How Enterprise determines if you damaged a rental
Enterprise has been accused of running a ding-and-dent scam so often by readers of this site, I’ve lost count.
Alamo charged me for two extra days — after I returned my car and flew home
When Rachel Lipnoski returns her Alamo car rental and dashes off to catch her flight home, she neglects to hold on to her receipt. This becomes an expensive problem when days later she receives an updated bill — one that charges her for two extra days.
Here’s how Enterprise stopped its fraudulent damage claims
Enterprise has been accused of running a ding-and-dent scam so often by readers of this site, I’ve lost count.
But something interesting has happened lately. The complaints have slowed to a trickle.
Why?
My Alamo rental broke down — can’t someone give me a refund?
John Nicholson books an Alamo rental car through Hotwire. One day after he picks up the car it starts spewing oil, but Alamo doesn’t have a replacement. His quest for a replacement car and compensation for the lost day brings him to us.
Enterprise puts a customer on the road in the nick of time
Sometimes, travel isn’t fun. Jane Hatch’s last-minute winter flight from Baltimore to Milwaukee was for the worst reason of all.
Yes, a scratch on your rental car will be an “issue” — an expensive one
How much should you trust what a car rental employee says when you’re told a scratch on the vehicle won’t be an issue? Jason Puerner learns the hard way that the employee’s spoken assurance won’t protect you from a big repair bill.
These Enterprise traffic-ticket fees are too high! Can you help me lower them?
When Wendy Osterweil receives a surprise bill for a traffic fine from Enterprise, she wonders if she’s being overcharged. Our advocates try to find out.
Blacklisted by Enterprise after false rental car theft accusation
When Tricia Creta drove her rental car away from Enterprise’s lot last year, she wasn’t expecting to be told to bring it back. After all, she’d signed her contract and paid for the car just as she’d done on several previous occasions. But Creta’s experience reached a shocking new low in car rental customer service.
Double-billed by Enterprise — and now, the sound of crickets
Beth Thompson is in an “impossible” situation with Enterprise. No worries — we specialize in impossible situations.
No proof of damage, but Enterprise is billing me anyway
Can our advocates help Daphne Elliott — no relation — resolve the “damage” claim Enterprise is trying to charge her?
Spilled paint makes this Enterprise damage claim a real whodunit
Molly McMullin recently rented a car from Enterprise while her own car was in the shop. What happened after she returned the car, however, left her talking a blue streak.
Is Enterprise running a “grand scam” with overcharges?
Enterprise’s Month or More Rentals program purports to offer reduced rates, discounts, and convenience. What it didn’t tell James McBride
Help! Enterprise wants to charge me $6,000 for water in the gas tank
Is Patrick Castillo responsible for water in his rental car’s gas tank? Enterprise thinks so, but he disagrees. Maybe you can help sort this out.
They said I didn’t need this Enterprise insurance policy, but maybe I did
Daniela Nordqvist rents a car from Enterprise after getting into a car accident. Even though she claims her rental is
I didn’t damage my rental, so why am I getting a bill?
Carol Amitin returns her Enterprise rental without a scratch. So why does the company want her to pay for damages to the vehicle?
Wrongfully accused of damaging my rental car
Enterprise wants David Bressler to pay for damage to one of its cars. But he didn’t do it. Or did he?
The courtesy car you wish you had turned down
Carol Amitin’s Subaru dealership offered to pay for an Enterprise rental while her car was being repaired. She wishes she’d said “no.”
Nailed by Enterprise for a flat tire
Curtis Brown rented a car from Enterprise in London recently, but he didn’t get far. Less than two days after picking it up, one of his tires went flat. Enterprise says he’s responsible for the damage, but he disagrees.
Dinged for ‘normal wear and tear’ by Enterprise
Alex Silverstein’s rental car is damaged before he picks it up. It’s still damaged, but now Enterprise wants him to pay for it. Should he?
“I’m lucky that I didn’t end up in jail”
How bad is the car rental ding-and-dent scam? I’m glad you asked.
Double trouble with this Enterprise damage claim
Angela Pratt rented a car from Enterprise in Wichita, Kan., recently. She wishes she hadn’t.
Size doesn’t matter in this damage dispute
Disputed damage claims make up the majority of our advocacy cases in the car rental space. Sterling Kavitky’s case is no different.
I didn’t damage my rental car, so why do I have to pay?
When Katherine LaFaso returns her Enterprise rental, she’s charged $500 for damages she says existed before she picked up the
“It’s amazing to me that Enterprise can get away with this”
You’ve probably heard Karen Moyer’s story before.
Are consumer advocates about to go extinct?
Henry Sheng makes me feel like a failure.
Is Enterprise trying to “scam” her for damage she didn’t do?
Cases like Amanda Chambers’ are never easy.
Enterprise sent me a bill for “hidden” damage
When Frederick Dintzis returns his rental car to Enterprise, it tells him the car looks fine. But four hours later, all is not well. The underside of his car has been damaged, it claims. It wants him to pay for the repairs. Is that fair?