Why won’t Comcast remove my early termination fee?
Lynn Tirums is hit with an early termination fee after Comcast helps her “reduce” her bill. Now it won’t return her calls. What gives?
Problem Solved
Problem Solved is a weekly consumer column that fixes reader problems. From broken laptop computers to faulty kitchen appliances, nothing is off limits for this feature. Each story brings a fresh problem and solution in an engaging and succinct Q&A format.
I’m envious of those other laptop batteries – why won’t HP help me?
Luke Szulczewski’s aging HP laptop has the world’s worst battery. The company will replace it in four to six weeks.
My microwave died – why won’t GE fix it?
When the brand-new microwave in Michael Schulman’s renovated house breaks, GE balks at a replacement — even though it has a known defect.
Help! My Sears dishwasher stopped working
Christopher Spark’s dishwasher breaks — and then it breaks again. Why won’t Sears help him fix it in a reasonable amount of time?
Was I “scammed” by Amazon.com’s book seller program?
Lizet Pena sells her books through Amazon’s Seller Central, but now she owes the company money. What happened? And can she get a refund?
Why won’t these circus clowns refund my early termination fee?
Even though Verizon promises to waive Shawn Marie Schaffer’s early termination fee after she moves off the grid, she’s still stuck with it.
Why is Dish still trying to collect from me?
I recently received a phone call from a company called Diversified Consultants about a debt I owed Dish Network for my satellite TV service.
iPhone freeze problem leads to big rate increase
After Diane McMillian’s iPhone 4 freezes, a Sprint employee convinces her to upgrade to a new phone and a more expensive plan.
Not seeing clearly with DirecTV’s Cinema Connection Kit
When Abdul Blakney tries to get DirecTV on his laptop, the connection doesn’t work. Now he’s out $80 for a useless Cinema Connection Kit.