Thumbtack is an online platform that connects customers with local professionals for projects such as home improvement, events, and wellness services.
Thumbtack Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings. Want to know which companies have the best -- and worst -- customer service? Check out our Red List and Green List. Rate Thumbtack
What you need to know about Thumbtack
The company responds to most customer complaints in a satisfactory manner.
- Thumbtack’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Thumbtack with our insider guide or through its executive contacts.
- Thumbtack’s customer service policies are standard. Here are our frequently asked questions about Thumbtack.
Thumbtack customer service response times
Thumbtack’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support | Thumbtack does not list a direct customer service phone number on its website. |
| Email support | Thumbtack’s customer service email response times may vary depending on the day and volume of inquiries, especially on weekends or holidays. For quicker assistance, Thumbtack recommends using the help center or in-app messaging. Email Thumbtack at support@thumbtack.com. |
| Live chat | Thumbtack offers a live chat feature on the website through its help center. Users can interact with a support representative or use the automated system for common inquiries. |
| Social media | Thumbtack is active on social media platforms such as Facebook, X, Instagram, LinkedIn and YouTube. Here’s how to reach Thumbtack via social media. |
| Help center/FAQ | Thumbtack’s help center/FAQ provides quick answers to common questions regarding account setup, booking services, payment issues, profile management, and finding or hiring professionals. |
How to resolve a problem with Thumbtack
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Thumbtack mailing address
1355 Market Street
Suite 600
San Francisco, CA 94103
Thumbtack executive customer service contacts
Primary Contact
Brian Chang
Director, Service Operations
1355 Market Street
Suite 600
San Francisco, CA 94103
bchang@thumbtack.com
Secondary Contact
Alex Williams
Chief Operating Officer
1355 Market Street
Suite 600
San Francisco, CA 94103
awilliams@thumbtack.com
Chief Executive
Marco Zappacosta
1355 Market Street
Suite 600
San Francisco, CA 94103
mzappacosta@thumbtack.com
How can I contact Thumbtack customer service?
Email support@thumbtack.com.
How does Thumbtack work?
Users describe project needs on the platform, and Thumbtack matches the requests with available local professionals.
Does Thumbtack have a mobile app?
Yes, Thumbtack has a mobile app available for both iOS and Android devices.
How to get professional help with your Thumbtack problem
If you need help with Thumbtack, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.