Will Tickets-Center refund these tickets for the canceled show (Schitt's Creek Reunion)

Can Tickets-Center refuse to refund me after a canceled event?

Can Tickets-Center refuse Lori Glazer’s refund request for her ticket to the canceled Schitt’s Creek reunion tour? The ticket reseller says it can and that doesn’t sound right to the Elliott Advocacy team. 

Question

In March 2020, I bought two tickets to the Schitt’s Creek reunion tour from Tickets-Center. The event was postponed, and I heard nothing until today when they said they were giving us a credit of 110 percent. That’s not acceptable.

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The Tickets-Center site has a “100 percent guarantee,” and I think they should refund my money. There are no events I would like to go to right now.

I love your column and read it every week. I am hoping you can help me get my $359 back. — Lori Glazer, Newburyport, Mass.

Answer

Thank you for your kind comments about my column. If your event was canceled, Tickets-Center should provide a full refund.

But let’s have a look at the terms of your purchase. According to Tickets-Center’s Terms & Privacy Policy, you don’t automatically get your money back if an event is canceled and not rescheduled. Instead, it says you will be eligible for a credit “or, in our sole discretion, a cash refund.”

The default appears to be a credit. “If an event is postponed or rescheduled, your order will not qualify for a credit, and your tickets will be valid for the rescheduled date unless otherwise required by applicable law,” it says.


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Next time you order tickets, please review the fine print. It could save you a lot of trouble later on. And as Michelle pointed out on ABC News last week, we always recommend skipping the third-party ticket sellers whenever possible. If things go as planned, you may save a few bucks. But if things go wrong — or a pandemic hits the scene, you’ll quickly find out why ticket resellers are problematic.

Interestingly, the Tickets-Center contract gives the company the right to cancel your tickets with no penalty. This is known as an adhesion contract — a contract that applies to you, but not the company — and it is as frustrating as it is unfair.

How about that 100 percent guarantee? It’s not what you think it is. By “guarantee,” Tickets-Center means your transaction will be safe and secure, and the tickets will be delivered on time. It’s not one of those blanket, “satisfaction guaranteed or your money back” things. If only!

Here is a goodwill gesture refund from Tickets-Center

When I reviewed your case, I recommended that you write to Tickets-Center, politely requesting a refund. You did, but the company just reiterated its offer of a 110 percent credit. Maybe a bot responded to you. That’s been happening a lot lately.

I publish the names, numbers, and email addresses of the executives at Tickets-Center. You could have appealed to one of them, too.

I reached out to the company and asked if it could exercise its discretion and return your money. It did.

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