CONSUMER ADVOCACY Archives

Krishnamurthy Viswanathan's hotel room in London is smaller than he expects and has poor ventilation. Can he get his money back?

This hotel is too small and I have a headache! Can I get my money back?

November 17, 2024January 17, 2024 by Christopher Elliott

Krishnamurthy Viswanathan’s hotel room in London is smaller than he expects and has poor ventilation. Can he get his money back?

Lillian Kohler faced losing $36,000 after Vantage Travel's bankruptcy. Unlike others, she discovered a potential path to a refund. This story explores the complexities of cruise line bankruptcies and offers insights on protecting your travel investments, highlighting the crucial role of consumer advocacy in navigating these turbulent situations.

Will she get a $36,000 refund for her canceled Vantage Travel cruise?

January 16, 2024January 15, 2024 by Christopher Elliott

Lillian Kohler never imagined she’d get stiffed for $36,000 by a supposedly reputable cruise company like Vantage Travel.

In a quest for better customer service, frustrated travelers like Robert Grunfeld are recording their calls with airlines. While this tactic can yield mixed results, experts suggest alternative strategies, highlighting the complexities of customer service interactions and the evolving legal and ethical considerations in the digital age.

Frustrated travelers start recording customer service phone calls. But does it work?

January 16, 2024January 13, 2024 by Christopher Elliott

Oh, the lengths some people will go to get better customer service. Like recording phone calls with a customer service agent.

Here is a 70-word excerpt: Becky Taylor was excited for the P!nk concert she spent over $600 on tickets for. But when she arrived, her view was completely obstructed by foul-ball nets and camera equipment. She reached out to Ticketmaster asking for a refund, but they refused. I assisted Becky in her case against Ticketmaster by contacting them on her behalf. After reviewing her documentation showing the obstructed view, they finally agreed to fully refund her tickets. Persistence pays off!

I couldn’t see P!nk because of a foul-ball net. Can I get a refund from Ticketmaster?

January 6, 2025January 5, 2024 by Christopher Elliott

Becky Taylor’s view at a P!nk concert is obstructed by a foul-ball net. She wants her money back from Ticketmaster. Does she have a case?

David Hendrick faced a perplexing situation with Booking.com after discovering fraudulent bookings on his account. Despite immediate action and contacting customer service, his account was disabled. This led to a frustrating cycle of trying to reinstate his account and transfer his bookings, highlighting challenges in navigating customer service protocols.

Booking.com suspended my account. Can you help me get it back?

May 13, 2025January 3, 2024 by Christopher Elliott

After discovering two fraudulent reservations, Booking.com suspends David Hendrick’s account. How can he get it reinstated?

Hertz hits Joseph Meisinger with an $850 bill six months after he returns his rental car. Wait, six months? Yes, six months. Does he still have to pay?

Help! Hertz hit me with an $850 repair bill six months after I returned my rental car

January 2, 2025December 27, 2023 by Christopher Elliott

Hertz hits Joseph Meisinger with an $850 bill six months after he returns his rental car. Wait, six months? Yes, six months. Does he still have to pay?

Airline mergers often lead to higher fares and reduced service quality. As major carriers like Alaska and Hawaiian Airlines consider merging, passengers like Eloisa Hife express deep concerns. With the government stepping in and consumer groups rallying, there's a growing call for public action to protect competition and consumer rights.

Yes, you can stop these airline mergers. Here’s how

May 11, 2026December 23, 2023 by Christopher Elliott

Want to block the latest airline mergers? Here’s how your voice can challenge the turbulence of airline mergers and protect passenger rights.

Andrew Bottorff's return of a surge protector to Amazon via Whole Foods led to a baffling double charge. A system glitch and a lost email receipt escalated the issue, requiring intervention for resolution.

Amazon lost return: What happened to my surge protector?

June 19, 2024December 21, 2023 by Christopher Elliott

After Andrew Bottorff returns his surge protector to Amazon through a Whole Foods store, Amazon tries to charge him again. How can he get his money back?

When Dale Cerney checks into his resort in Kauai, it doesn't have a reservation for him. Will Booking.com pay for the mistake?

Booking.com lost my reservation! Can you make it pay?

May 13, 2025December 20, 2023 by Christopher Elliott

When Dale Cerney checks into his resort in Kauai, it doesn’t have a reservation for him. Will Booking.com pay for the mistake?

When it comes to hotel amenities, the lodging industry is trying something new: It's giving you what you want.

Which hotel amenities do you really want? You won’t believe it!

March 27, 2025December 9, 2023 by Christopher Elliott

When it comes to hotel amenities, the lodging industry is trying something new: It’s giving you what you want.

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