How to avoid hidden hotel fees on your next trip
The only way to escape hidden hotel fees is to get creative about fighting them. Here’s how to do it.
CONSUMER ADVOCACY
Hotel fee warning: What “for your convenience” really means
If you’ve ever seen the words “for your convenience” on a hotel bill, you probably suspect it’s not really for your convenience. It’s for their convenience.
Amazon sent me the wrong graphics card. How do I get this fixed?
Ryan Maietta orders an Arc A770 graphics card from Amazon. Instead, he gets a different card, an A750. How does he get this fixed?
I’ve been banned by Airbnb, but no one will tell me why
Why did Airbnb ban Solange Reyner? The company won’t tell her. But will it tell this consumer advocate?
His refrigerator won’t stop buzzing. Will Home Depot take it back?
Keith Cantrell’s new refrigerator is making a loud buzzing sound. GE can’t fix it, and Home Depot won’t let him return it. What should he do?
Budget wants to charge me for refueling and cleaning. Is that allowed?
When William Houck returns his rental car to LAX, Budget tries to charge him a fee for refueling and cleaning. But he brought the car back with a full gas tank, and it was clean. How can he fight these charges?
Did Amazon bait-and-switch me on this toy car I ordered online?
When Robert Preuss tries to buy a Fisher-Price Power Wheels Dune Racer from Amazon, he can’t complete the purchase. Amazon offers to fix the problem but then reneges, leaving him with a $304 bill.
I had to pay twice for my checked luggage on Avianca. I want a refund!
Peter Holt prepays $66 for two checked bags on his Avianca flight from San Jose, Costa Rica, to Mexico City. Why did he pay twice?
Mitsubishi issued a recall for my car. Why won’t it pay for the repair?
A critical part of Jaimin Patel’s Mitsubishi Lancer is corroded. Although he pays for the repair, Mitsubishi ultimately recalls the component. Why won’t the company cover his costs?
She called JetBlue, but airline scammers answered. Here’s how she fought back.
The newest airline call center scam just cost Amy Lou Masick $500. She wanted to call JetBlue for a flight refund, so she Googled the airline’s phone number. And up popped the number of a company that was not JetBlue.