Question: I rented a car through Enterprise at Chicago’s Midway Airport. I was taken to a vehicle that had a damaged fender. I called this situation to the attention of the rental attendant and he said, “No worries, I’ll just note it on the contract.”
When I returned the vehicle, all check-in procedures ran normally, and I was sent on my way. The next day, I received an unsigned email from “Damage Recovery Unit” asking for my insurance company information.
I immediately contacted the agency by phone. A representative advised me to email them a copy of my original contract, which noted the damage. So I did. The next day I received another email from Damage Recovery Unit that said, “claim and invoice information was on the way.”
I phoned the Midway location from where I had rented the vehicle. A representative at that location claimed not to have a copy of the contract stating, “we don’t keep those on file here.” Within three days, I received another email from Damage Recovery Unit, with an estimate and an invoice.
Clearly, no one had read my letter or looked at the contract attached. I couldn’t get through to Damage Recovery Unit by phone, and the Midway location, which I was able to reach, didn’t have any paperwork on my case.
I think I am the target of what may well have been a very lucrative summer vacation scam set up by the rental agency and this mysterious DRU agency. What do you think? — Janice Stickley White, El Dorado Hills, Calif.
Answer: I think I’m getting tired of answering questions about fraudulent damage claims on rental cars. Obviously, if there was pre-existing damage that was noted on your rental car, then Enterprise should have signed off on your car, thanked you for your business and let you be on your way.
Read more “The Travel Troubleshooter: You didn’t damage this car – no, wait, you did“