Problem Solved is a weekly consumer column that fixes reader problems. From broken laptop computers to faulty kitchen appliances, nothing is off limits for this feature. Each story brings a fresh problem and solution in an engaging and succinct Q&A format.
Joanna Morehead’s wireless phone bill has been referred to a collections department. Just one problem: She was never able to really use her phone, which she canceled shortly after receiving it. Does she still have to pay?