Covered in bank fees with no way out

Question: I recently gave my property management company a check for a deposit on a new apartment my daughter and I were moving into. Usually, they’d wait until the lease was signed to deposit the check and after discussing it with the property caretaker, I concluded that it would be the same this time.
Read more “Covered in bank fees with no way out”

Time to include mandatory fees in hotel prices?

Like many resort hotels, the Marriott San Juan Resort and Stellaris Casino in San Juan, Puerto Rico, adds a fee to its daily room rate to cover amenities such as bottled water, a casino coupon, local phone calls and wireless Internet.
Read more “Time to include mandatory fees in hotel prices?”

Are airlines lying about boarding pass fees?

When Marius Vogelfanger got an email from Ryanair before a recent flight from Bergamo Airport, near Milan, Italy, he thought it was sending it to him as a courtesy.
Read more “Are airlines lying about boarding pass fees?”

Who’s really to blame for these absurd luggage rules?

Just the mention of the words “baggage” and “rule” in the same sentence is enough to raise the blood pressure of the average air traveler.
Read more “Who’s really to blame for these absurd luggage rules?”

Was her mother “hoodwinked” by a car rental site?

Kathy Galloway is upset at her car rental company, Dollar Rent a Car, and the site through which she reserved the vehicle, Carrentals.com.
Read more “Was her mother “hoodwinked” by a car rental site?”

Should hotels advertise “all-in” prices, too?

If you recall last month’s dust-up about airfare pricing, you’ll know that airlines feel singled out by the federal government, which is now requiring them to advertise fares that include all mandatory taxes and fees.

Here are a few details about that dispute. Never mind that other federally-regulated industries have the same pricing requirements, including anyone buying gas, cigarettes or alcohol. Airlines wanted to see other examples in travel, dammit.

And so did readers.
Read more “Should hotels advertise “all-in” prices, too?”

When revenue-hungry airlines play “chicken” with passengers

Editor’s Note: Today we join with thousands of other websites to protest two dangerous bills that are flying through Congress and threaten your freedom of expression online. Please do your part to stop censorship by contacting your elected representative.

Here’s a decision most of us will have to make the next time we fly: Should you splurge for a “premium” seat in economy class — an aisle or a window seat — or leave it to chance, and possibly end up in a middle seat?

It happened to Fred Thompson on a recent Delta Air Lines flight from New York to Detroit. “The Delta website would not let me choose a seat when I booked the ticket four weeks early,” he says. “The day before my flight, I still could not pick a seat. All the economy seats were taken and the only available seats were fee-based with prices ranging from $9 to $29.”
Read more “When revenue-hungry airlines play “chicken” with passengers”

The Insider: The ABCs of car rental pricing and fees

Editor’s Note: This is part three of our new “Insider” series on car rentals. Here’s the first installment and here’s the second one. By the way, if you see something I’ve missed in this post, please tell me in the comments or email me.

And now, a few words about car rental pricing and fees.

Both are a never-ending source of frustration to travelers. But they don’t have to be.

Read more “The Insider: The ABCs of car rental pricing and fees”

What the #$&! is going on with airline baggage fees?

Check this out: The latest luggage fee numbers, as reported by the federal government, show that the major airlines are collecting less for our checked suitcases. They haven’t returned to the early 2007 levels, which were still pretty reasonable, but well off the highs reached in the second and third quarter of 2010.

What’s going on?
Read more “What the #$&! is going on with airline baggage fees?”