Kiehl’s is a skin care and beauty company that sells face creams, serums, and hair care products.
Kiehl's Responsiveness rating
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What you need to know about Kiehl’s
- Kiehl’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Kiehl’s with our insider guide or through our executive contacts.
- Kiehl’s’s customer service policies are standard. Here are our frequently asked questions about Kiehl’s.
Kiehl’s customer service response times
Kiehl’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support | Response time: Kiehl’s phone support typically take 1 to 10 minutes to receive a response. Availability: Phone support is available 7 days a week from 10 a.m. to 7 p.m. Eastern time, but response times may be slower during peak periods, like sales events or holidays. Phone number: Customers can reach Kiehl’s at (800) 543-4572. |
| Email support | Response time: Email inquiries typically take 1 to 3 business days to receive a response, although it can sometimes be longer if there’s a high volume of customer service requests. Email address: Customers can contact Kiehl’s by filling in the “contact us” section on Company’s website for the most accurate and up-to-date contact information. |
| Live chat | Response time: Kiehl’s live chat support is usually the quickest option for getting help. You can expect an initial response within a few minutes to 30 minutes during business hours. Availability: Live chat is available Monday to Friday 9 a.m. to 9 p.m. and Saturday to Sunday 10 a.m. to 7 p.m. (all times Eastern), but the response times may be slower during peak periods, like sales events or holidays. |
| Social media | Response time: Kiehl’s is active on social media platforms such as Instagram, Facebook and X. Response times can range from a few hours to a day depending on the platform and the inquiry’s complexity. |
How to resolve a problem with Kiehl’s
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Kiehl’s mailing address
P.O. Box 2007
Westfield, NJ 07091
Kiehl’s loyalty program
Kiehl’s rewards program, “My Kiehl’s Rewards,” allows members to earn points through purchases, completing activities such as reviews or quizzes, recycling empty containers, and referrals. Points can be redeemed for discounts ($10 off for 100 points) or products from the rewards catalog. Membership levels—Extra, Super, and Everest—offer varying benefits based on points accumulated, such as birthday gifts, event invitations, and f
Kiehl’s social media channels
Kiehl’s executive customer service contacts
Primary contact
Cheryl Vitali
General Manager, Kiehl’s Worldwide
10 Hudson Yards
501 West 30 Street
cvitali@kiehls-usa.com
Secondary contact
Rachel Krasky
Head of Consumer Engagement
10 Hudson Yards
501 West 30 Street
rachel.krasky@loreal.com
Chief Executive
Jon Sáenz
Global Brand President Kiehl’s
10 Hudson Yards
501 West 30 Street
jon.saenz@loreal.com
Nicolas Hieronimus
Loreal Group CEO
10 Hudson Yards
501 West 30 Street
nicolas.hieronimus@loreal.com
Does Kiehl's have student discounts?
Kiehl’s offers student discounts through platforms such as Student Beans and UNiDAYS, providing 15% to 20% off online purchases.
Who owns Kiehl's?
Kiehl’s is owned by L’Oréal, a global beauty and cosmetics company.
Who is the president of Kiehl's?
Chris Salgardo served as the President of Kiehl’s U.S.
How to get professional help with your Kiehl's problem
If you need help with Kiehl's, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.