Problem Solved is a weekly consumer column that fixes reader problems. From broken laptop computers to faulty kitchen appliances, nothing is off limits for this feature. Each story brings a fresh problem and solution in an engaging and succinct Q&A format.
When Melissa Drozdowski’s MillerCoors grocery rebate never arrives, she considers taking legal action against the company. Can a consumer advocate fix this — or should she file a lawsuit?
The washing machine Laurie Beane just bought from Sears is suddenly on sale. Why does the company want to return it in order to honor the new price?
Even though Neiman Marcus promises Julia Lee a $125 gift card, it doesn’t arrive. Now, the retailer says it’s expired. What gives?
The on-board computer on Shannon Stout’s Ford Escape went on the blink. It’s out of warranty. Is she out of luck?
Elliott Shanley’s Audi A4 Avant is in the shop again, and this time it needs a new engine. Why can’t the manufacturer help him get a car that works?
When Kevin Williams’ delivery goes missing, he asks Target for a refund. Is that fair?
Karen Daukantas-Jones takes her Verizon phones to St. Maarten. But it doesn’t travel well, and now they’ve charged her an extra $81.
Santosh Reddy gets hit with an extra charge after terminating his AT&T account. Can they do that?
Rachel Brekke finds two Claim Jumper gift certificates from 1996. Why won’t they work?
DirecTV won’t honor Robert Savage’s contract. Can he cancel without paying an early termination fee?
