Help, I can’t use my eBay gift card!
After Murtuza Cutleriwala’s PayPal account is frozen, he can’t use his eBay gift card. The reason? They’re linked. Now what?
Problem Solved
Problem Solved is a weekly consumer column that fixes reader problems. From broken laptop computers to faulty kitchen appliances, nothing is off limits for this feature. Each story brings a fresh problem and solution in an engaging and succinct Q&A format.
What to do when American Home Shield won’t protect us
Dawn Pace’s hot water heater is broken and thanks to a dispute between American Home Shield and her plumber, she’s been without hot water for the last week. Can this dispute be settled before a holiday weekend?
Whirlpool won’t fix these cracked shelves on my refrigerator (again)
Despite her own efforts to salvage her Whirlpool refrigerator with duct tape, Paula McGee is at the end of her rope. Will the company do the right thing, even though her unit is out of warranty?
Hey Comcast, where’s my $5,800?
Comcast owes Cathy Coffey $5,800. Why is it taking so long to refund her?
Hey Kmart.com, where’s the refund for the tablet you never delivered?
Joe Kim orders a tablet from Kmart.com, but it never arrives. Now they’re balking at a refund. What gives?
Broken Comcast promises, and now a cancellation fee?
When Jennifer Ferris re-ups with Comcast, the cable company downgrades her account. Is there any way out?
Am I getting ‘scammed’ by Comcast?
Comcast is charging Ruth Molina $1,300 for equipment she already returned. What can she do to call off the collection agency?
This Verizon mistake cost him big time!
Shawn Corridan wants a refund for a decade’s worth of phone service he never used. But is this a legitimate request?
Oops, wrong theater — how about a refund?
Arlene Verge’s theater tickets are for a performance in the wrong city. They’re also nonrefundable. Does she have any chance of getting her money back?
Why is my Windows copy ‘not genuine’?
I contacted Microsoft support twice. They told me I need a product key. I contacted HP, the laptop manufacturer, three times.