Amazon lost return: What happened to my surge protector?
After Andrew Bottorff returns his surge protector to Amazon through a Whole Foods store, Amazon tries to charge him again. How can he get his money back?
CONSUMER ADVOCACY
Booking.com lost my reservation! Can you make it pay?
When Dale Cerney checks into his resort in Kauai, it doesn’t have a reservation for him. Will Booking.com pay for the mistake?
Which hotel amenities do you really want? You won’t believe it!
When it comes to hotel amenities, the lodging industry is trying something new: It’s giving you what you want.
British Airways refund disaster: I’m still waiting for my pandemic ticket refund!
Erika Eng booked tickets from Washington, D.C., to Paris in 2020. British Airways canceled her flight but never refunded the money. So what happened to her $994?
Philips recalled my husband’s CPAP machine. Now it wants us to wait for a replacement
Philips recalls our readers’ CPAP machine. But delivering a new one to him may take a while. How long is too long to wait?
Uber owes me $100. Can you help me get it back?
Alec Nowers wants Uber to refund his $100 credit, but the company won’t help him. Can he get his money back?
Kicked off my flight for being disruptive — does Frontier Airlines owe me anything?
Robert Zuercher and his fiancee were flying from Cancun, Mexico, to Cleveland for a somber occasion. His grandmother had died, and they were attending her funeral. But they say Frontier Airlines added to their grief when they were kicked off their flight without explanation — or compensation.
My GE microwave never worked. What can I do?
Donette Plaisance’s GE microwave oven is cursed. Sometimes it stops mid-cycle. Sometimes it continues to run, but without any lights or heating. Can she return it?
I never received my dresses. Why won’t Citibank refund my money?
Leslie Luke orders dresses from an online store, but he never receives them. Why won’t his credit card help him get a refund?
Can I get my money back for this Samsung ADT starter security kit?
Samsung offers Joe King a refund for his home security starter kit, but then refuses to pay him. Can it do that?