I had to change my son’s name, but the airline won’t help me

Lisa Coris changes the name on her son’s passport, but now Ethiopian Airlines wants to charge her $300. Is that too much? Read more “I had to change my son’s name, but the airline won’t help me”

These are the most outrageous travel fees

The travel industry seems to always have its hand out — sometimes literally. Read more “These are the most outrageous travel fees”

CheapOair said my girlfriend didn’t need a visa — but she did

When Arkady Kivman purchased an airline ticket for his girlfriend through CheapOair (a brand of Fareportal), he made a mistake. He accepted a travel agent’s word without checking it out for himself. And it cost him $1,450. Read more “CheapOair said my girlfriend didn’t need a visa — but she did”

JustFly charged me $500 for seat assignments — after I paid for my tickets

When Anne Lederhos needed to purchase air tickets between Boston and Rapid City, S.D., she visited JustFly.com, made a reservation and paid $1,575 for tickets on American Airlines. But when she received her credit card bill, there was also a separate charge for $578, listed as “seat assignments.” Read more “JustFly charged me $500 for seat assignments — after I paid for my tickets”

Why don’t my wife’s kidney stones qualify us for a United Airlines refund?

When Cary Hodous’ wife falls ill before a trip, she cancels her flight. United Airlines refuses to refund her nonrefundable tickets. Are they lost forever? Read more “Why don’t my wife’s kidney stones qualify us for a United Airlines refund?”