What do you want for the holidays? If you’re Paulina Want, how about a little honesty?
Just a few weeks before Dennis Main’s European riverboat cruise, a disc in his spine ruptured, confining him to a wheelchair. “My surgeon warned me that any long travel or excessive activity would be dangerous,” he says.
Airlines do it by quietly restricting the terms on their tickets. Cruise lines resort to good old-fashioned salesmanship. And the entire travel industry does it better, thanks to sophisticated software.
It’s called the “upsell” — and yes, it’s completely out of control.