When William Shallcross rents a car from rentalcars.com, the confirmation shows that all taxes and fees are included in the price. But when he picks up the car, he’s charged the taxes and fees again. Our advocates sort through the rental runaround. “RentalCars.com confirmed my rate included all fees, but Budget disagreed”
Catherine Diviney prepays Priceline for a name-your-own-price car rental from Avis. When she tries to pick up the car, Avis won’t release it to her because she only has a debit card. And Priceline won’t refund her money. Can our advocates help her get her money back? “Avis refused to give me a car, even with my prepaid receipt from Priceline”
When Frank Diss rents a car in San Antonio, he accepts an agent’s offer of optional insurance coverage for a one-time cost of $26 for the entire term of his rental. But when Diss returns the car, he’s billed $208 more than he expected. Does he deserve a refund? “I agreed to pay $26 for car rental insurance, but was charged $26 per day. Can you help me get a refund?”
While in Spain, James Genden rents a car from Avis. He declines the Collision Damage Waiver (CDW) coverage, but Avis charges him for it anyway. Can Genden get his money back? “I didn’t want their CDW, so why did Avis charge me for it?”
We love thank-you notes, particularly when a consumer has helped themselves with our help.
Pat Self is one such case. When your name is Self, maybe this is the outcome you can expect. “We love thank-you notes!”