How Enterprise determines if you damaged a rental

Enterprise has been accused of running a ding-and-dent scam so often by readers of this site, I’ve lost count.

But something interesting has happened lately. The complaints have slowed to a trickle.

Why?
Read more “How Enterprise determines if you damaged a rental”

Alamo charged me for two extra days — after I returned my car and flew home

When Rachel Lipnoski returns her Alamo car rental and dashes off to catch her flight home, she neglects to hold on to her receipt. This becomes an expensive problem when days later she receives an updated bill — one that charges her for two extra days. Read more “Alamo charged me for two extra days — after I returned my car and flew home”

Here’s how Enterprise stopped its fraudulent damage claims

Enterprise has been accused of running a ding-and-dent scam so often by readers of this site, I’ve lost count.

But something interesting has happened lately. The complaints have slowed to a trickle.

Why? Read more “Here’s how Enterprise stopped its fraudulent damage claims”

Double-billed by Enterprise — and now, the sound of crickets

Beth Thompson is in an “impossible” situation with Enterprise. No worries — we specialize in impossible situations. Read more “Double-billed by Enterprise — and now, the sound of crickets”

They said I didn’t need this Enterprise insurance policy, but maybe I did

Daniela Nordqvist rents a car from Enterprise after getting into a car accident. Even though she claims her rental is incident-free, she’s stuck with a $559 repair bill afterwards. Does she have to pay? Read more “They said I didn’t need this Enterprise insurance policy, but maybe I did”