Downgraded from business class to economy on KLM. But they messed with the wrong passengers!
Are airlines allowed to downgrade you from business class to economy? And if they do, what do they owe you?
CONSUMER ADVOCACY
My husband died. Can I get my $5,398 cruise refunded from Viking?
Frances Kennedy was looking forward to her Rhine River cruise on Viking. But before she could take her vacation, her husband died. Can she get a refund?
AT&T canceled my phone by accident. Can you help me get back my trade-in credits?
When AT&T cancels Jacob Flores’ phone by mistake, he loses his trade-in credits. Now, he can’t get them back. What should he do?
I canceled my Royal Jordanian Airlines tickets months ago. Where’s my money?
After John Bernath cancels his flight from Amman, Jordan, to Tel Aviv, on Royal Jordanian Airlines, a Booking.com representative promises him a full refund. So why has he received nothing?
A bizarre Thrifty car rental damage bribe: $35 to make this chipped windshield go away!
When Cameron Colletti returned her rental car to Thrifty in Tulsa, Okla., a customer service representative gave her bad news: She’d put a chip in the windshield of her car.
Travelers are drowning in junk fees during the summer of surcharges
Junk fees — hidden, mandatory extras added to your final bill — have mushroomed in recent months and travelers are crying foul. The government is waging a public war against these annoying extras, but businesses still love hitting their customers with extras because fooling them into paying more is highly profitable.
My Rosetta Stone CD-ROM doesn’t work anymore. Can you help?
When Margaretta McKenna upgrades her computer, her Rosetta Stone CD-ROM stops working. Can she upgrade to the new online version for free?
Why won’t Citi remove these fraudulent charges from my card?
Kathleen Sullivan has $4,000 in fraudulent charges on her Citi Costco Visa. Why won’t Citibank help her?
Do I have the right to privacy in my vacation rental? Maybe not in this one.
Do you have the right to privacy in your vacation rental? Meet a guest who thought she did. Until she found a hidden camera.
This $250 Travelocity gift card has expired — but there’s no expiration date on it!
What should you do if your gift card that never expires suddenly expires?