Avis promised me a refund of $1,016 — so where is it?
What happened to Michael Kivel’s refund from Avis? The company promised him his money after he had to cancel his car rental reservation. Is the money lost?
CONSUMER ADVOCACY
I want my stolen $200 gift card back from Amazon. Can you help me?
Angela Hoo orders a $200 gift card from Amazon, but it’s stolen from her doorstep. Amazon offers a refund, but then it refunds the wrong card. How can she fix this?
Travel Insured International owes me $12,780. Where’s the money?
John Schwager has been waiting months for his travel insurance payment from Travel Insured International. What’s the holdup?
Quest has sent my bill to collections — but I don’t owe anything!
After getting strong-armed into paying a medical bill she doesn’t owe, Elly Kinsella tries to get a refund from her physician’s office. Can she get her $740 back?
Help! Amazon lost my Pixel phone and now it won’t refund me
When Jack Price tries to return his Google Pixel 6 phone to Amazon through UPS, the phone gets lost. Will he ever get his $518 back?
Why won’t Jiffy Lube pay for my engine repair? Isn’t it responsible?
After getting an oil change at Jiffy Lube, the engine on Ian Culhane’s Subaru stops working. The likely culprit is a botched oil change, he says. Why won’t Jiffy repair his car?
Why won’t Princess Cruises refund our canceled flight? They have my money.
Julie Schumer’s return flight gets canceled during the Southwest Airlines meltdown in December. Southwest sends the money to her cruise line, but her cruise line won’t refund her. What’s going on?
How to avoid hidden hotel fees on your next trip
The only way to escape hidden hotel fees is to get creative about fighting them. Here’s how to do it.
Hotel fee warning: What “for your convenience” really means
If you’ve ever seen the words “for your convenience” on a hotel bill, you probably suspect it’s not really for your convenience. It’s for their convenience.
Amazon sent me the wrong graphics card. How do I get this fixed?
Ryan Maietta orders an Arc A770 graphics card from Amazon. Instead, he gets a different card, an A750. How does he get this fixed?