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Elliott Report

Elliott Report

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EUROPE

The distinctive birdhouse cabins at Herrankukkaro, a sustainable convention center in the Finnish archipelago.

Here’s what Finland wants you to know about being green

February 27, 2025October 26, 2024 by Christopher Elliott

Sure, Finland has always been a green and sustainable destination, to hear someone like Kristiina Kukkohovi talk about it. Residents have cared for the environment and are embracing recycling, renewable energy and the elusive circular economy.

Categories Destinations

“I made it halfway up to the fourth floor before smoke started to pour out of the engine”

February 5, 2024August 25, 2015 by Christopher Elliott

Don’t rent a car with a manual transmission. That’s the takeaway from Sean Snodgress’ unfortunate case with Europcar.

Categories Case Dismissed
If I've seen Lee Wendkos's case once, I've seen it a hundred times. Delayed on his way to Europe, he tried to invoke EU 261.

The American way of following European consumer protection laws

February 2, 2024April 7, 2015 by Christopher Elliott

If I’ve seen Lee Wendkos’s case once, I’ve seen it a hundred times. Delayed on his way to Europe, he tried to invoke EU 261.

Categories Case Dismissed
If you happen to drive down the Brenner Autobahn between Austria and Italy this summer, keep a little cash on hand to pay the toll.

Don’t be a chip-and-pinhead!

January 27, 2024June 22, 2014 by Christopher Elliott

If you happen to drive down the Brenner Autobahn between Austria and Italy this summer, keep a little cash on hand to pay the toll.

Categories The Navigator
I’m writing this at the end of a long road trip, a journey on which I’ve encountered some of the best and worst service imaginable.

The three kinds of hospitality you’ll encounter on the road

January 26, 2024May 7, 2014 by Christopher Elliott

… Read more

Categories Commentary
It was supposed to be the vacation of a lifetime for Pat and James Frost — a river cruise in France on the Viking Europe.

What to do when your river cruise turns into a bus tour

January 23, 2024September 22, 2013 by Christopher Elliott

It was supposed to be the vacation of a lifetime for Pat and James Frost — a river cruise in France on the Viking Europe, from Avignon to Chalon-sur-Saône. The retired couple from Concord, Ohio, even added three days in Paris to round off their bucket-list getaway.

Categories The Navigator
The Pirri's are unhappy with their cruise on the Carnival Destiny, and they're even more unhappy with how the cruise line responded.

Did Carnival do enough for these Destiny passengers?

January 23, 2024April 9, 2013 by Christopher Elliott

… Read more

Categories Should I Take The Case?
Recently rented a car through Hertz in London. Purchased the Super Coverage insurance so there would be no hassle with any potential damages.

Is a burned-out clutch automatically my fault?

January 22, 2024June 22, 2012 by Christopher Elliott

After only a few miles, her rental car stops running. Now Hertz is demanding 1,233 pounds for a replacement clutch. Doesn’t insurance cover the damage? Apparently not.

Categories Commentary, The Travel Troubleshooter
Their expectations were figuratively shattered when they found several unexpected guests would be joining them on their vacation: kids.

Do I deserve a refund for a “minor” problem on my river cruise?

January 22, 2024March 26, 2012 by Christopher Elliott

Bill and Mary Lou Haas were looking forward to a peaceful European river cruise booked through Vantage Travel during the Christmas holidays. But their expectations were figuratively shattered when they found several unexpected guests would be joining them on their vacation: kids.

Categories Commentary

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