Did FreedomPop just sell me a ‘worthless’ Wi-Fi hotspot?
Data from the Sprint network. FreedomPop advertises that you can get 500 Mb of data per month for “free” on its 4G network.
Problem Solved
Problem Solved is a weekly consumer column that fixes reader problems. From broken laptop computers to faulty kitchen appliances, nothing is off limits for this feature. Each story brings a fresh problem and solution in an engaging and succinct Q&A format.
Hey Uber, where’s my $55?
Latonya Holloway calls Uber for a pickup. But when it doesn’t show up, she’s charged anyway. Is there any hope for a refund?
What to do when Comcast calls to collect
Comcast has sent a collection agency after Theresa Weir. Is it going after the wrong customers?
Ready to throw this Windows 10 ‘upgrade’ out the window
Ross Jones’s Windows 10 upgrade goes wrong and now Microsoft wants him to pay $499 to fix it. Is that right?
When Allegiant’s final word isn’t so final
Allegiant Air is one of the more fee-happy airlines flying in America. So when Dagny McDonald contacted me about a canceled flight
Help! My Bed Bath & Beyond order is missing in action
Ralph Campbell’s online order with Bed Bath & Beyond is missing in action. Why won’t anyone help him?
Mom’s cell phone doesn’t work — why won’t Verizon release her?
Anita Bah’s mother can’t get her cell phone to work. Now she wants to switch to a new wireless carrier. If only it were so easy.
I’m no pirate, so why is Microsoft treating me like one?
Josh Weaver’s activation code for his Microsoft product no longer works. Why can’t he get it reactivated?
A ticking sound on my Silverado – why won’t Chevrolet help?
Ralph Lagergren’s used 2011 Silverado LTZ Z-71 makes a ticking noise on the highway, why won’t Chevrolet fix it?
My new treadmill is off track — why won’t anyone fix it?
Stephen O’Donnell’s new treadmill doesn’t work. But the manufacturer won’t take it back unless he disassembles it, boxes it up.