Kiehl’s Customer Service Contacts

Kiehl’s is a skin care and beauty company that focuses on natural-based products like face creams, serums, and hair care.

How to reach a person at Kiehl’s

Customer service: (800) 543-4572

Kiehl's Responsiveness rating

rating
3/5

The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings. Want to know which companies have the best -- and worst -- customer service? Check out our Red List and Green List. Rate Kiehl’s

What you need to know about Kiehl’s

Kiehl’s customer service response times

Kiehl’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:

Phone supportResponse time: Kiehl’s phone support typically take 1 to 10 minutes to receive a response.
Availability: Phone support is available Monday to Sunday 10 a.m. to 7 p.m. Eastern time, but the response times may be slower during peak periods, like sales events or holidays.
Phone number: Customers can reach Kiehl’s at (800) 543-4572.
Email supportResponse time: Email inquiries typically take 1 to 3 business days to receive a response, although it can sometimes be longer if there’s a high volume of customer service requests. Email address: Customers can contact Kiehl’s by filling in the “contact us” section on Company’s website for the most accurate and up-to-date contact information.
Live chatResponse time: Kiehl’s live chat support is usually the quickest option for getting help. You can expect an initial response within a few minutes to 30 minutes during business hours.
Availability: Live chat is available Monday to Friday 9 a.m. to 9 p.m. Eastern time, and Saturday to Sunday 10 a.m. to 7 p.m. Eastern time, but the response times may be slower during peak periods, like sales events or holidays.  
Social mediaResponse time: Kiehl’s is active on social media platforms such as Instagram, Facebook and X. Response times can range from a few hours to a day depending on the platform and the inquiry’s complexity.

How to resolve a problem with Kiehl’s

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Kiehl’s mailing address

PO Box 2007
Westfield, NJ 07091

Kiehl’s loyalty program

Kiehl’s rewards program, “My Kiehl’s Rewards” allows members to earn points through purchases, completing activities like reviews or quizzes, recycling empty containers, and referrals. Points can be redeemed for discounts ($10 off for 100 points) or products from their rewards catalog. Membership levels—Extra, Super, and Everest—offer varying benefits based on points accumulated, such as birthday gifts, event invitations, and f

Kiehl’s social media channels

X


Kiehl’s executive customer service contacts

Chief Executive
Chris Salgardo
10 Hudson Yards
501 West 30 Street
csalgardo@kiehls-usa.com

Kiehl’s customer service policies

How does Kiehl's protect my personal data?

Kiehl’s, as part of L’Oréal, collects personal data such as names, emails, and payment details to process orders and personalize services. They claim not to sell this data but may share it with third-party service providers under confidentiality agreements. They implement security measures to protect personal information and allow users to manage their communication preferences. While they emphasize transparency, the extent of data protection depends on their internal policies and third-party compliance. Users concerned about their privacy should review Kiehl’s full privacy policy for details on data handling and rights.

What is Kiehl's return and refund policy?

Kiehl’s offers a return policy that allows customers to return products if not completely satisfied. To initiate a return, customers can generate a pre-paid label through the provided link and are advised to pack the items in their original packaging, including the return packing slip. Upon receipt, the return process typically takes 1-2 business days to complete, with refunds appearing on the original payment method within 3-5 business days. An $8 processing fee applies to returns via mail. Alternatively, customers can return products using their preferred mail carrier after initiating the return online. For purchases made in-store, returns should be processed at the original point of purchase. Certain items, such as final sale products, engraved items, promotional gifts, and e-gift cards, are not eligible for return. For further assistance, customers can contact Kiehl’s customer care team at (800) 543-4572.

What are Kiehl's terms of use?

Kiehl’s terms of use outline the rules for using its website and services, including the restriction on reselling purchased products and limiting orders to five units of any item. Users who submit content, such as reviews or social media posts, grant Kiehl’s the right to use that content for marketing purposes. Membership in Kiehl’s Rewards is restricted to purchases from their retail stores or website. The terms also mention the collection and use of personal information as per their Privacy Policy. Additionally, the website employs encryption to protect payment information. These terms may change over time, and users are advised to review them periodically.

How do I view my Kiehl's order status?

To check your Kiehl’s order status, go to the order status page. If you have an account, sign in to see your order history. Without an account, you can enter your order number, billing ZIP code, and email address to track your order. For help, contact Kiehl’s customer service at (800) 543-4572.
Frequently asked questions about Kiehl's

Does Kiehl's have student discounts?

Kiehl’s offers student discounts through platforms like Student Beans and UNiDAYS, providing 15% to 20% off online purchases.

Who owns Kiehl's?

Kiehl’s is owned by L’Oréal, a global beauty and cosmetics company.

Who is the president of Kiehl's?

Chris Salgardo served as the President of Kiehl’s U.S.

How to get professional help with your Kiehl's problem

If you need help with Kiehl's, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

Get Help
DISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.

If an email address bounces or a phone number is wrong, please report it to us immediately through this form.

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