This surprise anniversary cruise was a dud. Can he get a refund?

Richard Peterson decides to gift his wife with a surprise anniversary cruise to celebrate their 40th wedding anniversary.  Unfortunately, he books a Holland America Cuban Explorer cruise but fails to check the itinerary or the cancellation terms. So when his wife rejects this gift, he is in a bit of a bind. Can he get a refund? Read more “This surprise anniversary cruise was a dud. Can he get a refund?”

Celebrity rescheduled my cruise but left me holding a bill

When Celebrity changes Issam Manna’s itinerary, he’s left holding a big bill for airline tickets. Should the cruise line take some responsibility for the extra costs? Read more “Celebrity rescheduled my cruise but left me holding a bill”

Eaten by bedbugs on a cruise! Is this enough compensation?

A cruise can be a terrific culinary experience, from fine dining restaurants to the midnight buffet. But customers don’t expect to be on the menu.  Read more “Eaten by bedbugs on a cruise! Is this enough compensation?”

Royal Caribbean minibar charges in a cabin with no minibar?

Cruise ships are notorious for adding unwanted fees and surcharges to their guest folios, but one stands above them all: The mysterious Royal Caribbean minibar charges in Peter Hoagland’s cabin. Read more “Royal Caribbean minibar charges in a cabin with no minibar?”

I wasted $1,000 on fake jewelry during my cruise!

Susan Parelman was enjoying a cruise on Royal Caribbean’s Harmony of the Seas when she disembarked in Cozumel, Mexico to do some shopping. Unfortunately, she felt she was “ripped off” at a jewelry store that she claimed was vetted by the cruise line and now she wants a refund. Read more “I wasted $1,000 on fake jewelry during my cruise!”