Netflix is an entertainment platform offering TV series, movies, and games spanning diverse genres and languages.
How to reach a person at Netflix
Main: (408) 540-3700
Customer service: (800) 585-7265
Toll-free: (800) 585-8131
Netflix Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
What you need to know about Netflix
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Netflix
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
Netflix’s mailing address
100 Winchester Circle
Los Gatos, CA 95032
Netflix’s executive customer service contacts
Primary Contact
Kristin Embury
Director of Customer Service
100 Winchester Circle
Los Gatos, CA 95032
kembury@netflix.com
Secondary Contact
Brent Wickens
VP of Corporate Operations/Finance
100 Winchester Circle
Los Gatos, CA 95032
bwickens@netflix.com
Chief Executive
Reed Hastings
100 Winchester Circle
Los Gatos, CA 95032
rhastings@netflix.com
Alternatively: reed.hastings@netflix.com
Frequently asked questions about Netflix
Call (800) 585-7265.
If you’ve tried its website and still need help to cancel your membership, call (800) 585-7265.
If Netflix isn’t working, try basic troubleshooting steps like restarting your device or checking your internet connection. For specific error codes and solutions, visit the Netflix Help Center. Otherwise, contact (800) 585-7265.
Ensure your internet connection is stable, and try restarting your device. For further assistance, call (800) 585-7265 or visit its website for live chat support.
You can reach Netflix via email at resolutions@netflix.com.
For specific account issues, refer to the Netflix Help Center.
No, Netflix accounts are intended for use within the same household only.
If you cancel before your billing period ends, you can continue using Netflix until the account closes automatically. Refunds are not typically issued for unused days.
Netflix does not typically offer refunds for unused subscription periods. However, you can enjoy your subscription until it expires.
The simplest way to cancel Netflix is by visiting the cancel membership page and following the instructions.
If payment fails, Netflix will attempt to retry it. If unsuccessful, your account may be put on hold or eventually canceled.
Update your payment method in your Netflix account settings to resolve payment issues.
How to get professional help with your Netflix problem
If you need help with Netflix, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
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