Your consumer rights are disappearing. Here’s how to protect yourself now.

It’s not your imagination. Your consumer rights are vanishing.

Not a day seems to go by that you don’t see news of another consumer regulation being dismantled, a law coming undone, an anti-consumer executive order being signed. Read more “Your consumer rights are disappearing. Here’s how to protect yourself now.”

Donald Trump is making American consumers great again. Here’s how

Donald Trump is good for consumers. Read more “Donald Trump is making American consumers great again. Here’s how”

I paid Airberlin for an upgrade, so why was I seated in economy?

After Erik Crow prepays for an upgrade to business class on Airberlin, he finds himself rebooked on Lufthansa in an economy seat — and his luggage goes missing. Can our advocates help him obtain a refund of his upgrade prepayment and reimbursement for his luggage? Read more “I paid Airberlin for an upgrade, so why was I seated in economy?”

Do air travelers really want ‘basic economy’ fares? No, and here’s why.

What’s an airline ticket?

That’s not a trick question. Two major airlines — Delta Air Lines and United Airlines — are quietly challenging our most basic assumptions. Another major carrier is expected to do the same any day now. And passengers, and the government, are pushing back. Read more “Do air travelers really want ‘basic economy’ fares? No, and here’s why.”

Shaken down by a car rental agent

How far will a car rental company go to get a customer to buy its highly profitable “optional” insurance policy? If you said, “Too far,” then you must know Cheryl Manzo. Read more “Shaken down by a car rental agent”

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