Do travelers deserve bad customer service?
If you’re stuck in an uncomfortable airline seat or have to pay an exorbitant resort fee for a hotel stay, you don’t have to look too far for the reason. Just look in the mirror.
On Travel
On Travel is a weekly consumer travel column that offers information and advice for people planning a business or leisure trip. The feature started in USA Today in 2013 and is now nationally syndicated.
Here’s how to stop hackers from stealing your vacation
Hackers are trying to steal your vacation. They’re coming after your personal data, your credit card information and your loyalty points.
Worst of all, they might already have them.
Passengers are tuning out preflight safety announcements. They may regret it.
Admit it, you don’t pay attention to those preflight safety announcements anymore. The whole, “Now, we request your full attention as the flight attendants demonstrate the safety features of this aircraft,” goes in one ear and out the other.
The mystery of bait-and-switch airfares has been solved
John Angarano isn’t just tired of bait-and-switch airfares. He’s also skeptical about the excuses airlines and online booking sites give for displaying an initial low price then switching it out later with a higher fare.
Here’s who you should tip when you travel
It’s time to disrupt the tipping economy. The travel industry is a great place to start.
There’s a window in my shower — and other hotel room design flaws
When Marc Burdiss stepped into the shower at the Rio All-Suite Hotel & Casino in Las Vegas, he was shocked by the clear view of the bedroom through a glass window.
What to do when your travel insurance doesn’t work
Travel insurance doesn’t always work. There, I said it.
These are the most outrageous travel fees
The travel industry seems to always have its hand out — sometimes literally.
Why travel insurance can save the day
When Katie Kubitskey made plans to attend a friend’s destination wedding in Izmir, Turkey, last summer, she never imagined she’d need travel insurance.
Your consumer rights are disappearing. Here’s how to protect yourself now.
Don’t look now, but your consumer rights are vanishing.