Car rental absurdities I’d change if I could

Not a day seems to go by that I don’t hear from an angry car rental customer — folks like Craig Solomon, who rented a car in England from Avis for two weeks recently.

“Toward the end of the rental one of the tires blew out,” he says. “It ultimately cost about $500 to replace, and Avis has been unwilling to date to accept the responsibility.”

The way Solomon sees it, Avis should have rented him a car with good tires. He wasn’t taking the vehicle off-roading, and had driven it safely and never gotten so much as a parking ticket.
Read more “Car rental absurdities I’d change if I could”

The travel industry is finally ending discrimination against solo travelers. Or is it?

Solo travelers, you already know this: You pay more.

Hotel rates, cruise-ticket prices and tours quote rates based on double occupancy. Go alone and you’ll pay a single supplement that can double the cost of your vacation. Read more “The travel industry is finally ending discrimination against solo travelers. Or is it?”

All I want for Christmas is a little honesty from the travel industry

What do you want for the holidays? If you’re Paulina Want, how about a little honesty? Read more “All I want for Christmas is a little honesty from the travel industry”

Just say no: If travelers refused to pay fees

If enough travelers stopped paying the travel industry’s infuriating surcharges and fees, would the unwanted add-ons simply disappear? Would extra charges for checked luggage, ticket change fees and mandatory hotel resort fees vanish into thin air? Read more “Just say no: If travelers refused to pay fees”

I had to change my son’s name, but the airline won’t help me

Lisa Coris changes the name on her son’s passport, but now Ethiopian Airlines wants to charge her $300. Is that too much? Read more “I had to change my son’s name, but the airline won’t help me”