Southwest Airlines Customer Service Contacts

Southwest Airlines is a major U.S. airline and the world’s largest low-cost carrier. It is headquartered in Dallas.

How to reach a person at Southwest Airlines

Customer Service:  (800) 405 4318

For status of delayed baggage: (888) 202-1024

Southwest Airlines Responsiveness rating


The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

The main number, (214) 792-4000, is for the switchboard. Southwest will not direct customers to anyone who can help them.

What you need to know about Southwest Airlines

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Southwest Airlines

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

Southwest Airlines mailing address

2702 Love Field Drive
Dallas, TX 75235

Southwest Airlines executive customer service contacts

Primary Contact
Michelle Buckley
Senior Director Customer Experience u0026 Customer Relations
2702 Love Field Drive
Dallas, TX 75235
[email protected]

Secondary Contact
Tony Roach
Vice President Customer Experience u0026 Customer Relations
2702 Love Field Drive
Dallas, TX 75235
[email protected]

Chief Executive
Bob Jordan
Chief Executive Officer
2702 Love Field Drive
Dallas, TX 75235
[email protected]

How to get professional help with your Southwest Airlines problem

If you need help with Southwest Airlines, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

Get Help

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