I booked the wrong airport for my daughter and I need help!

Sarah McKeown was supposed to fly from Baltimore to Okinawa, Japan, after Christmas, a trip made possible by her mother’s Chase rewards points. But after receiving the tickets, McKeown realized that Chase expected her to do the impossible to make the flight: to get across Tokyo in just 3 ½ hours during rush hour. Read more “I booked the wrong airport for my daughter and I need help!”

Is respect in the travel industry extinct?

When it comes to respect, sometimes little things make a big difference for travelers. For Don Brauninger, it’s travel industry employees who replace the words “you’re welcome” with “no problem”.

Brauninger, a manager for an emergency services company in Haymarket, Virginia, has heard it from airline agents, hotel clerks and car rental employees.

“No problem” – as if his patronage and his presence might be a hardship. Read more “Is respect in the travel industry extinct?”

Surprise! You’re on the Do Not Sail list. Now what?

Norwegian Cruise Line just informed Christie Cook that she has been added to its Do Not Sail list. In other words, she’s banned from cruising with NCL and its affiliated lines — forever. And she says the company will not tell her why. However, the details of her case provide strong clues for her banishment. Read more “Surprise! You’re on the Do Not Sail list. Now what?”