Was I “scammed” by Amazon.com’s book seller program?
Lizet Pena sells her books through Amazon’s Seller Central, but now she owes the company money. What happened? And can she get a refund?
Problem Solved
Problem Solved is a weekly consumer column that fixes reader problems. From broken laptop computers to faulty kitchen appliances, nothing is off limits for this feature. Each story brings a fresh problem and solution in an engaging and succinct Q&A format.
Why won’t these circus clowns refund my early termination fee?
Even though Verizon promises to waive Shawn Marie Schaffer’s early termination fee after she moves off the grid, she’s still stuck with it.
Why is Dish still trying to collect from me?
I recently received a phone call from a company called Diversified Consultants about a debt I owed Dish Network for my satellite TV service.
iPhone freeze problem leads to big rate increase
After Diane McMillian’s iPhone 4 freezes, a Sprint employee convinces her to upgrade to a new phone and a more expensive plan.
Not seeing clearly with DirecTV’s Cinema Connection Kit
When Abdul Blakney tries to get DirecTV on his laptop, the connection doesn’t work. Now he’s out $80 for a useless Cinema Connection Kit.
I terminated my cell phone service, but where’s my credit?
Lavan Reddy has to pay for a month of AT&T service he won’t use after canceling his service. Is that fair? I need your help with a refund.
Sprint doubled my tablet bill – what should I do?
Why are his Sprint bills suddenly higher? You probably won’t like the answer — or how his wireless company tries to “fix” his problem.
No visit from Terminix, but they sent a bill anyway
Renee Delk insists a Terminix technician didn’t visit her home. Terminix’s records say otherwise. So who’s right?
Not an ice way to be treated by GE
I have a problem with my GE refrigerator I bought GE replaced the entire ice maker at a cost of $239. Last week, the ice maker broke again.
“Multiple, invasive” repairs on my air conditioning unit – can you help?
Dan Gallagher’s Bryant air conditioning unit has multiple, invasive damage and doesn’t work right. Who is responsible for fixing it?