Security lines at some airports are long and require that passengers arrive even earlier than the airlines suggest in order to make their flights. Several years ago, the Transportation Security Administration (TSA) began Trusted Traveler Programs, including TSA PreCheck, which allow passengers who have paid a fee and submitted to a background check to benefit from expedited screening. Travelers with TSA PreCheck do not have to remove laptop computers or liquids from their carry-ons, and are allowed to keep their shoes and sweaters on as they are screened.
Stan Shopa is disappointed to miss his Qantas connection from Los Angeles to Melbourne. The airline rebooks him on a flight the next day — but downgrades his seat from premium economy to standard economy. So shouldn’t he be entitled to a price adjustment?
My experience with U-Haul customer service was a train wreck from start to finish. I wasted hours on hold, listening to how my call was “very important” to them, had to run back and forth between D.C. and Virginia a couple of extra times, incurred some unnecessary extra expenses, and endured a whole lot of aggravation. Can I get a little compensation?
When Andre Yavetsky tried to fly from Chicago to Madrid on American Airlines, his flight was diverted to JFK, and he unexpectedly spent three days in New York. American initially offered him 15,000 miles in compensation, but Yavetsky wants more.
LATAM Airlines damages Julia Schiffman’s luggage and agrees to pay her for the loss. But it never does. Can we help her get her money?
Maybe Léo Siqueira should write for our site. He’s used to not getting paid for his work.
Taylor Jennings has a tough time getting his bags from Baton Rouge, La., to Cleveland. Then his flight home to Louisiana is canceled. Rather than wait three days for a new Delta Air Lines flight, he takes matters into his own hands by buying his own ticket from American Airlines and returning home the next day. Naturally, he expects Delta to reimburse him for his American ticket. Unfortunately, this was not the best way to handle the situation. Can our advocates help him get reimbursed nevertheless?
How much does an airline have to do to get you to your destination on time if the flight is postponed? Jacqui DeGeus learns the answer the hard way.
When Michael Tolcott books a car service to take him to the airport, he expects his ride to arrive as agreed. But when the vehicle doesn’t turn up, he is left scrambling to get to the airport and trying not to miss his flight.
Darren Johnson and his wife were forced to cut short their trip to St. Thomas in order to return to Salt Lake City to be with their daughter, who needed major surgery. On the way home, Johnson and his wife found themselves stuck in the Atlanta airport during the infamous Delta computer outage of August 2016.
Deborah Freedline’s flight was diverted to Pittsburgh because of bad weather at her original destination, New York City’s LaGuardia Airport. Pittsburgh’s a great city, but not where she’d planned to spend the night. The airline said it was due to a weather delay. She disagrees and wants more compensation.
Ed Samson is a “no-show” for his Hotwire rental in San Juan, Puerto Rico. Why won’t Dollar Rent a Car refund his money?
I recently was inspired by my wife (who often inspires me). Unfortunately, this inspiration took place during a frantic phone call as she was stuck on the highway, 20 minutes before her plane’s scheduled departure. This flight was the only one that would have enabled her to make it in time for a business meeting.
Conflicts between companies and their customers are common, and consumers often act as their own advocates. We regularly advise consumers to start with a politely worded letter to the company, succinctly describing the problem and asking for a specific, reasonable resolution.
One delay of Nora Rousso’s Aer Lingus flight from Paris to Dublin leads to another, and now her return flight is delayed an entire day. Is she entitled to any compensation?
The storm clouds on the horizon signaled not just another delayed flight. They also should have served as a warning to Eleanor Jean Schmidt that a prolonged, unpleasant, and ultimately fruitless attempt to seek compensation for the delays lay ahead.
We’ve all heard the expression “All’s well that ends well.” But is the opposite true? Apparently it is for Megan Kroc.
How long is too long to wait to register a complaint about the way you were treated? Writer Mason Cooley said, “Procrastination makes easy things hard and hard things harder.” This case is an example of how procrastination can make resolving a travel complaint not just harder but perhaps even impossible.
When Livia Weingarten’s Spirit Airlines flight is delayed until the next day, the airline promises to cover the cost of overnight accommodations for the passengers. But Spirit refuses to honor the promise. Can our advocates persuade Spirit to help Weingarten?
What does an airline whose business model is based on providing absolutely nothing but the basics owe its passengers when it doesn’t get them and their personal items from point A to point B without delays? Rosanne Kelly’s parents and their friend would like to know.
Virginia Ward buys travel insurance, believing it will cover any delay. But how do you define “any”?
Carolyn Manrique can’t be faulted for much. She used a travel agent. She bought travel insurance. She shouldn’t be out a dime. Yet somehow, when she encountered some common third-world problems, the system failed her, and Manrique is out thousands of dollars.
They rescheduled his flight – why don’t his bags fly “free”? Here’s an imponderable travel question: Is a “free” checked bag transferable to another airline?
Danielle Williams and her fiance were delayed, and then delayed again, when they tried to fly from Dallas to Jacksonville, Fla., during the holidays.
American Airlines apologized, and then apologized again. But did it apologize enough?
This airline industry is erupting with reports of a study that shows tarmac delay rules are backfiring on passengers.
On a Valentine’s Day almost nine years ago, an ice storm changed the course of an entire industry. Hundreds of flights were unexpectedly grounded, leaving some planes stranded on the tarmac for as much as 11 hours. Toilets overflowed, food was scarce and tempers frayed.
Linda Oliver’s flight from Seattle to Denver was delayed by weather, and she missed her connection to Wichita. She had to rent a car from Hertz and drive home.