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CONSUMER ADVOCACY

Alamo wants Dominic Changco to pay $14,700 after one of its rentals gets water damage. But why did it take five years to get the paperwork?

Five years later, he got a $14,700 bill from Alamo. Does he have to pay?

January 21, 2024June 27, 2022 by Christopher Elliott

Alamo wants Dominic to pay $14,700 after one of its rentals gets water damage.

Categories Problem Solved

When Benjamin Eckstein shows up at the airport for his flight from Boston to San Jose, his airline says he doesn't have a ticket.

I booked my JetBlue Airways tickets on Orbitz. Now they’re gone.

January 21, 2024June 27, 2022 by Christopher Elliott

Categories The Travel Troubleshooter

After Laura Keir pays for her Club Med vacation, she gets another bill for $3,000. If she doesn't pay, she can't check in.

Club Med wants another $3,000 for a vacation I already paid for

January 21, 2024June 20, 2022 by Christopher Elliott

Categories The Travel Troubleshooter

When Diane Ashton asks Ticketmaster for a refund, it returns the money she spent on her Jim Gaffigan event tickets, but not her gift cards.

Ticketmaster still owes me $150 for these Jim Gaffigan tickets!

January 21, 2024June 20, 2022 by Christopher Elliott

Ticketmaster still owes me $150 for these Jim Gaffigan tickets. Will they refund me?

Categories Problem Solved

CSA Czech Airlines loses Dick Helms' luggage. When he buys necessary clothes and toiletries, the carrier promises to reimburse him promptly. But it doesn't.

CSA Czech Airlines lost my luggage, but it won’t reimburse my expenses

January 21, 2024June 13, 2022 by Christopher Elliott

Categories The Travel Troubleshooter

When Jim LoScalzo's Vrbo host cancels his booking 24 hours before he checks in, he has to move to a hotel. Will Vrbo refund his bill?

My Vrbo host canceled 24 hours before I arrived. What am I owed?

October 14, 2025June 7, 2022 by Christopher Elliott

Categories The Travel Troubleshooter

She returned her Gucci bag but didn't get a refund.

She returned a Gucci bag to TJ Maxx. But where’s her refund?

January 21, 2024June 6, 2022 by Christopher Elliott

Categories Problem Solved

When she shows up at her Vrbo rental for a one-night stay, the access code doesn't work. She asks for a refund, the owner blocks her.

She wanted a refund for her Vrbo rental. The owner blocked her.

January 21, 2024May 30, 2022 by Christopher Elliott

Categories The Travel Troubleshooter

When Jina Lee cancels a United Airlines flight, the airline promises her a credit. She never gets it. What does the company owe her?

Where’s the credit for my United Airlines flight?

January 21, 2024May 23, 2022 by Christopher Elliott

Categories Problem Solved

When Michael O'Connor books an all-inclusive resort in Mexico through Priceline, he discovers it's only half-inclusive. How can he fix that?

Help! My all-inclusive hotel in Mexico is only half-inclusive

November 24, 2024May 16, 2022 by Christopher Elliott

Categories The Travel Troubleshooter

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