After van problems “ruined” our vacation, why won’t Avis offer a refund?

Sheila Addiego’s wedding anniversary is not going well because the battery in her rental van died. Is she entitled to a full refund?
Read more “After van problems “ruined” our vacation, why won’t Avis offer a refund?”

Is Avis’ 42 euro “referral” fee in Milan a scam?

Italy’s infamous restricted traffic zones have struck again, this time snagging Douglas Schmucker, an unsuspecting Avis car rental customer. Read more “Is Avis’ 42 euro “referral” fee in Milan a scam?”

Forced to buy car insurance from Avis — can I get a refund?

Not again. That’s what I thought when I saw Nancy Ferguson’s case with Avis. Read more “Forced to buy car insurance from Avis — can I get a refund?”

“We hear some wild stories on this forum, but yours is just plain bizarre”

That’s how Judy Nagy, one of our forum advocates, responded to Michael McDougall when he shared his ridiculous, improbable, and apparently unresolvable case involving a frivolous claim on a Budget car rental. Read more ““We hear some wild stories on this forum, but yours is just plain bizarre””

Scratches on the roof of my Avis rental – do I have to pay this claim?

When Duc Nguyen returns his Avis car rental, the company claims he scratched the roof and sends him a bill. Is this for real? Read more “Scratches on the roof of my Avis rental – do I have to pay this claim?”