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AVIS

After Claudia Lockwood returns her rental to Avis, the company broadsides her with a $4,228 bill for 34 more days on the car. Can it do that?

She returned her rental car, but Avis charged her an extra $4,228

April 8, 2024May 9, 2022 by Christopher Elliott

After Claudia Lockwood returns her rental to Avis, the company broadsides her with a $4,228 bill for 34 more days on the car. Can it do that?

Categories The Travel Troubleshooter
When Mayank Kumar gets into an accident in his Avis rental car, he does everything in his power to return the vehicle to the company. But nothing seems to be working, and now Avis is asking about its car.

He got into an accident in his Avis car. Why won’t the company take back the vehicle?

January 21, 2024March 14, 2022 by Christopher Elliott

… Read more

Categories Problem Solved
Man rented a car from Avis recently had a good reason -- and also, paradoxically, didn't have a good reason.

Forced to return his Avis car to another location — what’s with this extra charge?

February 1, 2024April 21, 2015 by Christopher Elliott

Man rented a car from Avis recently had a good reason — and also, paradoxically, didn’t have a good reason.

Categories Case Dismissed
Jo Ann Good had no idea that her Avis rental would spontaneously combust into flames on the road to Montpellier, France.

How was she supposed to know her car would spontaneously combust?

February 1, 2024March 23, 2015 by Christopher Elliott

… Read more

Categories Should I Take The Case?
Jessica Gennaoui and her husband discover an unpleasant surprise on their credit card: a $277 charge from Avis for their rental car.

Why are we being charged an extra $277 for our rental car?

January 29, 2024December 19, 2014 by Christopher Elliott

Jessica Gennaoui and her husband discover an unpleasant surprise on their credit card: a $277 charge from Avis for their rental car.

Categories The Travel Troubleshooter
One-sided cancellation policies are due for cancellation. Change your mind when you’re traveling, and the consequences can be costly.

Maybe the travel industry’s one-sided cancellation policies are due for cancellation

January 27, 2024August 3, 2014 by Christopher Elliott

One-sided cancellation policies are due for cancellation. Change your mind when you’re traveling, and the consequences can be costly.

Categories The Navigator
Anand Iyer recently rented a Hyundai from Avis. He'd found the car online through a site AutoSlash.com, and the rental through Travelocity.

Dinged for using a “fraudulent” discount code on my Avis rental

January 27, 2024July 28, 2014 by Christopher Elliott

… Read more

Categories Should I Take The Case?
Jenny discovers a $260 charge on her credit card. She’s been charged for optional car rental insurance she never wanted, or needed.

Charged for insurance I never wanted — or needed

January 23, 2024August 23, 2013 by Christopher Elliott

Jenny Tran discovers a mysterious $260 charge on her credit card and discovers she’s been charged for optional car rental insurance she never wanted, or needed. Can she get a refund?

Categories The Travel Troubleshooter
Doreen Murphy believes she walked right into when she rented a car from Budget in Northern Ireland recently.

“What should I have done in this situation?”

May 4, 2024June 4, 2013 by Christopher Elliott

The car rental insurance scam is a fairly well-known “gotcha” for international renters, and it’s a trap Doreen Murphy believes she walked right into when she rented a car from Budget in Northern Ireland recently.

Categories Should I Take The Case?
Jeff prepaid for a rental car through Priceline's "name your own price" option but Avis claimed the reservation number was invalid.

Who’s to blame for an “invalid” reservation number?

January 23, 2024June 1, 2013 by Christopher Elliott

When Jeff Williams’ pre-paid Priceline reservation number is “invalid” he’s forced to rent a car at a higher price. Should Priceline refund the difference?

Categories The Travel Troubleshooter
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