RentalCars.com confirmed my rate included all fees, but Budget disagreed

When William Shallcross rents a car from rentalcars.com, the confirmation shows that all taxes and fees are included in the price. But when he picks up the car, he’s charged the taxes and fees again. Our advocates sort through the rental runaround. Read more “RentalCars.com confirmed my rate included all fees, but Budget disagreed”

After van problems “ruined” our vacation, why won’t Avis offer a refund?

Sheila Addiego’s wedding anniversary is not going well because the battery in her rental van died. Is she entitled to a full refund?
Read more “After van problems “ruined” our vacation, why won’t Avis offer a refund?”

Is Avis’ 42 euro “referral” fee in Milan a scam?

Italy’s infamous restricted traffic zones have struck again, this time snagging Douglas Schmucker, an unsuspecting Avis car rental customer. Read more “Is Avis’ 42 euro “referral” fee in Milan a scam?”

Avis navigates a lost GPS back home

David Collins left his pricey GPS in his Avis car rental while rushing to drop it off at the Eugene, Ore., airport. Read more “Avis navigates a lost GPS back home”

Forced to buy car insurance from Avis — can I get a refund?

Not again. That’s what I thought when I saw Nancy Ferguson’s case with Avis. Read more “Forced to buy car insurance from Avis — can I get a refund?”