Airbnb promised to pay for his hotel. So why didn’t it?
When David Tuttle’s Airbnb host moves him to a different rental, Airbnb offers to cover his hotel expenses. Where’s the money?
CONSUMER ADVOCACY
Can Globus keep our $500 deposit? I can’t afford to travel anymore
Will a big tour operator like Globus bend its rules to help an elderly customer? That’s what Joan Powell wants to know since she’s about to lose a $500 deposit.
United Airlines canceled my flight after a desynchronization problem. Why can’t I get a refund?
When United Airlines cancels the last leg of Andy Wilson’s flight to Iceland, he must buy a new ticket. The airline blames a “desynchronization” — but will it cover his extra costs?
“Easily the worst airline experience I’ve ever had” — but can American Airlines fix this code-share problem?
Matt Cleinman’s recent flights from Barcelona to Portland, Ore., did not go well. Actually, that’s an understatement. “It was easily the worst airline experience I’ve ever had,” he said after American Airlines left him stranded at the airport.
Yes, your vacation is destroying the planet. Here’s how to stop.
Find out how your vacation is destroying the planet and what you can do to make more sustainable choices.
Banned by their cruise line because of CBD candies. But you’ll never guess what happened next
Carnival bans a couple because it finds CBD mints in their backpack. Here’s what happened to them – and what it could mean for your next cruise.
UPS missed my delivery. Can I get a refund?
Sue Maier’s sister sends her luggage to London, but UPS misses the delivery by a day. Can she get her money back for the shipping costs?
“Such a bizarre” rental experience on Vrbo — but do they even care?
Mark Hartwig’s vacation rental in Montreal was “such a bizarre experience” that he has trouble putting into words.
Oh no! Thrifty charged me an extra $250 for a car rental upgrade. Can I get a refund?
When Leah Page picks up her rental car from Thrifty, it charges her a $250 upgrade fee. Can it do that without her permission? And how can she get a refund?
UPS lost my package! But is Amazon’s resolution fair?
After UPS loses Vanessa Armendariz’ return package to Amazon, she can’t get her money back. Whose responsibility is this? And should she have to pay for someone else’s mistake?