Netflix Customer Service Contacts

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Netflix, Inc. is an American entertainment company founded by Reed Hastings and Marc Randolph. It specializes in and provides streaming media and video-on-demand online and DVD by mail.

Responsiveness rating


What you need to know about Netflix

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Netflix

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.


100 Winchester Circle
Los Gatos, CA 95032

Phone Contacts

Main: 408-540-3700
Customer Service: 800-585-7265
Toll Free: 800-585-7265

Netflix Customer Service Number: 1-888-NETFLIX or 1-800-585-8131

Contact form

Email Contacts

Customer Service Chat


Customer Service Resources




Social Media Contacts





Executive Contacts

Primary Contact
Kristin Embury
Director of Customer Service
100 Winchester Circle
Los Gatos, CA 95032
[email protected]

Secondary Contact
Brent Wickens
VP of Corporate Operations/Finance
100 Winchester Circle
Los Gatos, CA 95032
[email protected]

Chief Executive
Reed Hastings
Founder and CEO
100 Winchester Circle
Los Gatos, CA 95032
[email protected]

Alternatively: [email protected]

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