Netflix Customer Service Contacts

Netflix is an entertainment platform offering TV series, movies, and games spanning diverse genres and languages.

How to reach a person at Netflix

Customer service: (800) 585-7265

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What you need to know about Netflix

Customer service experiences with Netflix are mostly negative. Users report that Netflix’s responses are ineffective.

Netflix customer service response times

Netflix’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:

Live chatNetflix’s live chat support is usually the quickest option for getting help. The live chat is operated by a bot, but you can request to speak to an agent. You can expect an initial response from an agent within a few minutes to 30 minutes during business hours. Live chat is available 24/7, but the response times may be slower during peak periods, like sales  
Phone supportPhone support waiting times are typically 1 to 10 minutes, although they can sometimes be longer during periods of high customer service demand. Customers can contact Netflix at (800) 585-7265, though it’s always best to use the “Contact Us” section on Netflix’s website for the most accurate and up-to-date contact information.  
Social mediaNetflix is active on social media platforms like Instagram, Facebook, and X. Responses can range from a few hours to a day depending on the platform and the inquiry’s complexity.  

How to resolve a problem with Netflix

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

Netflix mailing address

100 Winchester Circle
Los Gatos, CA 95032

Netflix social media channels

X


Netflix executive customer service contacts

Primary Contact
Kristin Embury
Director of Customer Service
100 Winchester Circle
Los Gatos, CA 95032
kembury@netflix.com

LinkedIn

Secondary Contact
Marco de Sa
Vice President, Consumer Insights
100 Winchester Circle
Los Gatos, CA 95032
mdesa@netflix.com

LinkedIn

Chief Executive
Reed Hastings
100 Winchester Circle
Los Gatos, CA 95032
rhastings@netflix.com

Alternatively: reed.hastings@netflix.com

Netflix’s customer service policies

How does Netflix protect my personal data?

  • Data Encryption:
    • Netflix uses encryption protocols like SSL (Secure Sockets Layer) to protect your personal data during transmission. This ensures that sensitive information, such as payment details and login credentials, is securely transferred over the internet.
  • Secure Storage:
    • Your personal data is stored in secure systems with strict access controls to prevent unauthorized access.
  • Compliance with Privacy Laws:
    • Netflix adheres to applicable data protection regulations, including the GDPR (General Data Protection Regulation) for users in the European Union and similar laws in other regions.
  • Minimal Data Collection:
    • Netflix collects only the data necessary to provide its services, such as your email, payment details, and viewing preferences.
  • User Control:
  • Regular Security Updates:
    • Netflix frequently updates its systems to address new security threats and vulnerabilities.

How do I reset my password?

  • Go to the Password Reset Page: Visit the Netflix Password Reset page.
  • Enter Your Email or Phone Number: Provide the email address or phone number associated with your Netflix account.
  • Choose How to Reset: Select whether you want to receive a reset link via email or a code via SMS (if your phone number is linked to your account).
  • Follow the Instructions:
    • If you chose email, check your inbox and click the reset link.
    • If you chose SMS, enter the code you received on the Netflix website.
  • Create a New Password: Enter your new password, ensuring it meets the security requirements, and confirm it.
  • Log In with Your New Password: Use your updated credentials to access your Netflix account.

How do I update the email on my Netflix account?

  •  Log In to Your Netflix Account:
  • Visit Netflix and log in with your current email and password.
  • Access Account Settings:
    • Click on your profile icon in the upper right corner of the screen.
    • Select “Account” from the dropdown menu.
  • Update Email Address:
    • Under the “Membership & Billing” section, click “Change email” or visit the direct link: Netflix Email Update.
  • Verify Your Identity:
    • Enter your current password for security verification.
  • Enter the New Email:
    • Input your new email address and confirm it.
  • Save Changes:
    • Click “Save” to update your email.

Netflix will send a confirmation email to your new address. Be sure to check your inbox and follow the verification link to complete the process.

How do I update the payment method on my Netflix account?

  • Log In to Your Netflix Account:
    • Visit Netflix and log in with your email and password.
  • Go to Your Account Settings:
    • Click your profile icon in the upper-right corner.
    • Select “Account” from the dropdown menu.
  • Update Payment Method:
    • Under the “Membership & Billing” section, click on “Manage payment info” or visit the direct link: Netflix Payment Method Update.
    • Choose “Add a new payment method” or edit your existing payment details.
  • Enter New Payment Information:
    • Provide the details for your new payment method (credit card, debit card, PayPal, or other available options in your region).
  • Save Changes:
    • Click “Save” to apply the changes.

Request TV shows or movies

Request TV shows or movies for Netflix to add. You can also find more information on how Netflix adds shows and movies, and what they can’t add due to legal restrictions.

Frequently asked questions about Netflix

How do I speak to someone from Netflix?

Call Netflix customer service at (800) 585-7265.

How do I get in touch with Netflix to cancel?

If you’ve tried its website and still need help to cancel your membership, call (800) 585-7265.

Whom do I call if Netflix is not working?

If Netflix isn’t working, try basic troubleshooting steps like restarting your device or checking your internet connection. For specific error codes and solutions, visit the Netflix Help Center. Otherwise, contact (800) 585-7265.

Why can't I connect to Netflix?

Ensure your internet connection is stable, and try restarting your device. For further assistance, call (800) 585-7265 or visit its website for live chat support.

How do I fix my Netflix account?

For specific account issues, refer to the Netflix Help Center.

Can I share my Netflix account with family in a different home?

No, Netflix accounts are intended for use within the same household only.

Will I get a refund if I cancel my Netflix subscription?

If you cancel before your billing period ends, you can continue using Netflix until the account closes automatically. Refunds are not typically issued for unused days.

Can I get a refund from Netflix?

Netflix does not typically offer refunds for unused subscription periods. However, you can enjoy your subscription until it expires.

What is the easiest way to cancel Netflix?

Visit the cancel membership page and following the instructions.

What happens if you don't pay the Netflix bill?

If payment fails, Netflix will attempt to retry it. If unsuccessful, your account may be put on hold or eventually canceled.

How do I pay Netflix if my payment is declined?

Update your payment method in your Netflix account settings to resolve payment issues.

Where is Netflix based?

Netflix is based in Los Gatos, Calif.

Who owns Netflix?

Netflix is a publicly traded company. Major institutional shareholders include investment firms like Vanguard Group and BlackRock.

Who founded Netflix?

Netflix was founded by Reed Hastings and Marc Randolph in 1997.

What languages does Netflix customer service support?

Customer service is available in multiple languages depending on the region. Check the Help Center for language availability in your area.

How do I cancel my Netflix subscription?

Log into your account, go to “Account Settings,” and select “Cancel Membership.” Follow the confirmation steps.

How can I fix Netflix streaming issues and improve video quality?

If you’re experiencing Netflix streaming issues such as buffering, poor video quality, or playback problems, there are several steps you can take to resolve them. First, check your internet connection to ensure it’s fast enough for streaming Netflix in HD or 4K. For a seamless streaming experience, Netflix recommends a minimum speed of 3 Mbps for SD, 5 Mbps for HD, and 25 Mbps for Ultra HD content. Clear your browser cache, restart your device, and ensure your Netflix app is up-to-date. If you’re still encountering issues, try switching to a different device, connecting to a stronger Wi-Fi signal, or adjusting your Netflix playback settings. For more help with Netflix troubleshooting, visit the Netflix help center for solutions specific to your device.

How do I upgrade my Netflix plan and change my subscription?

Log in to your Netflix account, go to the account settings, and click on “change plan.” Netflix offers three subscription tiers: Basic, Standard, and Premium. Each offers different streaming qualities, such as HD and 4K. You can also switch between payment options or adjust your plan to fit your viewing needs, whether it’s for streaming movies, TV shows, or original content.

How to get professional help with your Netflix problem

If you need help with Netflix, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

Get Help
DISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.

If an email address bounces or a phone number is wrong, please report it to us immediately through this form.

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Average rating:  
 1 reviews
 by Kaew

Netflix app has problem and nobody response. I cannot watch Netflix in every solution😡😡😡

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