Oh no! Thrifty charged me an extra $250 for a car rental upgrade. Can I get a refund?
When Leah Page picks up her rental car from Thrifty, it charges her a $250 upgrade fee. Can it do that without her permission? And how can she get a refund?
CONSUMER ADVOCACY
UPS lost my package! But is Amazon’s resolution fair?
After UPS loses Vanessa Armendariz’ return package to Amazon, she can’t get her money back. Whose responsibility is this? And should she have to pay for someone else’s mistake?
I canceled my cruise, but my $19,148 credit card claim is lost at sea
Brent Feinberg and his wife cancel their cruise after a medical emergency. Why won’t their credit card cover their $19,148 loss?
Look out! This Booking.com scam is coming for you
Travelers face a new wave of hacking threats,. This Booking.com scam is just one of them. Here’s how to protect yourself.
A $3,000 bill for minor scuffs on my car? Is this Turo bill a scam or what?
Nancy Epstein gets a repair bill for $3,000 after renting a Turo. But what’s it for? And does she have to pay?
My steam mop broke! Amazon won’t clean up this mess — and now there’s a restocking fee
Roy Gregston’s Hoover Complete Steam Mop breaks down only a few months after he buys it from Amazon. Even though he has a three-year extended warranty, no one will cover it. And then there’s a restocking fee, too. What’s going on?
Dollar didn’t have my rental car — but it still charged me $82!
Dollar doesn’t have the rental car Beth Bonness reserved in Atlanta, but that’s not stopping it from charging her $82. Can it do that? And how does she get a refund?
“Burned” by my Hamilton Beach toaster oven. Why can’t I get a refund?
Ronald Crossley’s Hamilton Beach toaster oven doesn’t work. And apparently, neither does the Hamilton Beach customer service department. How does he get this appliance fixed?
Help! My bed & breakfast doesn’t have a bathroom!
Evonne Hopkins books a room at a bed & breakfast that doesn’t have a bathroom. Can she get her money back?
How do I get PayPal to reverse a fraudulent charge for $2,600? Can you help?
PayPal won’t refund an unauthorized charge on John Boham-Cook’s account, even though it reversed two others by the same fraudster. How can he get the company to see things his way?