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Elliott Report

Elliott Report

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DELAY

Brenda Franzman can't get a full refund for the furniture she returned to Sam's Club. How can she get the company's attention?

Why won’t Sam’s Club refund $481 for my furniture? It promised! 

July 19, 2025February 14, 2025 by Christopher Elliott

… Read more

Categories Problem Solved

Dollar said I was a ‘no-show’ and took my money

February 1, 2024June 2, 2017 by Christopher Elliott

Ed Samson is a “no-show” for his Hotwire rental in San Juan, Puerto Rico. Why won’t Dollar Rent a Car refund his money?

Categories The Travel Troubleshooter

Persistence pays off for this Aer Lingus delay

May 23, 2025May 19, 2017 by Christopher Elliott

One delay of Nora Rousso’s Aer Lingus flight from Paris to Dublin leads to another, and now her return flight is delayed an entire day. Is she entitled to any compensation?

Categories The Travel Troubleshooter
Linda Oliver's flight from Seattle to Denver was delayed by weather, and she missed her connection to Wichita. She had to rent a car from Hertz and drive home.

Should United reimburse me for my rental car?

December 13, 2023December 14, 2015 by Christopher Elliott

Linda Oliver’s flight from Seattle to Denver was delayed by weather, and she missed her connection to Wichita. She had to rent a car from Hertz and drive home.

Categories Should I Take The Case?

Hey Comcast, where’s my $5,800?

December 7, 2023December 10, 2015 by Christopher Elliott

Comcast owes Cathy Coffey $5,800. Why is it taking so long to refund her?

Categories Problem Solved

Do I have to pay this late car rental damage claim?

December 4, 2015 by Christopher Elliott

Shawna Amella gets a bill from Hertz more than a year after her rental, even though the car she damaged has already been fixed. Does she still have to pay?

Read more

Categories The Travel Troubleshooter
I feel partially responsible for what happened to the Keberles. They contacted me with a question about travel insurance and compensation.

Is this enough compensation for an interrupted Windstar cruise?

February 5, 2024November 17, 2015 by Christopher Elliott

I feel partially responsible for what happened to the Keberles. They contacted me with a question about travel insurance and compensation.

Categories Is This Enough Compensation?
United Airlines sent Sedovic's bag to Denver after checking it to Dubai from St. Louis, he explained. Then United's Dubai flight was delayed

Should I have overlooked this delay on delayed luggage?

February 5, 2024November 9, 2015 by Christopher Elliott

United Airlines sent Sedovic’s bag to Denver after checking it to Dubai from St. Louis, he explained. Then United’s Dubai flight was delayed

Categories Should I Take The Case?
fundamental disconnect between a customer and a company? You end up with a case where everyone is right -- and everyone is also wrong.

How can JetBlue be so wrong — and so right?

August 11, 2025March 30, 2015 by Christopher Elliott

fundamental disconnect between a customer and a company? You end up with a case where everyone is right — and everyone is also wrong.

Categories Should I Take The Case?
When he and his wife flew to Hawaii on US Airways, it took six hours and a day, once they counted all the delays.

Delayed by a day – is that the best US Airways can do?

January 29, 2024December 16, 2014 by Christopher Elliott

When he and his wife flew to Hawaii on US Airways, it took six hours and a day, once they counted all the delays.

Categories Is This Enough Compensation?
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