Southwest Airlines is a major U.S. airline and the world’s largest low-cost carrier. It is headquartered in Dallas.
Responsiveness rating
What you need to know about Southwest Airlines
Southwest Airlines' customer service is legendary. Our favorite story involves a pilot who held the plane for the grieving family of a murder victim. Southwest lost its way in 2022 when it suffered a massive meltdown during the holidays, but that seems to have made it more determined to improve customer service.
How to solve a problem with Southwest Airlines
Southwest says the best way to get customer support is through its website (go to "contact us"). You can also connect with the company via phone, chat, email, or social media. Please don’t send your requests to both places, or you will create a duplicate file, which is difficult to reconcile. Check out our free guide to buying airline tickets.
Address
2702 Love Field Drive
Dallas, TX 75235
https://www.southwest.com/
Phone Contacts
Customer Service: (800) 435-9792
For status of delayed baggage: (888) 202-1024
The main number, (214) 792-4000, is for the switchboard. Southwest will not direct customers to anyone who can help them.
Email Contacts
Social Media Contacts
Executive Contacts
Primary Contact
Michelle Buckley
Senior Director Customer Experience & Customer Relations
2702 Love Field Drive
Dallas, TX 75235
[email protected]
Secondary Contact
Tony Roach
Vice President Customer Experience & Customer Relations
2702 Love Field Drive
Dallas, TX 75235
[email protected]
Chief Executive
Bob Jordan
Chief Executive Officer
2702 Love Field Drive
Dallas, TX 75235
[email protected]
This contact was published on December 10, 2014 and updated on March 22, 2023.
