X (formerly Twitter) is a social networking and microblogging platform.
X Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings. Want to know which companies have the best -- and worst -- customer service? Check out our Red List and Green List. Rate X
What you need to know about X
X’s customer service response times vary, typically ranging from a few hours to several days, depending on issue priority and demand.
- X’s customer service response time can fluctuate based on the contact method, inquiry volume, and issue type.
- Use our insider guide or reach out to our executive contacts to resolve a problem with X.
- X’s customer service policies are standard, and here are some frequently asked questions about X for your convenience.
X customer service response times
Response times from X’s customer service depend on demand and issue urgency, with replies typically taking anywhere from a few hours to a few days. However, here’s a general idea of what to expect:
| Phone support | The phone number (415) 222-9670 is associated with X for general inquiries or press-related matters. It is not dedicated to customer service or technical support. For account-related issues or customer support, X primarily handles inquiries through its online channels, such as @XSupport and the help center. |
| Email support | X does not typically offer direct email support for customer service. Most customer service inquiries are handled through its online channels, such as the help center, @XSupport on Twitter, or direct messages for account-specific issues. |
| Live chat | X does not currently offer live chat support for customer service. Most support is provided through its online channels instead. |
| Social media | X provides customer service through its social media channels, primarily via the @XSupport account on Twitter. Response times can vary, typically ranging from a few hours to a few days, depending on the volume of inquiries and the complexity of the issue. Here’s how to reach X via social media. |
| Help center/FAQ | X offers support through its help center and FAQ section, which provide self-service resources for common issues. Response times for inquiries submitted through the Help Center can vary, typically taking a few hours to a few days depending on the complexity of the issue and demand. For more urgent or account-specific matters, X may provide personalized assistance after you submit a request through the help center. |
How to resolve a problem with X
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.X mailing address
1355 Market Street
Suite 900
San Francisco, CA 94103
X executive customer service contacts
Primary Contact
Angela Zepeda
Global head of marketing
1355 Market Street
Suite 900
San Francisco, CA 94103
angela.zepeda@x.com
Secondary Contact
John Nitti
Global Head of Revenue Operations and Advertising Innovation
1355 Market Street
Suite 900
San Francisco, CA 94103
john.nitti@x.com
Chief Executive
Linda Yaccarino
1355 Market Street
Suite 900
San Francisco, CA 94103
linda.yaccarino@x.com
X customer service policies
What does X's privacy policy cover?
X’s privacy policy explains how the platform collects, uses, stores, and shares your personal data. It details the types of information gathered, including data from your interactions on the site. The policy also outlines how your data is protected and your rights regarding your information. X provides transparency about the use of cookies and third-party data sharing.
What are X's terms of use?
X’s terms of use set the legal agreement between the platform and its users. These terms explain your rights and responsibilities when using the platform, such as acceptable behavior and prohibited activities. They also clarify the platform’s limitations on liability and the process for account suspension or termination.
What do X's rules and policies cover?
X’s rules and policies provide guidelines for acceptable conduct and content on the platform. The policies include rules on harassment, hate speech, misinformation, and threats of violence. Violations can result in account suspension or other actions.
X self-service links
How can I reset my X account password?
Visit the login page and click “Forgot password?.” Enter the email address or phone number associated with your account, and you will receive a link to reset your password.
How do I report a tweet or account that violates X’s rules?
Click on the three dots (more options) on the tweet or profile you want to report. Select “Report” and choose the appropriate reason for your report, such as harassment or harmful content.
How can I block or mute an account?
Visit the profile of the user you wish to block or mute. Click the three dots (more options) on the profile page and select “Block” to prevent the person from interacting with you, or “Mute” to stop seeing the person’s tweets in your feed without unfollowing the person.
How can I contact X customer service?
The phone number (415) 222-9670 is associated with X for general inquiries or press-related matters. It is not dedicated to customer service or technical support. For account-related issues or customer support, X primarily handles inquiries through its online channels, such as @XSupport and the help center.
I'm having trouble logging into my X account. What should I do?
Try resetting your password. If that doesn’t work, contact help center for further assistance.
I received a notification that my account has been suspended. How can I appeal this decision?
If your account has been suspended, you should receive an email from X with instructions on how to appeal the suspension. Follow the link provided in the email to submit an appeal.
I believe my account was hacked. What steps should I take to secure it?
Change your password immediately and enable two-factor authentication for added security. You should also review your account settings and revoke access to any third-party apps you don’t recognize.
I'm experiencing issues with X's website or mobile app. How can I get help?
Visit the X help center for troubleshooting tips.
How long does it typically take for X to respond to support requests?
Response times can vary depending on the nature of the request and the volume of inquiries X receives. However, X aims to respond to support requests as quickly as possible, usually within a few days.
I'm experiencing harassment or abuse on X. How can I get help?
Report the offending accounts using the platform’s reporting tools. You can also block and mute accounts to limit interactions. If you feel unsafe, consider contacting local law enforcement authorities.
Can I contact X customer service by email?
Please note that the company’s email address is not monitored.
How to get professional help with your X problem
If you need help with X, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
What do you think of X?
Submit your review | |
I have spent over an hour trying to get assistance. I have never made an account with X yet received an email my account was suspended. I was first told I would have to sign in to get help with this. How do I log in to an account I never created??!! Following a different approach to reach someone, I was told I would have to make account and pay over $50 in order to speak to someone about this fake account under my name that was started. I then searched and finally came across a phone number for customer service. I called three times and each time immediately received a one or two word response then nothing, just dead air. Allowed one of my tries to just stay on line and maybe would be answered. I hung up after 20 mins of dead air. I am beyond frustrated. I never signed up for this disaster of a company because of all the issues being reported. Apparently someone signed up for me, didn't follow the rules and this fake account of mine was suspended. I have struggled to talk to a real person. These automated responses and endless forms to fill in have sent me in circles for long enough. I have no idea what to do so have to just allow someone to use this account in my name. What a complete joke.
X has become a public threat due to it's insane use of automated systems that are nothing more than doom loops that lead to nowhere. X should be shut down if it can't fix itself.
They suspended my account permanently, tagging it as "inauthentic account" wherein fact, I am not doing anything malicious to tagged as inauthentic, I'm using ad a source for news, memes, sometimes I bookmark things I like and react to thing I like and post or retweet once in a blue moon, I was so confused and disappointed on how I got suspended, this might be the downfall of X formerly Twitter, I still have Thread anyways.
why has xtwitter suspended my account for NO REASON they sent me a message to say they had someone has tried to access my acount from my phone they said can i confirm it i said yes and they still won,t let me in this xtwitter is crap me thinkingbof leaving xtwitter thier app is perfectic
My account was suspended for some sort of undisclosed "suspicious behavior" two months ago. It is a Premier account and is set to auto-renew in January. They say I need to reset my password but the phone # I had in my profile, I no longer have or can get back. I simply never updated my # in my profile. The ONLY avenue they will allow is to send a text code to that # and that can't happen. I've tried to get through their stupid AI to know avail. I'm at a loss as to what to do. At this point, all I want to do is cancel the auto-renew.
