Southwest Airlines is a major U.S. airline and the world’s largest low-cost carrier. It is headquartered in Dallas.
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What you need to know about Southwest Airlines
Southwest Airlines' customer service is legendary. Our favorite story involves a pilot who held the plane for the grieving family of a murder victim. Southwest lost its way in 2022 when it suffered a massive meltdown during the holidays, but that seems to have made it more determined to improve customer service.
How to solve a problem with Southwest Airlines
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting the company directly.
Address
2702 Love Field Drive
Dallas, TX 75235
https://www.southwest.com/
Phone Contacts
Customer Service: (800) 405 4318
For status of delayed baggage: (888) 202-1024
The main number, (214) 792-4000, is for the switchboard. Southwest will not direct customers to anyone who can help them.
Email Contacts
Social Media Contacts
Executive Contacts
Primary Contact
Michelle Buckley
Senior Director Customer Experience & Customer Relations
2702 Love Field Drive
Dallas, TX 75235
[email protected]
Secondary Contact
Tony Roach
Vice President Customer Experience & Customer Relations
2702 Love Field Drive
Dallas, TX 75235
[email protected]
Chief Executive
Bob Jordan
Chief Executive Officer
2702 Love Field Drive
Dallas, TX 75235
[email protected]
This contact was published on December 10, 2014 and updated on August 22, 2023.
