Western Digital is a multinational company that designs, manufactures, and sells data storage solutions for business and consumers.
Western Digital Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
What you need to know about Western Digital
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Western Digital
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
Western Digital mailing address
5601 Great Oaks Parkway
San Jose, CA 95119
Western Digital executive customer service contacts
Primary Contact
Ashish Khanna
Senior Director Global Customer Support
5601 Great Oaks Parkway
San Jose, CA 95119
AshishKhanna@wdc.com
Secondary Contact
Arthur Muzik
Vice President Global Customer Technical Sales and Support
5601 Great Oaks Parkway
San Jose, CA 95119
ArthurMuzik@wdc.com
Jerald Kagele
Senior Vice President, Global Sales, Marketing and Customer Support
5601 Great Oaks Parkway
San Jose, CA 95119
JeraldKagele@wdc.com
Chief Executive
David Goeckeler
5601 Great Oaks Parkway
San Jose, CA 95119
DavidGoeckeler@wdc.com
How can I contact Western Digital customer service?
Call (800) 275-4932 or email customeradvocacy@wdc.com.
Which brands are included under Western Digital?
Western Digital, SanDisk, San Disk Professional, WD and G-Technology brands.
What if I am unsatisfied with the resolution provided by the support team?
If you’re not happy with the support team’s solution, call the customer service team at (800) 275-4932 or email customeradvocacy@wdc.com.
How to get professional help with your Western Digital problem
If you need help with Western Digital, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get Help