RCI is a global timeshare exchange company.
RCI Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
What you need to know about RCI
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with RCI
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
RCI mailing address
P.O. Box 80229
Indianapolis, IN 46280-0229
RCI executive customer service contacts
Primary Contact
Ronald Rehak
Director of Customer Relations
P.O. Box 80229
Indianapolis, IN 46280-0229
ronald.rehak@rci.com
Secondary Contact
Richard Ruff
Senior Vice President
P.O. Box 80229
Indianapolis, IN 46280-0229
richard.ruff@rci.com
Chief Executive
Michael Brown
P.O. Box 80229
Indianapolis, IN 46280-0229
michael.brown@rci.com
When can I contact RCI customer service?
Monday to Friday, 8 a.m. to 8 p.m.; Saturday 8 a.m. to 5 p.m. Closed on Sunday; holiday hours vary. (All times Eastern).
Does RCI customer service have an online contact form?
Yes, you can find the online contact form here.
How can I contact RCI customer service?
Call (800) 338-7777.
How do I cancel or modify a reservation with RCI?
Call customer sercice at (800) 338-7777.
What is RCI’s refund policy?
RCI’s refund policy varies based on the type of membership and booking. It’s best to review the terms during booking or contact customer service at (800) 338-7777 for specific details.
How do I check my RCI membership status?
You can check your membership status by logging into your RCI account online or by contacting customer service at (800) 338-7777.
How to get professional help with your RCI problem
If you need help with RCI, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
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