Here to help
Billing cycles can really mess with your head.
Don’t take my word for it. Consider what happened to Michael Dearing, a registered nurse from Chicago, when Comcast adjusted — or in his words “played with” — his billing cycles recently. Read more “What you don’t know about billing cycles will blow your mind”
Is it my imagination, or are travel companies getting pushier?
The come-ons include repeated invitations to return to a hotel or restaurant, high-pressure pitches to “like” a company’s Facebook account and urgent requests for positive online reviews. As summer vacations fade into memory, the aggressiveness has never been more obvious. Read more “Review this! Travelers fed up with solicitations”
Keith Johnson can’t seem to subscribe to Royal Caribbean’s promotional emails. Maybe he needs help from an advocate. Read more “I want to receive Royal Caribbean’s promotional emails. Why won’t they send them?”
What do you want for the holidays? If you’re Paulina Want, how about a little honesty? Read more “All I want for Christmas is a little honesty from the travel industry”
Travel bans. Shootings. Viral passenger videos.
No one will forget the past year in travel. How could they? But what does it all mean for your 2018 trips? Read more “It’s been a wild year for travel. What’s ahead for 2018?”
Government fines against airlines for consumer rule violations are on track to hit a six-year low as the U.S. Department of Transportation’s enforcement actions shift from punishment to preventing infractions. With only a few weeks left in 2014, the DOT has issued 23 consent orders that assess $2.6 million in penalties — $4.5 million less than last year. That’s the same number as in 2009.
Read more “Federal government wraps up quiet year for traveler protections”
What’s a consumer to do?
We’ve had a lively conversation about authenticity during the last two weeks, dissecting the problem of counterfeit electronics and phone cards. But as it turns out, the problem runs much deeper.
Fakes are everywhere.
Read more “Surrounded by impostors, what’s a consumer to do?”
