Help! I’m being limited to 15 booze drinks per day on my cruise

Should cruise lines sell unlimited alcoholic beverages packages? This consumer thinks so. Michelle Couch-Friedman,

If you buy an unlimited alcoholic beverage package from your cruise line, can it change the terms later? That’s what Joan Barrett wants to know.

Barrett says that she was enticed to book a Princess cruise by the lure of an unlimited alcoholic beverage package. But later, Princess Cruises changed the terms to “just” 15 cocktails per day. And those changes are unacceptable to Barrett.

Elliott Advocacy is underwritten by An independent provider of low cost CDW/LDW insurance for use with rental cars. Up to $100,000 cover with no deductible. Policies available on a per day, per trip or per year basis. Also works with overseas rentals. Try  Insuremyrentalcar.comnow.

Should anyone on a cruise ship be under the influence of 15 or more alcoholic drinks per day? Probably not. But Barrett says that Princess Cruises should give her what it offered. She was promised unlimited alcoholic beverages on their cruise and that’s what she and her traveling companions are demanding.

The Princess Cruises unlimited alcoholic beverages package

“One year after paying for an unlimited alcoholic beverages package, we found out that Princess has changed its policy and has limited alcoholic beverages to 15 per day!” Barrett lamented. “I have always thought Princess Cruise Line to be a reputable company and didn’t think we’d have to worry that they would alter the promotion one year later.”

After Barrett discovered this change in the promotion, she began a robust crusade to force Princess to uphold its promise of unlimited alcoholic beverages.

Using the Princess company contacts listed on our site, Barrett pleaded her case to a variety of executives:

Myself and four friends decided to book this cruise based on the Sip ‘n Sail Promotion. Upon receiving our booking confirmation, I noticed it says all-inclusive beverage package but it doesn’t state unlimited. I called my travel agent to clarify. She told me that Princess Cruises changed their policy and now there is a daily alcohol limit.

As this issue has been very upsetting to me and my friends I am reaching out to you to get a positive resolution to our problem. I am anxious to have this resolved as soon as possible so I may then concentrate on booking excursions and be able to look forward to an exciting trip of a lifetime. I would like Princess Cruise Line to do the right thing and honor the unlimited terms as advertised

Princess Responds: No unlimited alcoholic beverages package on this cruise

The answer? No. The daily 15-alcoholic beverages limit is firm — there is no unlimited alcoholic beverages package.

Barrett then threatened to never use Princess Cruises again. (You can probably guess how that turned out.)

“I told [the executive] that I would never take another Princess cruise and would advise all of my friends and family not to do so either,” Barrett recalled. “That executive just said that was my choice. But Princess would not be honoring the unlimited alcoholic beverages portion of this promotion for our cruise.”

Reaching the top Princess executives, Barrett says she found nobody sympathetic to her plight. And that is when she turned to Elliott Advocacy hoping that we could reach out to Princess on her behalf.

“It is that unlimited alcoholic beverages promotion that made our decision to go on a Princess Cruise rather than another cruise line,” she complained to our advocates. “I am requesting your help in getting this promotion for us.”

Although we love to reach successful resolutions for the consumers who contact us, this case had our advocacy team a bit astonished.

Does anyone really need more than fifteen adult beverages per day?

Fifteen adult beverages per day is a tremendous amount of alcohol for one person. And, depending on the rate at which those drinks are ingested, a person could easily end up in a state of alcohol poisoning.

I found it hard to imagine how anyone would object to such a copious daily limit.

And with the frequency of news reports of drunken passengers behaving badly on cruise ships, injuring themselves and others and even falling (or jumping) off the ship altogether, it’s easy to see why Princess would put a cap on the cocktails in this package.

But putting all that aside, we did take a look at the Sip ‘n Sail package as listed on the Princess website.

While it does indicate that the package is “all-inclusive,” it doesn’t say “unlimited.”

Elliott Advocacy can’t advocate for your unlimited alcoholic beverages package

Unfortunately,  in the fine print of this promotion, it says “A daily alcoholic drink limit will apply.”

That limit is not specifically defined. But when Barrett asked, she found that on her cruise it would be 15 drinks per day.

Ultimately, Barrett believes that the unlimited alcoholic beverages package was changed after she and her friends signed up for the promotion. But for Barrett, it doesn’t matter. The terms and conditions of the beverage packages highlight that: “Princess Cruises may modify, amend or update the terms and conditions at any time with or without notice to guests.”

In the end, we couldn’t get on board with asking Princess to make sure that Barrett and her companions can drink beyond 15 alcoholic drinks per day during their upcoming cruise. But we hope that this group can still enjoy their “trip of a lifetime” even within these confines.


122 thoughts on “Help! I’m being limited to 15 booze drinks per day on my cruise

  1. This may be a candidate for the most ridiculous thing I have read about on your site. This woman needs a 12 step program, not a cruise.

    1. well take out alcohol and replace it with coke does that change your mind what about when the glass is 75% ice and it’s $2+tip each with out a plan?

      1. It is my understanding that their Soda package is unlimited soda.


      2. Yeah, but Joe, she’s complaining about not being able to have OVER 15 drinks a day. So that the coke and/or ice/tips, etc., would still not kick in until she’d had her first fifteen of the day….

    2. aren’t counselors or priests- just because they disagree with this woman’s planned behavior on moral grounds doesn’t excuse their behavior in not helping her- she paid for “unlimited x”, and she’s now receiving “a lot of x, but with a limit.”

      1. Hi Justanotherguy,

        I’m not surprised that Michelle didn’t want to advocate for unlimited drinks. If you look at her bio she is a Licensed Clinical Social Worker. So trying to help someone who isn’t happy with “only” 15 cocktails on a ship isn’t something she would want to do.

        Also there is a safety aspect to this – in the open sea drinking over 15 drinks might not be a good idea!

        1. I think I said this elsewhere, but I’m totally fine with the cruise line’s decision to limit people to 15 drinks a day- that being said, she paid for unlimited, the company made a unilateral decision not to give her unlimited, she’s entitled to some sort of compensation.

      2. The promotion never said unlimited (except for the soda portion), it said “all-inclusive” and “A daily alcoholic drink limit will apply.”

      3. Where in her purchase/contract/package she purchased does it state that she is entitled to “unlimited x”? Or is that just an assumption because she said, “One year after paying for our two-week cruise, we found out that Princess has changed its policy and has limited alcoholic beverages to 15 per day!” Has she proven that was changed? I see nothing in the story that shows that.

      4. Understand your perspective. However, also has limited resources. This is not exactly the most deserving case. Maybe she should fight it when she has had 15 drinks and can prove she doesn’t have alcohol poisoning.

        1. This case is as deserving as any other case where a customer is promised one thing, and given something less. Should they try to get her 23 drinks in a day? Probably not. Is she entitled to some compensation for the cruise line reducing the value (even if hypothetical) of her package? Absolutely.

          1. if that is the case, then bring us receipts for the drinks over 15 in one day…let’s see if it is even a real problem or not

          2. It doesn’t matter whether she ends up paying for drinks over and above the $15- she purchased something with a specific value, and they replaced it with something of lesser value. They owe her compensation.

  2. If she and fellow travelers go on excursions during the day, they will be ingesting those 15 drinks, for the most part, in the evening time–between say 5 p.m. and 2 a.m. or whatever. That’s a ridiculous amount of alcohol; who could possibly be offended at that?

  3. I’ve been to all day parties (12-12) where I’ve seen people drink a lot, perhaps even as much as 15 drinks. But that’s just one day. I can’t imagine doing that for an entire 2 weeks.

      1. LOL, I grew up in Minnesota, and was just thinking the same thing! Alcohol is the midwest’s national sport. My brothers wouldn’t have much of an issue with 15 drinks a day … they’d probably not last more than a few days tho.

    1. one of the ways the cruise lines make out on this package is that most people may only have 1-2 days of heavy drinking on a cruise. Sure, on a sea day you may consume a dozen drinks, but on a day at sea you may only have 3 and theyre coming out ahead.

  4. comcast used to have unlimited data and then they added an hidden cap it took a lot of push to get them to list the cap number + stop selling it as unlimited.

    1. I remember that. Boy did that sound obnoxious… fortunately I used Verizon for my Internet that theoretically had much greater bandwidth capacity so it was never an issue with them.

  5. I guess I’ll provide the dissenting opinion in the comments today. Putting aside the obvious issues associated with ingesting 15 boozy drinks a day, I am annoyed that so many companies use the word “unlimited” to advertise but the service is rarely ever unlimited. If Princess no longer wanted to offer unlimited beverages, they should have informed the LW and offered a refund for the package cost.

    While everyone where agrees that 15 drinks a day may as well be unlimited, the takeaway for me is that Princess advertised one thing and delivered another. What about when further changes are instituted? What if the limit drops to 10 drinks, how about 5 drinks? Should the consumer just shrug and think “Oh well, line 23, subsection 2, part A of my contract did state that Princess could make any changes to the package…”

    1. I would agree, but there’s no evidence that the promotion said “unlimited.” I think it would be highly unlikely if a company touted an alcohol package as “unlimited alcohol,” even if they didn’t impose a drink limit.

        1. Great, thanks for the link

          Edit: It says “One of the biggest changes is that Princess Cruises will now limit the number of alcoholic drinks to 15 per day, sharing will not be allowed. ”

          Does that imply that sharing was allowed before? That could be construed as a big change.

          1. no sharing was allowed – but thy are NOW really imposing the restriction that everyone in the cabin take the package, as it DID happen in the past

          2. As Lindabator said it was never allowed but there were too many people who surreptitiously got around it.

      1. It actually did not have a limit- I found the old terms. The renamed the package in Sept. of 2017 to Premier package, raised the price an added the limit.

        I don’t think they are wrong doing that – I think it’s responsible and I believe the reason is because people were sharing with others who did not buy the package- more so than trying to be responsible about drinking.

        So she really is right regardless of whether 15 drinks a day is reckless or not.

        1. It may not have had a limit…. but I bet there was a clause about “refusing to serve if the customer appeared intoxicated or impaired.” Even if there was unlimited alcohol, morally and ethically, one should not be served if they are plastered, regardless of whether they were entitled to unlimited alcohol

          1. Yes there is and the package can be revoked on the cruise as well :

            Shipboard management reserves the right to add additional restrictions, revoke or cancel the Premier Beverage Package at any point during a guest’s voyage for any reason with or without a
            prorated refund. Additional actions may be taken if guests:

            Become intoxicated 

            Provide beverages to the other guests or do not comply
            with the terms, conditions and limitations of the package

            Exhibit behavior that is inappropriate, a safety risk
            to themselves or others, or become offensive or disruptive to the other
            cruise guests or staff

            Exceed or attempt to circumvent the daily limits and
            service limitations outlined 

            Princess Cruises may modify, amend
            or update the terms and conditions of our beverage packages at any time with
            our without notice to guests. The terms and conditions as published on
   on the date of sailing will apply.

          2. I was wondering whether cruise lines are subject to any dram shop laws (where an alcohol provider can be sued for serving alcohol to an obviously intoxicated person who then injuries themself or another)

        2. I don’t have a problem with the cruise lines instituting a limit on the bev package- but I do think that the people who bought the unlimited package and are not receiving it are due some sort of compensation.

          1. I think you’re deliberately misunderstanding me- she paid for the “unlimited drink package”, she is instead receiving the “lots of drinks package,” and in addition to keeping the lesser package, she is entitled to something extra, whether it’s a cash refund, shipboard credit, or other cruise freebies, because she is not receiving what she paid for.

          2. I agree. When I initially read the story my first reaction was “oh well, it is what it is” but when I pulled the old package, she was right. Normally a cruise line makes changes to things, like increasing gratuities or things like that, they grandfather in those who booked before. They should have done this.

            When you book your cabin and the price goes up after you book, thru don’t go after you for more money- imo this is no different.

            If it were me, I’d speak with my pocketbook and cancel my trip and go wth a company that has no limits on principle.

            I wonder how a lawyer would look at a change like this.

          3. Some lawyers would say, did you read where it said, “Princess Cruises may modify, amend or update the terms and conditions of our beverage packages at any time with our without notice to guests.” What the cruise line did might not be nice, might not be fair, might be bad customer relations, but it is within their rights. The passenger’s solution is as you say, cancel.

          4. I’m sorry, but leaving away the discussion about whether 15 drinks per day is too much or not: I refuse to accept that any company can legally sell something under the terms “The company may modify, amend or update the terms and conditions without notice” and then freely change it to whatever they want!

            So you buy and pay a car, the company changes it for a bike and that would be ok?

            For me this is clearly and abusive clause on a contract. You cannot sell something and then give something worse for the same price without any reason.

          5. I get that you “refuse to accept” this “abusive clause.” It may not be right, but I bet it’s legal. If you sign a contract that says it can be changed without notice, and then it is actually changed, what is your argument?

          6. The fact that you can write whatever you want in a contract, doesn’t mean that it is legal. You can have a look at the concept of “Illegal agreement”.

            The fact that big companies are used to write whatever they want in their contracts, knowing that most of people are unable to dispute them, doesn’t mean that what they do is legal.

            For example, the very first result I have found in Google: “Rodman v. Safeway, Inc.”:

            “The xxx agreement did not give xxx the power to bind its customers to unknown future contract terms, because consumers cannot assent to terms that do not yet exist. A user confronting a contract in which she purports to agree to terms in whatever form they may appear in the future cannot know to what she is are agreeing.”

      2. It actually DID say it was unlimited – see my post below, I copied what was included in the All Inclusive Package, vs what they changed it to, a Premier package.


  6. Unless you are planning to try to share your drink
    package with someone else who didn’t purchase it- there should be no reason to be upset at a limit.

    And this is why some lines are putting limits on packages. Because people abused it by giving their drinks to others who didn’t buy.

      1. And this is why the cruise lines are starting to restrict. There are other lines that don’t restrict the number of drinks per day. if it is that important, they can cancel and rebook on another line.

  7. It is a ridiculous amount of alcohol but other cruise lines seem to be okay with unlimited. Norwegian Cruise Lines has the ultimate beverage package which is unlimited. I just took an NCL cruise in September with a group of 30 all with the ultimate beverage package and there were no problems.

    1. Just curious, how many drinks per day was each person in your group getting with the unlimited package? Did any of them go over 15 per day?

      1. I do think a couple of the men probably went over maybe once or twice on the days at sea. If you start drinking beer at 10:00am out in the sun and then continue on with wine at dinner and then dancing in the disco until 1-2:00am with a shot thrown in here and there it can be done. I even did a couple of shots of Patron on those days!

    2. OP can solve her problems by voting with her wallet next time and booking a cruise on one of those other cruise lines then. Lesson learned.

      1. And then she pays for EACH drink, rather than a package — and still keep in mind they CAN and WILL cut you off if need be

    3. actually, most, even Carnival limit the number of drinks per day, but they allow more than 2 per visit, which NCL does limit you to

  8. It’s a Sip N’ Sail, not a Guzzle N’ Go. As with my other commenters, I have no sympathy for this complaint. If I were on a cruise with this person, I would not want to be anywhere near someone so pickled that they can go 16+ drinks and still be upright in public: their attitude is most likely not going to be conducive to others enjoying their time on the ship.

    I will admit, however, that this is a highly charged response. If the OP had been promised unlimited massages, or unlimited oyster bar visits, or unlimited high speed wi-fi, or some other benefit that wasn’t vice-related, then I think more people would be sympathetic to the one-sided after-purchase contract change made by the company. I don’t necessarily condone pushing most unlimited access benefits past reasonable amounts, but if I was promised something unlimited I would be upset by the change, too.

  9. I am curious as to how these friends are booked. I would guess 3 in one room and 2 in another. (I would not think 5 would fit in one Princess stateroom unless it is a large suite) The only way I see the limit being a big issue is if they were all booked in one suite as only 2 per room can get the included Sip and Sail package. Wonder how much sharing they planned to do.

  10. You do a great job of being a Consumer Advocate, Chris; but when I read a request for help like this, I worry that it might be “The Straw that breaks Chris’s Back”, and you might look for an easier job. I’ve observed the folks who have the Unlimited Drinks option at close range. They’re sitting at the bar when I check in, and they’re sitting at the bar when it closes on the last night of the cruise. Many of them are exhibiting bad behavior and making people who drink in moderation, or don’t drink at all, uncomfortable. It might be that Ms. Barrett has a case, but if one needs more than 15 drinks per day, that person has a serious problem.

    1. I love all the people on here judging this woman’s morals- who cares if you don’t agree with her course of action, or find people like her annoying. She paid for “unlimited x”, and she’s now receiving “a lot of x, but with a limit.” Maybe won’t/can’t advocate for her to actually receive 23 drinks a day, but she is due some compensation for the major change in the package she purchased.

      1. And what is the “major” difference between what a reasonable person would expect to drink in a day and 15 drinks a day?
        Although in general, I oppose changes in contracts, in this case, I think the recommended number of drinks if you check with a doctor is either two or three drinks a day. Five times the maximum is quite ample.

        The way that a reasonable person might look at it is this:
        Did they change the situation from where she was getting “free” or “included” drinks to a situation where she now has to pay extra for them? For most people that answer would be no, and for those who it is not “no”, it should be “no”.

        Now if they had said it included three meals a day and changed it to two, or they had swimming pool access and changed it to pay extra, I would understand the need to advocate. But this drinks issue? No. It “should not” have changed anything for her.

        1. Sorry Bill, but I think your analysis is off: whether this woman should or even could drink 15+ drinks per day is irrelevant- she paid for the right to do so, that right was taken away and replaced with something lesser, so she’s entitled to compensation.

  11. There are two obvious reasons Princess does this (and they both make total sense): they don’t want drunken people running around the ship, and they don’t want only one person booking the unlimited drink package and sharing it with others. I went on a cruise last year and noticed people who did book the package, and they had drinks in their hands from 10AM on…but even then, 15 drinks/day is more than generous. (By the way, usually the unlimited drinks package includes soft drinks–I’m sure they don’t limit those)

    1. Most cruise lines require that if one person in a cabin purchases an unlimited drink package, then all other adults in the same cabin must also purchase the same package. This policy cuts down on drink sharing.

      1. This is exactly why the policy was changed. I know people that did this. I spoke with one today and she said “Now I can’t do it anymore”. Her husband didn’t drink so she would buy the package (on another cruise line) and share her package with him. Now the other line makes everyone int he cabin buy the package so she can’t do it anymore.

  12. The only issue I have with the cruise line is the tag, ““Princess Cruises may modify, amend or update the terms and conditions at any time with or without notice to guests.”

    Changing the terms on a contract without notification leaves a lot of angry customers. In this case, not notifying the customers may leave a LOT of angry alcoholics who had not been warned prior, after drink #15 has been consumed.

  13. While the law on the open seas is a bit murky, a bar in the US that get a patron that thoroughly intoxicated would themselves often be liable if something terrible were to happen, like, for instance, the patron suffering from alcohol poisoning, or in some cases, if the patron were to go out driving and kill somebody. (Obviously the latter does not apply here.) What would happen if a schnockered member of this group were to fall overboard?

    So, while the old package may not have advertised a “hard” limit, the on-board staff would almost certainly impose a “soft” one if the passenger were too drunk to stand. I don’t see this as anything but codifying the upper bounds for that limit. (And it removes some of the responsibility of the crew member to evaluate a passenger’s condition; figuring that if they’ve had 15 drinks, a judgement call really isn’t required.)

    I suspect what’s really happening is not that they planned to get THAT drunk; rather they were planning on sharing the drinks amongst themselves or any friends they happened to make on-board.

  14. I would imagine the cruise limits the beverages more so that a passenger can’t be sharing their “unlimited” beverages with those guests who are on the cruise without that same package. I can just see this person standing at the bar and ordering 10 drinks and handing out nine of them to newly acquired friends.

    1. They probably require you to have a specific color cup or something. I’ve seen that sort of control measure at bars where they had “all you can drink” specials.

    2. Some lines limit you to the number you can order in a hour. They are getting wise about all these people sharing the drink packages and trying to stop it.

  15. Oh sweet Jesus. I love my booze as much as the next guy but if you’re drinking 15 drinks a day, you don’t need a cruise, you need help.

  16. I think every bar has (or should have) the right to refuse service to anyone displaying known symptoms of being drunk – whether on land or at sea. However that determination should be one centered on guest safety and not economics. You should NOT get cut off when you become unprofitable, you should be cut off when you’re drunk.

    1. If you think 5 drinks a day is about the money — you haven’t got a clue. These booze hounds are out of control on these cruises, and the other guests are complaining – and the safety issues are a big consideration for the staff as well

  17. This is hilarious. She can’t survive on ONLY 15 drinks per day? Oh Lord. Time to consider going to an AA meeting if that’s the case. Plus, while unlimited drinking is great, wouldn’t she like to spend a little time doing other things, this being a cruise? Just sitting in a lounge chair all day and whacking down one drink after another is something you could do for a lot less at a fancy hotel pool.

    Perhaps my tolerance level isn’t what it used to be, but I start getting a headache after my third in a row and need time for the alcohol to wear off. I guess booze cruises and “all you can drink” specials just aren’t my thing.

  18. “In the fine print of this promotion it says “A daily alcoholic drink limit will apply.””

    To be fair, that fine print may be there today, but per the Wayback archive, it wasn’t there in the past:

    However, I would think that some limit is still justifiable purely for safety and liability reasons. If they served a passenger potentially lethal quantities of alcohol, we could be reading about a much more serious and tragic complaint.

  19. I totally get all the posters (and Michelle) saying 15 drinks in a day is too many, and I get the legitimate safety reasons to institute a hard limit… but that’s not what they sold her. They sold her an unlimited drink package, and now they’re taking it away. and yeah, I get the fine print about modifying the terms and conditions, but this goes beyond a simple modification. This is the equivalent of saying, well, we lost our liquor license, so we’re offering unlimited seafood instead of unlimited booze- that’s nice, but it’s not what I paid for.

    Bottom line- they materially altered the terms of the purchase- if they still don’t want to allow OP and her boozy friends unlimited drinks, they’re due some other, mutually agreed on, compensation.

    1. and shame on Michelle and for refusing to help this woman just because they don’t agree with her morals…

      “Drinking to excess isn’t wise or healthy and we can’t support that endeavor”

      You’re consumer advocates, not priests or counselors.

      1. but advocating for alcoholism and bad behavior (not to mention safety issues) is NOT their job either – so if you want someone to feel sorry you cannot be obliterated your entire cruise, I think you will be hard-pressed to find anyone who would advocate for them

        1. “if you want someone to feel sorry you cannot be obliterated your entire cruise”


          I want someone to advocate for a woman that purchased a product, and is receiving something less, with no compensation.

          Just because you object to her morality or life choices, doesn’t mean she isn’t getting screwed over.

    2. Because this case involves alcohol, it obviously induces many of the commentators here to see things differently I guess. If this case were about OP booking a rental car with unlimited mileage and then being told that she was being limited to 1500 miles/day, no one would bat an eye. There would be no question that OP deserved compensation for the switch regardless of the fact that driving more than 1500 miles/day is about as dangerous as drinking 15 cocktails.

        1. I also agree with you. I am not a heavy drinker, and I can’t conceive of drinking half of the limit, especially every single day for two weeks. Egad. But if the package was sold for unlimited anything, it is a material change and anyone who purchased it prior to a limit being imposed should be grandfathered in. If their concern is drink-sharing, there are ways to control for that – perhaps everyone with the package gets a wristband that isn’t easily taken off. If their concern is passengers gone wild, they already reserved the right to cut people off if they were intoxicated. I’m in the camp that if you sell me an unlimited package and then put a limit on it, it’s a breach of contract. The negative reactions do seem to be a value judgment on the alcohol aspect of the case.

  20. Different drinks have different alcohol contents. Beer, for example, has less alcohol per serving than vodka.

    Please are different. Someone who weights 300+ pounds can drink a lot more than someone who weights 98 pounds, without getting intoxicated.

    In California, you need a BAC of 0.08 to be considered drunk. A beer, one hour after drinking, by a 200 pound man, gives you a BAC of 0.003. ( While I wouldn’t recommend it, someone could have 2 drinks/hour over a 10 hour period and not be legally drunk.

  21. considering she probably got the package as a freebie (they WERE running it for a long time) – she probably is not OUT a dime. And when it comes to alcohol and safety issues onboard, I see no problem with them limiting a MAJOR issue they’ve been facing

    1. Even if she got it as a “freebie,” (which you have no basis for other than wild speculation) it was part of the inducement for her and her friends to buy the package. It was promised to her, and she’s not receiving it. Isn’t this what consumer advocates do?

      1. The terms in Princess’es contract specifically state if they had the unlimited before it has been converted to the Premier. The advocates can’t do a thing about that to change Princesses mind. I happen to agree with you – I think those that booked before the change should have been grandfathered in – but the cruise line has covered themselves with their terms – which specifically say can change at any time and said the same thing with Ultimate package.

        1. I’m not buying the validity of the “we can change the terms and conditions at will bc of this nifty little clause argument-” that clause, in an adhesion contract, gives them wiggle room to move around the liquor brands or push specific signature drinks in and out of the package- not to change it completely.

          The cruise line seems to be pretty clear on not giving in on the number of drinks, ostensibly for hard to argue with safety reasons, but these passengers are still due some compensation for the drastic change in the package they already purchased.

    2. Maybe, don’t know, but – “unlimited” is “unlimited”!

      Read the above again. Drinking & drunks arn’t my thing. Think it’s stupid.

      Again: “unlimited”!

      1. It was NEVER called the Unlimited Package. It was called the All Inclusive Package and did not have a limit on the number of drinks.

        1. I always wonder why some people will pick a fight over the “meaning” of what “is”, “is”!.

          Come on, give me a break. “No limit on drinks”, “unlimited” drinks.

          Think someone needs one of those “drinks”.

  22. “Hi, my name is [insert name], and I’m an alcoholic…”

    I think the larger reason the cruise lines have placed limits is to curtail abuse by those who may order drinks for friends who did not purchase a drink package. Makes me think this could be the case here, as well. Why else would someone get upset over a 15 drink limit? Thank them for doing your waistline (and your liver) a favor!

  23. This is from the terms – yes they can refuse service – and please note that the first paragraph specifically states if they had the old package, it is being concerted. So Michelle actually has nothing to advocate for – they state it that everyone we being converted. The answer would be no if she did go to Princess. As good as these advocates are, they can’t get a successful close to every case:

    Guests that pre-purchased the All-Inclusive Beverage Package prior to
    September 21, 2017 or that took advantage of the 2017 Sip + Sail
    promotion will have terms and conditions of the Premier Beverage Package

    Exclusions and Limitations:
    Please note that
    there are some exclusions from the Premier Beverage Package: Bottled
    spirits or bottled wine or any items offered in retail venues or shops
    on board. Beverages offered via self-service or vending machines.
    Souvenir glassware is excluded but is available for the additional
    charge of the glass only. 

    The Premier Beverage Package cannot be
    combined with other programs, promotions, onboard specials, or events,
    such as: group or charter events, room service items, minibar items,
    special or private events such as cocktail parties, wedding receptions
    or similar functions, wine tastings, chefs tables, buckets of beer, buy
    one get one type offers, specialty dining cover charges, food items for
    sale such as ice-cream etc. 

    Pricing is subject to change without
    notice, and for vessels designated in a foreign currency packages
    purchased in advance may vary from onboard pricing due to timing and
    currency fluctuations. Guests will NOT incur additional charges, nor be
    issued any credits or refunds for such currency variances.

    Not all exclusions or limitations can be foreseen or published here and may exist or be implemented without notice.

    management reserves the right to add additional restrictions, revoke or
    cancel the Premier Beverage Package at any point during a guest’s
    voyage for any reason with or without a prorated refund. Additional
    actions may be taken if guests:

    Become intoxicated 

    Provide beverages to the other guests or do not comply with the terms, conditions and limitations of the package

    behavior that is inappropriate, a safety risk to themselves or others,
    or become offensive or disruptive to the other cruise guests or staff

    Exceed or attempt to circumvent the daily limits and service limitations outlined 

    Cruises may modify, amend or update the terms and conditions of our
    beverage packages at any time with our without notice to guests. The
    terms and conditions as published on on the date of sailing
    will apply.

  24. Michelle checked the Sip and Sail promotion and said it stated “all inclusive” alcoholic beverages, not “unlimited”. All inclusive means beer, wine, spirits, cocktails etc. etc. No limits on WHAT you can order, simply on how many you can order. If the traveler is so addicted that she needs more than 15 drinks a day to enjoy her “trip of a lifetime” and if what she thought was unlimited booze is why she booked Princess, there is much more to this story than meets the eye.

    1. Elsewhere in the comments, posters have included links to cruise boards that suggest that it really was unlimited before it was capped at 15 drinks.

  25. There are many adjectives, that would sufficiently describe this cry for advocacy as unbelievable. But in today’s world, is it really surprising? OK, so I am going on a cruise next week and I have the “beverage package”. Can I possibly drink 15 in one day? Maybe, but then I’d probably be down in the Medical Center. I always enjoy having the “free” package; well, it isn’t exactly free, as many cruise lines “add” a 15% gratuity, to the overall value of the package, if it were bought separately.

    Like most agents, I am familiar with the various promotions; however, I DO read the small print. For example, I’m going on a cruise where 3 of the 5 port calls were changed, due to hurricane Maria; am I entitled to cancel or ask for compensation? The answer is NO; it’s in the contract that people sign and never read.

    Whether you like it or not, the cruise lines and many other hospitality industries can and do make changes; to lock themselves into a great unknown, could be disastrous and financially dangerous.

    If the OP is so concerned about 15+ drinks, then I would strongly recommend that she stay home and attach herself to her nearest watering hole. Let’s just see how many drinks she really would be served! The liability of bartenders (in many states) serving the OP in excess, would place that bartender in legal jeopardy. Further, she’d most likely be flat on her face, checking out the floor for gold dust.

    People who buy a drink package and provide any drinks to someone who has not contracted the same, is subject to cruise line policy to disembark them on the next stop and/or immediately void their package. Drunks in town are one thing; you can get away from them. Drunks on ships are dangerous to the safety and well being of other passengers. The cruise line has a responsibility to all passengers and they have the right to remove anyone, who willfully violates policy and unsafe behavior.

    We all have opinions on this case and it’s clear, that common ground is elusive. In closing, I think there is much more to this story/OP, than the information provided to Elliott. Why would anyone want to go on a cruise, only to get drunk and stupid? If that’s your goal, then try Carnival during Spring Break!

  26. Without question, this is the most astonishing case I’ve ever encountered on EdotO. Way beyond the engineer who wanted to take a 42″ flat-screen TV on board as a carryon. The woman is obviously mentally ill. She should just quietly disappear into the sunset. I grew up in a hard-drinking state and love my champagne, but 15 glasses a day would be waaaaay beyond my limits. I especially liked her reference to ‘booking excursions’. How exactly would she manage to show up for said excursions? Then we’d have another post about refunds for being a no-show at 830am. I’ve said it before … thank the good fairy that I’ve never had to work with the public. I have tremendous respect for people who do.

  27. I agre with the woman. This is simply another instance of a company offering a deal then upon having people take full advantage of it they depend on the fine print to abrogate the deal. I’m not advocating for people to drink to excess but Princess should have either adhered to the terms or offered her compensation. Others have said correctly: “But what if it were unlimited massages, or an unlimited oyster bar.” I’ve been on the receiving end of a rescinded unlimited offer more than once.

  28. Why didn’t any of you advocate for Princess to give her all her money back and cancel her reservation? That way, nobody is harmed,and nobody is out anything.

  29. David- if you read through the comments you would see that the policy, when she booked it, said unlimited. It now says all-inclusive, with a 15 drink limit. She is not getting what she paid for…

  30. At worst they should have given her her money back, and let her purchase her own drinks (though, they did bait and switch her, regardless of how much alcohol that is).

  31. With 112 previous comments there isn’t much to say-but I would like to add my agreement with most of the comments. If one person drinks 15 alcoholic a day they have a serious alcoholic problem. I agree, I suspect she was going to claim the drinks and sneak them to her friends. If she was unhappy with the new policy why didn’t she Just ask for her money back? I believe Princess would have accommodated her.

  32. Good for the Princess cruises they want to set limits to protect their drinking and non-drinking guests. They have every right to do this and we can all hope that they will also cut those off drunk long before the 15 drink limit is reached. Seems the line is doing the right thing no matter who or how much notice is made. Not sure why anyone would even take up Joan claim for her I am sure you have many real problems to deal with.

  33. This passenger is a walking liability issue waiting to happen. However, like landlocked bars, Princess does have a duty to set limits on a passenger’s alcohol consumption.

  34. The woman is correct – at one time the package was unlimited. It isn’t fair they changed it and didn’t grandfather in those that booked before the package was changed. They also have limited the package to drinks that cost less than $12.

    I don’t disagree that I cannot see how someone can drink 15 drinks a day, but the principal she is fighting – that it was unlimited when she booked her cruise – imo is correct.

  35. I took a Princess cruise last month with 3 friends that was a Sip ‘N Sail. None of us are drinkers so I asked our Travel Agent if he could get us something else and he got us $200 p/p shipboard credit, which covered all of our shore excursions. Never hurts to ask. Regarding the limit, I can’s imagine anyone consuming 15 drinks per day, BUT. If that was the promotion, they should honor it

  36. All bartenders have the right to cut you off if you’re inappropriately drunk – regardless of if thats after 4 drinks, 15 drinks or 30 drinks.

    Yes, 15 drinks is a lot but some people can hold their liquor better than others. And if you consider a full day of drinking I dont think 15 days is thaaat outrageous.

    If i’m on a cruise is it that unreasonable to assume:
    2 bloody marys at breakfast
    4-5 beers/frozen drinks over the course of the day while laying out by the pool
    1-2 cocktails before dinner
    2-3 glasses of wine at dinner.
    5-6 beers at the bar/club/casino after dinner (dinner ends at 8 and you go to bed at 2 – thats a drink per hour)

    Certainly 15 drinks btw the hours of 9pm and midnight is a little scary, but if you’re counting 15 drinks btw 9am and 2am, I dont think you’re ever getting that wasted.

    But again, if you’re too drunk at a bar (land or sea based) you should be cut off.

  37. This is an old post. We all discovered that there was small print that somebody in the comments found. This was not a total blindside.

  38. Seriously, if you feel deprived because you need more than 15 alcohol drinks in a 24 hour period, you really need help. If you’ve had that need for a long time, you should have your Family MD schedule tests on your liver and kidneys. Also, if you smoke, have them check on your lungs too.

  39. Every time I forget that the world is full of nut cases, I’ll remember this story. I am dying of curiosity to know the REASON that 15 drinks/day was a problem. All I can think of is that this group had more friends who were hiding under the beds waiting for at least ten drinks a day, therefore a 15/day limit would be a problem for this group. Smuggling food in for them wouldn’t be an issue.

  40. 15 watered down drinks on a cruise ship is nothing. Shouldn’t publish the case if you are just going to cop out on it and make it a moral issue. Cruise lines gladly sell large overpriced bottles of liquor that provide much more than the limit. This limit is nothing more than a profit issue.

  41. Oh, good God…. She wants more than a drink an hour for each day of the cruise? So that if it’s a 6-day cruise she wants MORE than 90 drinks??? I’d suggest Chris get her a reservation at AA instead….

Leave a Reply

Your email address will not be published. Required fields are marked *

%d bloggers like this: