Hey Avis, since when is a passport not a valid ID?

When is an ID not valid?
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Forced to return his Avis car to another location — what’s with this extra charge?

Car rental companies love their surcharges.

The one Dan Liftman encountered when he rented a vehicle from Avis recently had a good reason — and also, paradoxically, didn’t have a good reason.
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How was she supposed to know her car would spontaneously combust?

Jo Ann Good had no idea.

No idea that her Avis rental would burst into flames on the road to Montpellier, France. No idea that Avis would try to charge her for an incident report with the French police. And no idea that she’d be on the hook for the damage to her personal belongings.
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Do I really have to pay this “congestion” charge in London?

It’s been almost a year since Terry Bienstock rented a Peugeot 3008 Hybrid in London, and for almost as long, he’s been fighting Avis over a pesky $162 traffic ticket.
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Why are we being charged an extra $277 for our rental car?

After returning from their Hawaiian vacation, Jessica Gennaoui and her husband discover an unpleasant surprise on their credit card: a $277 charge from Avis. Can this bill be fixed?
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