Roy Gregston’s Hoover Complete Steam Mop breaks down only a few months after he buys it from Amazon. Even though he has a three-year extended warranty, no one will cover it. And then there’s a restocking fee, too. What’s going on?
Dollar doesn’t have the rental car Beth Bonness reserved in Atlanta, but that’s not stopping it from charging her $82. Can it do that? And how does she get a refund?
Ronald Crossley’s Hamilton Beach toaster oven doesn’t work. And apparently, neither does the Hamilton Beach customer service department. How does he get this appliance fixed?
Evonne Hopkins books a room at a bed & breakfast that doesn’t have a bathroom. Can she get her money back?
PayPal won’t refund an unauthorized charge on John Boham-Cook’s account, even though it reversed two others by the same fraudster. How can he get the company to see things his way?
Krishnamurthy Viswanathan’s hotel room in London is smaller than he expects and has poor ventilation. Can he get his money back?
Lillian Kohler never imagined she’d get stiffed for $36,000 by a supposedly reputable cruise company like Vantage Travel.
Oh, the lengths some people will go to get better customer service. Like recording phone calls with a customer service agent.
Becky Taylor’s view at a P!nk concert is obstructed by a foul-ball net. She wants her money back from Ticketmaster. Does she have a case?
After discovering two fraudulent reservations, Booking.com suspends David Hendrick’s account. How can he get it reinstated?
