Help! My Bed Bath & Beyond order is missing in action
Ralph Campbell’s online order with Bed Bath & Beyond is missing in action. Why won’t anyone help him?
Problem Solved
Problem Solved is a weekly consumer column that fixes reader problems. From broken laptop computers to faulty kitchen appliances, nothing is off limits for this feature. Each story brings a fresh problem and solution in an engaging and succinct Q&A format.
Mom’s cell phone doesn’t work — why won’t Verizon release her?
Anita Bah’s mother can’t get her cell phone to work. Now she wants to switch to a new wireless carrier. If only it were so easy.
I’m no pirate, so why is Microsoft treating me like one?
Josh Weaver’s activation code for his Microsoft product no longer works. Why can’t he get it reactivated?
A ticking sound on my Silverado – why won’t Chevrolet help?
Ralph Lagergren’s used 2011 Silverado LTZ Z-71 makes a ticking noise on the highway, why won’t Chevrolet fix it?
My new treadmill is off track — why won’t anyone fix it?
Stephen O’Donnell’s new treadmill doesn’t work. But the manufacturer won’t take it back unless he disassembles it, boxes it up.
Why won’t Comcast remove my early termination fee?
Lynn Tirums is hit with an early termination fee after Comcast helps her “reduce” her bill. Now it won’t return her calls. What gives?
I’m envious of those other laptop batteries – why won’t HP help me?
Luke Szulczewski’s aging HP laptop has the world’s worst battery. The company will replace it in four to six weeks.
My microwave died – why won’t GE fix it?
When the brand-new microwave in Michael Schulman’s renovated house breaks, GE balks at a replacement — even though it has a known defect.
Help! My Sears dishwasher stopped working
Christopher Spark’s dishwasher breaks — and then it breaks again. Why won’t Sears help him fix it in a reasonable amount of time?