim

There’s damage to the undercarriage of Jessyka Glatz’s rental car, at least according to Hertz. But is the car in the photo of the rental company sent her the same one she rented? Maybe not.
Read more “Broadsided by a rental car damage claim”