How much should you trust what a car rental employee says when you’re told a scratch on the vehicle won’t be an issue? Jason Puerner learns the hard way that the employee’s spoken assurance won’t protect you from a big repair bill. “Yes, a scratch on your rental car will be an “issue” — an expensive one”
When Wendy Osterweil receives a surprise bill for a traffic fine from Enterprise, she wonders if she’s being overcharged. Our advocates try to find out.
“These Enterprise traffic-ticket fees are too high! Can you help me lower them?”
When Tricia Creta drove her rental car away from Enterprise’s lot last year, she wasn’t expecting to be told to bring it back. After all, she’d signed her contract and paid for the car just as she’d done on several previous occasions. But Creta’s experience reached a shocking new low in car rental customer service. “Blacklisted by Enterprise after false rental car theft accusation”
Beth Thompson is in an “impossible” situation with Enterprise. No worries — we specialize in impossible situations. “Double-billed by Enterprise — and now, the sound of crickets”
Can our advocates help Daphne Elliott — no relation — resolve the “damage” claim Enterprise is trying to charge her? “No proof of damage, but Enterprise is billing me anyway”