After van problems “ruined” our vacation, why won’t Avis offer a refund?

Sheila Addiego’s wedding anniversary is not going well because the battery in her rental van died. Is she entitled to a full refund?
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Is Avis’ 42 euro “referral” fee in Milan a scam?

Italy’s infamous restricted traffic zones have struck again, this time snagging Douglas Schmucker, an unsuspecting Avis car rental customer. Read more “Is Avis’ 42 euro “referral” fee in Milan a scam?”

Forced to buy car insurance from Avis — can I get a refund?

Not again. That’s what I thought when I saw Nancy Ferguson’s case with Avis. Read more “Forced to buy car insurance from Avis — can I get a refund?”

Scratches on the roof of my Avis rental – do I have to pay this claim?

When Duc Nguyen returns his Avis car rental, the company claims he scratched the roof and sends him a bill. Is this for real? Read more “Scratches on the roof of my Avis rental – do I have to pay this claim?”

Hey Avis, since when is a passport not a valid ID?

When is an ID not valid?
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