Mon Dieu! Why is this Avis bill $600 more than expected?

Jean Charles Fourcade just wanted to enjoy a visit with his elderly father in France, but Avis put a dent in his plans by charging him well over the agreed-upon rate. Can we get Fourcade a refund? Read more “Mon Dieu! Why is this Avis bill $600 more than expected?”

A flat tire and a surprise fee with Budget — can you guys fix this?

Patrick Novak rented a car for a week from Budget at its Edmonton airport facility in Alberta, Canada. During the rental period, between Jasper National Park and Banff, the car got a flat. Novak changed the tire and installed the emergency spare.

Novak’s case raises a question that may come up the next time you rent a car: What are your responsibilities for the repair of a car?

And there’s a question for us, too: Should we try to help him? Read more “A flat tire and a surprise fee with Budget — can you guys fix this?”

After van problems “ruined” our vacation, why won’t Avis offer a refund?

Sheila Addiego’s wedding anniversary is not going well because the battery in her rental van died. Is she entitled to a full refund?
Read more “After van problems “ruined” our vacation, why won’t Avis offer a refund?”

A surprise fee for damaging her rental car, but she says she didn’t do it

Christine Downey is stuck with a surprise $1,490 bill for damaging her Budget rental car. She says she didn’t do it, but she may be out of luck. We’re wondering whether we should take this case. Read more “A surprise fee for damaging her rental car, but she says she didn’t do it”

Why is my Avis “estimated total” only a fifth of my actual charges?

Carissa Bongiorno rents an Avis minivan for an “Estimated Total” of $983 – but her actual total charges turn out to be over $5,000. Can our advocates get Avis to redo its math and lower her bill? Read more “Why is my Avis “estimated total” only a fifth of my actual charges?”