Kiehl’s

Kiehl’s is a skin care and beauty company that sells face creams, serums, and hair care products.

Telephone
Customer service : (800) 543-4572
Mailing address
P.O. Box 2007
Westfield, NJ 07091
Website
kiehls.com

What you need to know about Kiehl’s

How to resolve a problem with Kiehl’s

Try self-service first

Use our proven resolution methods, or Kiehl’s’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

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Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

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How fast does Kiehl’s respond?

Phone support
Kiehl's phone support typically take 1 to 10 minutes to receive a response.Availability: Phone support is available 7 days a week from 10 a.m. to 7 p.m. Eastern time, but response times may be slower during peak periods, like sales events or holidays.Phone number: Customers can reach Kiehl's at (800) 543-4572.
Email support
Email inquiries typically take 1 to 3 business days to receive a response, although it can sometimes be longer if there’s a high volume of customer service requests. Email address: Customers can contact Kiehl's by filling in the "contact us" section on Company's website for the most accurate and up-to-date contact information.
Live chat
Kiehl's live chat support is usually the quickest option for getting help. You can expect an initial response within a few minutes to 30 minutes during business hours. Availability: Live chat is available Monday to Friday 9 a.m. to 9 p.m. and Saturday to Sunday 10 a.m. to 7 p.m. (all times Eastern), but the response times may be slower during peak periods, like sales events or holidays. 
Social media
Kiehl's is active on social media platforms such as Instagram, Facebook and X. Response times can range from a few hours to a day depending on the platform and the inquiry’s complexity.
Verified contacts

Kiehl’s customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Cheryl Vitali
General Manager, Kiehl’s Worldwide
Secondary
Rachel Krasky
Head of Consumer Engagement
Chief Executive
Jon Sáenz
Global Brand President Kiehl’s
Chief Executive
Nicolas Hieronimus
Loreal Group CEO

Kiehl’s customer service policies

The Kiehl’s privacy policy describes the information collected from those who interact with the company's website, as well as how it uses the information and shares it with third-party providers under confidentiality agreements. Kiehl's states that it has implemented security measures to protect personal information and allow users to manage their communication preferences. Users concerned about their privacy should review the full privacy policy.

Kiehl’s loyalty program

Kiehl's rewards program, "My Kiehl's Rewards," allows members to earn points through purchases, completing activities such as reviews or quizzes, recycling empty containers, and referrals. Points can be redeemed for discounts ($10 off for 100 points) or products from the rewards catalog. Membership levels—Extra, Super, and Everest—offer varying benefits based on points accumulated, such as birthday gifts, event invitations, and f

Frequently asked questions about Kiehl's

Kiehl’s offers student discounts through platforms such as Student Beans and UNiDAYS, providing 15% to 20% off online purchases.
Kiehl's is owned by L'Oréal, a global beauty and cosmetics company.
Chris Salgardo served as the President of Kiehl's U.S.

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