Southwest Airlines is an airline. It is headquartered in Dallas.
Southwest Airlines Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings. Want to know which companies have the best -- and worst -- customer service? Check out our Red List and Green List.
What you need to know about Southwest Airlines
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Southwest Airlines
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Southwest Airlines mailing address
2702 Love Field Drive
Dallas, TX 75235
Southwest Airlines executive customer service contacts
Primary Contact
Michelle Buckley
Senior Director Customer Experience and Customer Relations
2702 Love Field Drive
Dallas, TX 75235
michelle.buckley@wnco.com
Secondary Contact
Tony Roach
Vice President Customer Experience and Customer Relations
2702 Love Field Drive
Dallas, TX 75235
Tony.Roach@wnco.com
Chief Executive
Bob Jordan
2702 Love Field Drive
Dallas, TX 75235
bob.jordan@wnco.com
Does Southwest Airlines have an online contact form?
Yes, you can find the online contact form here.
How can I contact Southwest Airlines customer service?
Call (800) 435-9792.
What are Southwest Airlines' customer service hours?
Southwest Airlines customer service is available 24/7.
How can I check the status of my flight?
You can check the status of your flight on the Southwest Airlines website or mobile app by entering your flight details. You can also sign up for flight status notifications via email or text.
What is Southwest Airlines' cancellation policy?
Southwest Airlines offers a flexible cancellation policy. If you cancel a flight, the funds from your ticket will be held as a travel credit for future use. For refundable fares, you can request a full refund. Cancellations must be made at least 10 minutes prior to the scheduled departure time.
How can I change my flight with Southwest Airlines?
You can change your flight online via the Southwest Airlines website or mobile app. Simply go to “Manage Reservations,” enter your confirmation number and name, and follow the prompts to select a new flight. No change fees apply, but fare differences may be charged.
How do I check in for my Southwest Airlines flight?
You can check in for your Southwest Airlines flight online starting 24 hours before departure. Check-in can be done on the Southwest Airlines website, mobile app, or at a Southwest kiosk at the airport.
What is Southwest Airlines' baggage policy?
Southwest Airlines allows two free checked bags per passenger, provided each bag does not exceed 50 pounds and 62 inches (L+W+H). Carry-on items are limited to one bag and one personal item, such as a purse or laptop bag.
What should I do if my baggage is lost or delayed?
If your baggage is lost or delayed, report it immediately to the Southwest Airlines baggage service office at the airport. You can also contact their central baggage service at (888) 202-1024 for further assistance.
How can I request a refund for my Southwest Airlines ticket?
Refunds for refundable tickets can be requested online through the “Manage Reservations” section on the Southwest Airlines website or by contacting customer service at (800) 435-9792. Non-refundable tickets can be converted to travel credits for future use.
Does Southwest Airlines offer any special assistance for passengers with disabilities?
Yes, Southwest Airlines offers special assistance for passengers with disabilities. Services include wheelchair assistance, help with boarding, and special seating arrangements. It’s recommended to contact Southwest Airlines customer service at (800) 435-9792 at least 24 hours before your flight to arrange for special assistance.
What is Southwest Airlines rewards program called?
How to get professional help with your Southwest Airlines problem
If you need help with Southwest Airlines, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
