Problem Solved is a weekly consumer column that fixes reader problems. From broken laptop computers to faulty kitchen appliances, nothing is off limits for this feature. Each story brings a fresh problem and solution in an engaging and succinct Q&A format.
Jan Walker’s friends are getting emails from someone else pretending to be her. Now Facebook has gone into radio silence and won’t help her shut down the impostor account. How do you get rid of your evil online twin?
Although Vivian Olds’ customer-service problem is pretty common, the solution isn’t.
Someone is spoofing the accounts of a celebrity’s wife and teenage kids. What’s an IT guy to do when Facebook ignores him?
When is an hour just 36 minutes? When you buy some phone cards, apparently. That’s the conclusion of a recent Federal Trade Commission investigation, which found certain pre-paid calling cards offered an average of just 40 percent of call minutes customers thought they were buying — and some, significantly less.
David Garcia writes two checks to Macy’s, but they’re deposited in the wrong place. Now it can’t help him fix the problem. How can he fix this problem?
Talk to me. That’s all customers like you want when they call a company. They want someone to talk to them.
Cala Woods is led to believe she won’t have to pay to move her DirecTV service. So why does she have to pay $230 to have her new subscription TV service “installed”?
It was just a matter of time before corporations created the perfect form letter, capable of fooling a veteran consumer advocate. Or you.
After he buys four tickets for the Indy 500 through a coupon site, he learns he may not be sitting with his friends. Can he undo the purchase?
Jessica Beeman paid $779 for her 50-inch TV, a purchase she was pleased with, until one day “it just stopped” working. And then she wasn’t.
