Yes, a scratch on your rental car will be an “issue” — an expensive one

How much should you trust what a car rental employee says when you’re told a scratch on the vehicle won’t be an issue? Jason Puerner learns the hard way that the employee’s spoken assurance won’t protect you from a big repair bill. Read more “Yes, a scratch on your rental car will be an “issue” — an expensive one”

These Enterprise traffic-ticket fees are too high! Can you help me lower them?

When Wendy Osterweil receives a surprise bill for a traffic fine from Enterprise, she wonders if she’s being overcharged. Our advocates try to find out.
Read more “These Enterprise traffic-ticket fees are too high! Can you help me lower them?”

Blacklisted by Enterprise after false rental car theft accusation

When Tricia Creta drove her rental car away from Enterprise’s lot last year, she wasn’t expecting to be told to bring it back. After all, she’d signed her contract and paid for the car just as she’d done on several previous occasions. But Creta’s experience reached a shocking new low in car rental customer service. Read more “Blacklisted by Enterprise after false rental car theft accusation”

Double-billed by Enterprise — and now, the sound of crickets

Beth Thompson is in an “impossible” situation with Enterprise. No worries — we specialize in impossible situations. Read more “Double-billed by Enterprise — and now, the sound of crickets”

No proof of damage, but Enterprise is billing me anyway

Can our advocates help Daphne Elliott — no relation — resolve the “damage” claim Enterprise is trying to charge her? Read more “No proof of damage, but Enterprise is billing me anyway”