Mold, urine and cockroaches in my vacation rental! Will Vacasa give me a refund?
When James Storie and his family checked into a Vacasa vacation rental in Florida’s Panhandle, he was stunned by the condition of the home.
CONSUMER ADVOCACY
Avoiding travel fees: Here are the shocking ways people are doing it!
How far would you go to avoid a travel fee? Here are some of the ways people are sidestepping these annoying extras.
My Whirlpool washing machine is making loud noises! Can you help?
What should you do if your Whirlpool washing machine is making loud noises? That’s the problem Kathy Lathrop is having with her new appliance. It’s so loud that she’s afraid her neighbors can hear it. What’s the fix?
I lost $6,074 after Booking.com canceled my vacation rental. Can you get it back for me?
Jennifer Book’s problem with a canceled Booking.com vacation rental and Affirm — and the heartbreaking loss of $6,074 — looks like an open-and-shut case.
Warning! These travel insurance mistakes could ruin your next trip
Avoid travel insurance mistakes that could ruin your trip. Learn how to choose the right coverage for your travel concerns and destinations.
Uh-oh! My Kenmore Trash Compactor is broken (can I get a refund?)
Kenneth Stueben’s Kenmore trash compactor is broken. He’s already paid $436 for the parts and labor for a repair, but now Sears can’t do the job. Worse, Sears won’t refund his money.
A shocking surcharge for car rental insurance with Sixt. How do I fix this?
Sixt surprises David Degagne with an extra $513 car rental insurance surcharge in Portugal. Can he get his money back if he never asked for the insurance? Let’s find out.
Help! My Hertz car rental is infested with ants — and now they’re charging me extra
There’s a rule in the Travel Bible that your rental car must be insect-free. But the folks at the Hertz location in Palo Alto, Calif., forgot to study their scripture on the day Miguel Lopez came to town. And they handed him the keys to a car infested by ants.
How to stay out of trouble when you travel in 2025
I should have known she was going to be trouble. I was stuck in seat 36J on a flight from Tampa to Zürich, Switzerland, and before the plane even started down the rain-slickened runway, the passenger in front of me turned to her companion and asked, “How do I recline this seat?’
I have a frozen Motorola Edge phone — is this a lost cause?
Is Steven Waechter’s frozen Motorola Edge phone a lost cause? The company has sent him a replacement — which also has frozen up. What’s the fix?