“We hear some wild stories on this forum, but yours is just plain bizarre”

That’s how Judy Nagy, one of our forum advocates, responded to Michael McDougall when he shared his ridiculous, improbable, and apparently unresolvable case involving a frivolous claim on a Budget car rental. Read more ““We hear some wild stories on this forum, but yours is just plain bizarre””

Scratches on the roof of my Avis rental – do I have to pay this claim?

When Duc Nguyen returns his Avis car rental, the company claims he scratched the roof and sends him a bill. Is this for real? Read more “Scratches on the roof of my Avis rental – do I have to pay this claim?”

Hey Avis, since when is a passport not a valid ID?

When is an ID not valid?
Read more “Hey Avis, since when is a passport not a valid ID?”

Forced to return his Avis car to another location — what’s with this extra charge?

Car rental companies love their surcharges.

The one Dan Liftman encountered when he rented a vehicle from Avis recently had a good reason — and also, paradoxically, didn’t have a good reason.
Read more “Forced to return his Avis car to another location — what’s with this extra charge?”

How was she supposed to know her car would spontaneously combust?

Jo Ann Good had no idea.

No idea that her Avis rental would burst into flames on the road to Montpellier, France. No idea that Avis would try to charge her for an incident report with the French police. And no idea that she’d be on the hook for the damage to her personal belongings.
Read more “How was she supposed to know her car would spontaneously combust?”