An Expedia mistake canceled the wrong ticket. Now what can he do?

An Expedia mistake has Victor Wilson’s vacation plans in peril. The company promises to refund his money. So where is it? Read more “An Expedia mistake canceled the wrong ticket. Now what can he do?”

Hey TAR Airlines, where’s my ticket refund?

TAR Airlines offers Michael Fried a refund or a generous credit after it cancels his friend’s flight. Why won’t it do what it promised? Read more “Hey TAR Airlines, where’s my ticket refund?”

Am I not entitled to a ticket credit, Virgin Atlantic?

Janice Dittman expected a full refund when she canceled her Virgin Atlantic flight from San Francisco to London. Instead, the carrier credited her for the taxes and offered no apologies for pocketing the rest of her money. Read more “Am I not entitled to a ticket credit, Virgin Atlantic?”

Her trip is cut short by a cancer diagnosis, but what about these sky-high change fees?

Lisa Stewart’s parents abruptly end their trip to Israel after her mother’s stage 4 cancer diagnosis. Can they get a refund on the airline ticket change fees? Read more “Her trip is cut short by a cancer diagnosis, but what about these sky-high change fees?”

Porter Airlines offered me two “free” nights at a hotel, but I just wanted to go home

After Evelyn Morton’s Porter Airlines flight from Toronto to Washington, D.C., is canceled, the airline offers to put her in a hotel for two days. She has a better idea, but will Porter go for it? Read more “Porter Airlines offered me two “free” nights at a hotel, but I just wanted to go home”