Netflix is an entertainment platform offering TV series, movies, and games spanning diverse genres and languages.
What you need to know about Netflix
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Netflix
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Netflix mailing address
100 Winchester Circle
Los Gatos, CA 95032
Netflix executive customer service contacts
Primary Contact
Kristin Embury
Director of Customer Service
100 Winchester Circle
Los Gatos, CA 95032
kembury@netflix.com
Secondary Contact
Pablo Perez De Rosso
Head of Strategy, Planning & Analysis at Netflix
100 Winchester Circle
Los Gatos, CA 95032
pderosso@netflix.com
Chief Executive
Reed Hastings
100 Winchester Circle
Los Gatos, CA 95032
rhastings@netflix.com
Alternatively: reed.hastings@netflix.com
How do I speak to someone from Netflix?
Call Netflix customer service at (800) 585-7265.
How do I get in touch with Netflix to cancel?
If you’ve tried its website and still need help to cancel your membership, call (800) 585-7265.
Whom do I call if Netflix is not working?
If Netflix isn’t working, try basic troubleshooting steps like restarting your device or checking your internet connection. For specific error codes and solutions, visit the Netflix Help Center. Otherwise, contact (800) 585-7265.
Why can't I connect to Netflix?
Ensure your internet connection is stable, and try restarting your device. For further assistance, call (800) 585-7265 or visit its website for live chat support.
What is Netflix's email address?
You can reach Netflix via email at resolutions@netflix.com.
How do I fix my Netflix account?
For specific account issues, refer to the Netflix Help Center.
Can I share my Netflix account with family in a different home?
No, Netflix accounts are intended for use within the same household only.
Will I get a refund if I cancel my Netflix subscription?
If you cancel before your billing period ends, you can continue using Netflix until the account closes automatically. Refunds are not typically issued for unused days.
Can I get a refund from Netflix?
Netflix does not typically offer refunds for unused subscription periods. However, you can enjoy your subscription until it expires.
What is the easiest way to cancel Netflix?
The simplest way to cancel Netflix is by visiting the cancel membership page and following the instructions.
What happens if you don't pay the Netflix bill?
If payment fails, Netflix will attempt to retry it. If unsuccessful, your account may be put on hold or eventually canceled.
How do I pay Netflix if my payment is declined?
Update your payment method in your Netflix account settings to resolve payment issues.
Where is Netflix based?
Netflix is based in Los Gatos, California, United States.
Who owns Netflix?
Netflix is a publicly traded company, so it is owned by shareholders who hold Netflix stock. Major institutional shareholders include investment firms like Vanguard Group and BlackRock.
Who founded Netflix?
Netflix was founded by Reed Hastings and Marc Randolph in 1997.
What is Netflix?
Netflix is a streaming entertainment service that offers a wide variety of movies, TV series, documentaries, and original programming. The platform allows subscribers to stream content on-demand and has expanded globally, providing its services in numerous countries.
What languages does Netflix customer service support?
Customer service is available in multiple languages depending on the region. Check the Help Center for language availability in your area.
How do I cancel my Netflix subscription?
Log into your account, go to “Account Settings,” and select “Cancel Membership.” Follow the confirmation steps.
How can I fix Netflix streaming issues and improve video quality?
If you’re experiencing Netflix streaming issues such as buffering, poor video quality, or playback problems, there are several steps you can take to resolve them. First, check your internet connection to ensure it’s fast enough for streaming Netflix in HD or 4K. For a seamless streaming experience, Netflix recommends a minimum speed of 3 Mbps for SD, 5 Mbps for HD, and 25 Mbps for Ultra HD content. Clear your browser cache, restart your device, and ensure your Netflix app is up-to-date. If you’re still encountering issues, try switching to a different device, connecting to a stronger Wi-Fi signal, or adjusting your Netflix playback settings. For more help with Netflix troubleshooting, visit the Netflix help center for solutions specific to your device.
How do I upgrade my Netflix plan and change my subscription?
To upgrade or change your Netflix subscription plan, log in to your Netflix account, go to the account settings, and click on “change plan.” Netflix offers three subscription tiers: Basic, Standard, and Premium, each offering different streaming qualities, such as HD and 4K. You can also switch between different payment options or adjust your plan to fit your viewing needs, whether it’s for streaming movies, TV shows, or original content. If you are looking for the best Netflix plan for streaming multiple devices simultaneously or watching in Ultra HD, you can easily adjust your plan to match your needs at any time.
How to get professional help with your Netflix problem
If you need help with Netflix, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.