My Electrolux refrigerator doesn’t work. Can you fix it?
The Electrolux refrigerator Gayle Douglas bought doesn’t work — and it never has. How many times should the company attempt a repair before it replaces or refunds the appliance?
CONSUMER ADVOCACY
Why won’t KLM refund my flex ticket?
After Mel Stevenson cancels her fully refundable KLM flex ticket, the airline only refunds her half the money. Can she get the rest?
Travel shaming is an epidemic! But what’s the cure?
Although travel shaming is a practice that’s as old as travel itself, it’s been picking up some momentum lately. Here’s how to handle it.
Sears canceled the work order for my cooktop stove. I want a refund!
When Sears cancels a work order for Gary Miertschin’s cooktop stove, it promises him a refund. But the money never shows up in his account. What can he do?
Help! I can’t cancel my Uber One membership
What if you fund a charge for Uber One on your credit card — but Uber wouldn’t let you cancel and get a refund? That’s the issue Carl Helwing is trying to resolve. Can our team help him remove a $99 overcharge?
My Google Play account is frozen and I’m out $115. Can you help me?
Arjun Chhabra’s Google Play account is frozen because the company suspects him of fraudulent activity. Can he recover the $115 he spent?
Iberia suspended ticket credit problem: How do you fix this?
What do you do when an airline suspends your ticket credit? Read about this Iberia suspended ticket credit problem — and how it was resolved.
Mold, urine and cockroaches in my vacation rental! Will Vacasa give me a refund?
When James Storie and his family checked into a Vacasa vacation rental in Florida’s Panhandle, he was stunned by the condition of the home.
Avoiding travel fees: Here are the shocking ways people are doing it!
How far would you go to avoid a travel fee? Here are some of the ways people are sidestepping these annoying extras.
My Whirlpool washing machine is making loud noises! Can you help?
What should you do if your Whirlpool washing machine is making loud noises? That’s the problem Kathy Lathrop is having with her new appliance. It’s so loud that she’s afraid her neighbors can hear it. What’s the fix?