When William Shallcross rents a car from rentalcars.com, the confirmation shows that all taxes and fees are included in the price. But when he picks up the car, he’s charged the taxes and fees again. Our advocates sort through the rental runaround. “RentalCars.com confirmed my rate included all fees, but Budget disagreed”
Sheila Addiego’s wedding anniversary is not going well because the battery in her rental van died. Is she entitled to a full refund?
“After van problems “ruined” our vacation, why won’t Avis offer a refund?”
Italy’s infamous restricted traffic zones have struck again, this time snagging Douglas Schmucker, an unsuspecting Avis car rental customer. “Is Avis’ 42 euro “referral” fee in Milan a scam?”
David Collins left his pricey GPS in his Avis car rental while rushing to drop it off at the Eugene, Ore., airport. “Avis navigates a lost GPS back home”
Not again. That’s what I thought when I saw Nancy Ferguson’s case with Avis. “Forced to buy car insurance from Avis — can I get a refund?”