Why did CenturyLink cut off my Internet service?
When Will Leeper’s CenturyLink account is abruptly disconnected, he goes searching for answers. Will he ever get back online?
Problem Solved
Problem Solved is a weekly consumer column that fixes reader problems. From broken laptop computers to faulty kitchen appliances, nothing is off limits for this feature. Each story brings a fresh problem and solution in an engaging and succinct Q&A format.
My grocery store rebate is missing in action — can you help me retrieve it?
When Melissa Drozdowski’s MillerCoors grocery rebate never arrives, she considers taking legal action against the company. Can a consumer advocate fix this — or should she file a lawsuit?
Why is Sears playing markdown games with me?
The washing machine Laurie Beane just bought from Sears is suddenly on sale. Why does the company want to return it in order to honor the new price?
Cheated by neimanmarcus.com?
Even though Neiman Marcus promises Julia Lee a $125 gift card, it doesn’t arrive. Now, the retailer says it’s expired. What gives?
There’s no escaping these problems with my Ford
The on-board computer on Shannon Stout’s Ford Escape went on the blink. It’s out of warranty. Is she out of luck?
Oh no, my Audi needs a new engine
Elliott Shanley’s Audi A4 Avant is in the shop again, and this time it needs a new engine. Why can’t the manufacturer help him get a car that works?
Help! My delivery was not on Target
When Kevin Williams’ delivery goes missing, he asks Target for a refund. Is that fair?
Funny cell phone math on my trip to St. Maarten
Karen Daukantas-Jones takes her Verizon phones to St. Maarten. But it doesn’t travel well, and now they’ve charged her an extra $81.
Hit with an early termination fee from AT&T — and then some
Santosh Reddy gets hit with an extra charge after terminating his AT&T account. Can they do that?
Why won’t my Claim Jumper gift certificate work?
Rachel Brekke finds two Claim Jumper gift certificates from 1996. Why won’t they work?