Southwest Airlines Co. is a major U.S. airline and the world’s largest low-cost carrier, headquartered in Dallas, Texas. As of June 2016, Southwest Airlines has scheduled services to 97 destinations in 40 states, Puerto Rico, and abroad.
Note: Southwest has asked us to give the system a chance to work before contacting executives.
“In order to keep the customer records straight, we either need them to tweet us @southwestair or email us using the web form under Contact Us,” a representative tells us.
In other words, please don’t send your requests to both places, or you will create a duplicate file, which is difficult to reconcile.
2702 Love Field Drive
Dallas, TX 75235
http://www.southwest.com
Phone Contacts
Customer Service: (800) 435-9792
For status of delayed baggage: (888) 202-1024
Note Company Main number ((214) 792-4000) is for Switchboard and Southwest have pointed out it will not direct Customers to anyone who can help them.
Email Contacts
Social Media Contacts
Executive Contacts
Primary Contact
Michelle Buckley
Director Customer Relations
2702 Love Field Drive
Dallas, TX 75235
michelle.buckley@wnco.com
Secondary Contact
Jim Ruppel
Vice President Customer Relations
2702 Love Field Drive
Dallas, TX 75235
Jim.Ruppel@wnco.com
Chief Executive
Gary Kelly
Chief Executive Officer
2702 Love Field Drive
Dallas, TX 75235
(214) 792-4000
gary.kelly@wnco.com
Researched by John Galbraith and filed under Airline.
Last updated: November 5, 2018.