Broken Comcast promises, and now a cancellation fee?
When Jennifer Ferris re-ups with Comcast, the cable company downgrades her account. Is there any way out?
Problem Solved
Problem Solved is a weekly consumer column that fixes reader problems. From broken laptop computers to faulty kitchen appliances, nothing is off limits for this feature. Each story brings a fresh problem and solution in an engaging and succinct Q&A format.
Am I getting ‘scammed’ by Comcast?
Comcast is charging Ruth Molina $1,300 for equipment she already returned. What can she do to call off the collection agency?
This Verizon mistake cost him big time!
Shawn Corridan wants a refund for a decade’s worth of phone service he never used. But is this a legitimate request?
Oops, wrong theater — how about a refund?
Arlene Verge’s theater tickets are for a performance in the wrong city. They’re also nonrefundable. Does she have any chance of getting her money back?
Why is my Windows copy ‘not genuine’?
I contacted Microsoft support twice. They told me I need a product key. I contacted HP, the laptop manufacturer, three times.
Did FreedomPop just sell me a ‘worthless’ Wi-Fi hotspot?
Data from the Sprint network. FreedomPop advertises that you can get 500 Mb of data per month for “free” on its 4G network.
Hey Uber, where’s my $55?
Latonya Holloway calls Uber for a pickup. But when it doesn’t show up, she’s charged anyway. Is there any hope for a refund?
What to do when Comcast calls to collect
Comcast has sent a collection agency after Theresa Weir. Is it going after the wrong customers?
Ready to throw this Windows 10 ‘upgrade’ out the window
Ross Jones’s Windows 10 upgrade goes wrong and now Microsoft wants him to pay $499 to fix it. Is that right?
When Allegiant’s final word isn’t so final
Allegiant Air is one of the more fee-happy airlines flying in America. So when Dagny McDonald contacted me about a canceled flight