Is it my imagination, or are travel companies getting pushier?
The come-ons include repeated invitations to return to a hotel or restaurant, high-pressure pitches to “like” a company’s Facebook account and urgent requests for positive online reviews. As summer vacations fade into memory, the aggressiveness has never been more obvious. Read more “Review this! Travelers fed up with solicitations”
Government fines against airlines for consumer rule violations are on track to hit a six-year low as the U.S. Department of Transportation’s enforcement actions shift from punishment to preventing infractions. With only a few weeks left in 2014, the DOT has issued 23 consent orders that assess $2.6 million in penalties — $4.5 million less than last year. That’s the same number as in 2009. Read more “Federal government wraps up quiet year for traveler protections”
When is an hour just 36 minutes? When you buy some phone cards, apparently. That’s the conclusion of a recent Federal Trade Commission investigation, which found certain pre-paid calling cards offered an average of just 40 percent of call minutes customers thought they were buying — and some, significantly less.
You should care about this if you travel outside your wireless company’s regular calling area, because that’s when you’re likely to buy one of these cards. If you don’t read the fine print on the agreement, you could end up getting shorted by close to a half hour of talk time, according to the FTC. Read more “Is your phone card phony? 5 ways you can tell”
After Jane Hatch selected the room rate she wanted at the West Street Hotel in Bar Harbor, Maine, the hotel Web site delivered an unpleasant surprise on the next screen: The quoted price hadn’t included a $25-per-day “resort and club fee” that gave Hatch access to the hotel pool, hot tub and fitness center — whether she wanted it or not.
“They didn’t tell me until the end,” says Hatch, who lives in Montgomery Village, Md. “I still booked the room, but it was misleading and unbecoming, particularly for a new property looking to make its mark. Perhaps they don’t care in resort areas like Bar Harbor. But I care.” Read more “Are hidden hotel fees about to check out?”