Not a day seems to go by that I don’t hear from an angry car rental customer — folks like Craig Solomon, who rented a car in England from Avis for two weeks recently.
If you travel alone, you already know this: You pay more. Hotel rates, cruise-ticket prices and tours quote rates based on double occupancy. Go alone and you’ll pay a single supplement that can double the cost of your vacation.
Tina Landess Petrich thinks she might have been Bamboozled by Hotels.com. She contacted our advocacy team after she booked a two-night stay in Venice at a special nonrefundable rate. But “seconds” after she pressed confirm, she noticed hefty additional fees included in the total. Has she been the victim of a scam?
What do you want for the holidays? If you’re Paulina Want, how about a little honesty?
If enough travelers stopped paying the travel industry’s infuriating surcharges and fees, would the unwanted add-ons simply disappear? Would extra charges for checked luggage, ticket change fees and mandatory hotel resort fees vanish into thin air?
Lisa Coris changes the name on her son’s passport, but now Ethiopian Airlines wants to charge her $300. Is that too much?
The travel industry seems to always have its hand out — sometimes literally.
When Arkady Kivman purchased an airline ticket for his girlfriend through CheapOair (a brand of Fareportal), he made a mistake. He accepted a travel agent’s word without checking it out for himself. And it cost him $1,450.
When Anne Lederhos needed to purchase air tickets between Boston and Rapid City, S.D., she visited JustFly.com, made a reservation and paid $1,575 for tickets on American Airlines. But when she received her credit card bill, there was also a separate charge for $578, listed as “seat assignments.”
When Cary Hodous’ wife falls ill before a trip, she cancels her flight. United Airlines refuses to refund her nonrefundable tickets. Are they lost forever?
After Reena Roshgadol’s daughter gets injured, she has to change her flight schedule. But then she finds out the airline might cancel her return ticket. Can she fix that without spending a lot of money on change fees?
After her family’s stay at the Island Country Inn on Bainbridge Island, Wash., Camille Derricotte found an unexpected and mysterious charge on her credit card.
Garry Woessner rents a car, but turns down the offer of renting an electronic toll pass. You can see how much this misstep cost him. How do you keep toll authorities from making it “E-Z” to overcharge you, and how can we help Woessner appeal the charges?
Bill Marstellar and his wife plan a trip to Germany to visit their daughter. Marstellar uses Expedia to reserve a car from Dollar Rent a Car. When he arrives in Germany, signage directs him to the Hertz counter to pick up the car.
Don’t look now, but your consumer rights are vanishing.
If you don’t trust your bank, you’re in good company. Financial regulations are unraveling in the wake of several shocking banking scandals Switching to Bitcoin? Ditching our financial institutions?
If you rent a car in Europe this summer, you might notice a few changes. Pay attention to them. They could be coming to America soon.
Is a separate, mandatory hotel fee really a fee? A popular Chesapeake Bay Hyatt in Cambridge, Md., claimed it was when the Good News Guy himself recently stayed there to participate in a hosted professional workshop.
The Federal Trade Commission (FTC) is being asked to investigate car rental “convenience” fees, a step that could lead to
The Forbid Airlines from Imposing Ridiculous (FAIR) Fees Act introduced recently is a subversive new law that raises more questions than it answers.
When you travel, there’s a fee for everything. Change an airline ticket, pay a fee. Forget to fill your rental car’s gas tank, pay a fee. Cancel your hotel reservation, pay a fee.
I’ve already covered HomeAway’s controversial new booking fees, but apparently that’s not enough for some of my readers. They want more.
Now that Delta Air Lines has abandoned some of its unpopular booking fees, is the era of ridiculous airline charges over?
It’s time to ponder the absurdity of the fees around us. And maybe it’s time to do something besides argue.
Barbara Filigenzi spent a week on the coast of Maine last July. She picked up a rental car from the Hertz counter at the Portland Jetport, and mostly took in the beauty of Midcoast Maine.
When Lisa Unger checked out of a vacation rental in Sedona, Ariz., she was shocked to discover several hundred dollars in unexpected fees.
The U.S. Senate is taking a surprise stand against airline fees.