When is a gas station not a convenience store?
What’s the difference between a gas station and a convenience store? It may not matter to you, but it does to Marilyn Nenninger. And to me.
Problem Solved
Problem Solved is a weekly consumer column that fixes reader problems. From broken laptop computers to faulty kitchen appliances, nothing is off limits for this feature. Each story brings a fresh problem and solution in an engaging and succinct Q&A format.
Overbilled by CenturyLink — and now a $200 early termination charge?
Who broke the contract — CenturyLink or Terri Trier? That’s the question we have to answer today. At stake: a $200 early termination charge.
Offered a reward but ended up with a monthly “membership” fee
What’s this offer of “Dermallo” from the Delta.com site? Pat Morin wants to know. So will you.
The Sears contractor damaged my wall, but now they won’t pay for repairs
Cynthia Scott’s walls are damaged by a Sears contractor when it removes her refrigerator. Now, neither the contractor nor Sears is willing to repair the damage. Is she stuck with the bill?
Why did CenturyLink cut off my Internet service?
When Will Leeper’s CenturyLink account is abruptly disconnected, he goes searching for answers. Will he ever get back online?
My grocery store rebate is missing in action — can you help me retrieve it?
When Melissa Drozdowski’s MillerCoors grocery rebate never arrives, she considers taking legal action against the company. Can a consumer advocate fix this — or should she file a lawsuit?
Why is Sears playing markdown games with me?
The washing machine Laurie Beane just bought from Sears is suddenly on sale. Why does the company want to return it in order to honor the new price?
Cheated by neimanmarcus.com?
Even though Neiman Marcus promises Julia Lee a $125 gift card, it doesn’t arrive. Now, the retailer says it’s expired. What gives?
There’s no escaping these problems with my Ford
The on-board computer on Shannon Stout’s Ford Escape went on the blink. It’s out of warranty. Is she out of luck?
Oh no, my Audi needs a new engine
Elliott Shanley’s Audi A4 Avant is in the shop again, and this time it needs a new engine. Why can’t the manufacturer help him get a car that works?