Why do companies really care about your happiness? (It’s not a trick question)
Memo to corporate America: Your customers are not walking dollar bills.
Problem Solved is a weekly consumer column that fixes reader problems. From broken laptop computers to faulty kitchen appliances, nothing is off limits for this feature. Each story brings a fresh problem and solution in an engaging and succinct Q&A format.
Memo to corporate America: Your customers are not walking dollar bills.
Bob McIntyre and his wife have just suffered through the worst meal ever at a struggling winery. Can they get their money back?
When Cynthia Barrett’s refrigerator shelves start to crack, she goes looking for answers from Whirlpool. She doesn’t like what she finds. Can this appliance be fixed?
When it comes to email, which industry do you trust the most?
Krishnan Ramanathan is being double-billed for his home security system. Should he just stop paying it?
It’s true, social media fatigue is starting to set in across the Internet.
When Rogers Cable removes two of Ed Kurys’s favorite channels from his cable package, he believes the company is violating his contract. But is it?
Here’s a familiar come-on: If you have an intractable problem with a business, you can “utilize our years of experience fighting fraud” to get a fast refund.
When Ed Probst tries to redeem an 11-year-old gift certificate, the company stonewalls him. How do you get a business to honor a debt from 2001?
They say the devil is in the details. Moyosore Otepola would probably agree.