Thumbtack
Thumbtack is an online platform that connects customers with local professionals for projects such as home improvement, events, and wellness services.
What you need to know about Thumbtack
The company responds to most customer complaints in a satisfactory manner.
- Thumbtack’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Thumbtack with our insider guide or through its executive contacts.
- Thumbtack's customer service policies are standard. Here are our frequently asked questions about Thumbtack.
How to resolve a problem with Thumbtack
Try self-service first
Use our proven resolution methods, or Thumbtack’s self-service links below.
Contact an executive
Start with the primary contact below, then escalate step by step if needed.
Get free advocacy help
Contact Elliott Advocacy for free mediation of unresolved complaints.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.
How fast does Thumbtack respond?
Email Thumbtack at support@thumbtack.com.
Here's how to reach Thumbtack via social media.
Thumbtack customer service executives
Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →
Thumbtack self-service links
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Account creation and login issues
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Booking and messaging professionals
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Payment and refund questions
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Canceling or editing requests
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Reviewing and rating professionals
Thumbtack customer service policies
Thumbtack loyalty program
Thumbtack does not have a loyalty program.
Frequently asked questions about Thumbtack
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