Southwest Airlines Customer Service Contact Support Via Phone Email Exec Contacts

Southwest Airlines is a major U.S. airline and the world’s largest low-cost carrier. It is headquartered in Dallas.

Responsiveness rating

5/5

Southwest Airlines always responds to customer feedback or third parties. Executives willingly share their direct email address and phone number with customers and welcome direct customer feedback, often getting directly involved in a resolution. They also work with this site to ensure their contact information is up to date. Here's more information about the Elliott Responsiveness Ratings.

What you need to know about Southwest Airlines

Southwest Airlines' customer service is legendary. Our favorite story involves a pilot who held the plane for the grieving family of a murder victim. Southwest lost its way in 2022 when it suffered a massive meltdown during the holidays, but that seems to have made it more determined to improve customer service.

How to solve a problem with Southwest Airlines

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting the company directly.

Address

2702 Love Field Drive
Dallas, TX 75235
https://www.southwest.com/

Phone Contacts

Customer Service: (800) 405 4318

For status of delayed baggage: (888) 202-1024

The main number, (214) 792-4000, is for the switchboard. Southwest will not direct customers to anyone who can help them.

Email Contacts

Online contact form

Social Media Contacts

Executive Contacts

Primary Contact
Michelle Buckley
Senior Director Customer Experience & Customer Relations
2702 Love Field Drive
Dallas, TX 75235
[email protected]

Secondary Contact
Tony Roach
Vice President Customer Experience & Customer Relations
2702 Love Field Drive
Dallas, TX 75235
[email protected]

Chief Executive
Bob Jordan
Chief Executive Officer
2702 Love Field Drive
Dallas, TX 75235
[email protected]