ZARA
ZARA is a fashion brand that is part of the Spanish company Inditex.
Telephone
Customer service : (855) 635-9272
What you need to know about ZARA
- ZARA’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with ZARA with our insider guide or through our executive contacts.
- ZARA's customer service policies are standard. Here are our frequently asked questions about ZARA.
How to resolve a problem with ZARA
Try self-service first
Use our proven resolution methods, or ZARA’s self-service links below.
Contact an executive
Start with the primary contact below, then escalate step by step if needed.
Get free advocacy help
Contact Elliott Advocacy for free mediation of unresolved complaints.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.
How fast does ZARA respond?
Phone support
Phone inquiries typically take 1 to 30 minutes to receive a response, although it can sometimes be longer if there’s a high volume of customer service requests. Phone number: Customers can contact ZARA at (855) 635-9272.
Availability: Phone support is available Monday to Friday from 8: 30 a.m. to 7:30 p.m. Eastern time and Saturday from 10 a.m. to 4 p.m Eastern time.
Availability: Phone support is available Monday to Friday from 8: 30 a.m. to 7:30 p.m. Eastern time and Saturday from 10 a.m. to 4 p.m Eastern time.
Email support
ZARA does not have phone support.
Live chat
ZARA's live chat support is usually the quickest option for getting help. You can expect an initial response within a few minutes to 30 minutes during business hours. Availability: Live chat is available Monday to Sunday from 8:30 a.m. to 4 p.m. Eastern time, but the response times may be slower during peak periods, like sales events or holidays.
Social media
ZARA is active on social media platforms such as Instagram, Facebook and X. Response times can range from a few hours to a day depending on the platform and the inquiry’s complexity.
Verified contacts
ZARA customer service executives
Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →
ZARA self-service links
To return items to ZARA, you can either return them for free at any ZARA store with a receipt or QR code or use a drop-off point for a $4.95 fee, which will be deducted from your refund. Returns must be requested online through your account or order confirmation email, and you'll receive instructions and labels via email. Items must be returned within 30 days in their original condition with all tags attached, and returns must be processed in the same country where the purchase was made.
ZARA customer service policies
ZARA protects your personal data through various security measures, including integrating privacy into all business processes, using advanced technology, and maintaining a secure Technology Centre to prevent risks. It complies with data protection laws and use secure payment processing systems that meet industry standards. Its e-commerce platform is certified for best practices in information security, ensuring safe transactions.
ZARA loyalty program
Zara does not have a loyalty program.
Frequently asked questions about ZARA
Yes, ZARA offers a platform called "ZARA Pre-Owned" that allows customers to buy and sell pre-owned ZARA clothing, shoes, and accessories. This initiative is part of their commitment to sustainability and aims to extend the life of their products. Through this platform, customers can also access services to repair or donate used items.
Outdated info? Report it here
Disclaimer: Contact information is believed reliable but not guaranteed. Executives change contact details frequently. If an email bounces or a number is wrong, report it immediately. Published February 5, 2025. Updated September 12, 2025.