How about a refund for these downgraded seats, Qantas?

Stan Shopa is disappointed to miss his Qantas connection from Los Angeles to Melbourne. The airline rebooks him on a flight the next day. Unfortunately, he soon discovers that he and his wife will be sitting in downgraded seats for the 17-hour flight. Shouldn’t he be entitled to a price adjustment? Read more “How about a refund for these downgraded seats, Qantas?”

Dollar said I was a ‘no-show’ and took my money

Ed Samson is a “no-show” for his Hotwire rental in San Juan, Puerto Rico. Why won’t Dollar Rent a Car refund his money? Read more “Dollar said I was a ‘no-show’ and took my money”

Persistence pays off for this Aer Lingus delay

One delay of Nora Rousso’s Aer Lingus flight from Paris to Dublin leads to another, and now her return flight is delayed an entire day. Is she entitled to any compensation? Read more “Persistence pays off for this Aer Lingus delay”

They rescheduled his flight – why don’t his bags fly “free”?

Here’s an imponderable travel question: Is a “free” checked bag transferable to another airline?

Specifically, if your flight is canceled and then rebooked on a different airline — in other words, if the carrier endorses your ticket to another airline — should that endorsement include the ability to check a bag free?
Read more “They rescheduled his flight – why don’t his bags fly “free”?”

“I have never in my life experienced such disregard for human decency”

Danielle Williams and her fiance were delayed, and then delayed again, when they tried to fly from Dallas to Jacksonville, Fla., during the holidays.

American Airlines apologized, and then apologized again. But did it apologize enough?
Read more ““I have never in my life experienced such disregard for human decency””