Richard Peterson decides to gift his wife with a surprise anniversary cruise to celebrate their 40th wedding anniversary. Unfortunately, he books a Holland America Cuban Explorer cruise but fails to check the itinerary or the cancellation terms. So when his wife rejects this gift, he is in a bit of a bind. Can he get a refund? “This surprise anniversary cruise was a dud. Can he get a refund?”
When Celebrity changes Issam Manna’s itinerary, he’s left holding a big bill for airline tickets. Should the cruise line take some responsibility for the extra costs? “Celebrity rescheduled my cruise but left me holding a bill”
A cruise can be a terrific culinary experience, from fine dining restaurants to the midnight buffet. But customers don’t expect to be on the menu. “Eaten by bedbugs on a cruise! Is this enough compensation?”
Cruise ships are notorious for adding unwanted fees and surcharges to their guest folios, but one stands above them all: The mysterious Royal Caribbean minibar charges in Peter Hoagland’s cabin. “Royal Caribbean minibar charges in a cabin with no minibar?”
When Karen Del Zoppo’s husband suffered a heart attack two years ago, he sustained severe anoxic brain damage, which left him with the mental state and motor skills of a two-year-old.
Del Zoppo didn’t want that to stop the family from enjoying a vacation. As a registered nurse, she’s more than capable of caring for her mentally handicapped husband. So she recently booked a getaway for the couple and her brother and sister-in-law — a western Mediterranean cruise that left from Venice, Italy.
“Kicked off my cruise for peeing near the pool”