Iberia is the largest airline in Spain. Based in Madrid, it operates an international network of services from its main bases of Adolfo Suárez Madrid-Barajas Airport and Barcelona El Prat Airport. Along with Air Nostrum and Iberia Express, it comprises Iberia Group, whose airlines fly to over 102 destinations in 39 countries, and 90 additional destinations through code-sharing agreements with other airlines.
It is owned by International Airlines Group (IAG). IAG also owns British Airways, Vueling and Aer Lingus.
Responsiveness rating
What you need to know about Iberia Airlines
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Iberia Airlines
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
If our contacts don’t resolve the matter to your satisfaction you can also try writing to IAG group at
International Airlines Group, Waterside (HAA2), PO Box 365, Harmondsworth, UB7 0GB, +44 (0) 20 8564 2800
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting the company directly.
Address
Calle Velazquez
130
Madrid, Spain E-28006
https://www.iberia.com/us/
Phone Contacts
Main: +34 915878787
Toll Free: (800) 772-4642
International: +34 901 111 500
From Iberia website:
Offices in USA
Bookings
(+1)800 772 4642
From Monday to Sunday 00.00–24.00 (Spanish and English).
Iberia Baggage Services Centre
(+1)800 772 4642
From Monday to Sunday 00.00–24.00 (Spanish and English).
Iberia Plus Infinita Prime: 900 106 106 / +34 91 329 88 37
Iberia Plus Infinita: 900 206 206 / +34 91 329 88 38
Iberia Plus Platino: 900 212 252 / +34 91 329 88 14
Iberia Plus Oro: 900 222 422 / +34 329 88 13
Iberia Plus Plata: 900 111 177 / +34 91 333 67 26
Iberia Plus Clásica: 900 211 214 / +34 91 330 73 50
Serviberia: 900 111 500 / +34 91 333 67 01
Equipajes: 900 111 342 / +34 91 333 67 02
Iberia Singular: 900 200 212 / +34 91 329 88 88
On Business: 900 200 688 / +34 91 879 00 33
Email Contacts
[email protected]eria.es
[email protected]
Customer Service Resources
Customer Service incident claims
Customer Service plan (helpful document containing Iberia’s commitment to customers)
Social Media Contacts
Executive Contacts
Primary Contact
Gabriel Perdiguero
Chief Customer and Transformation Officer
Las Rozas de Madrid
Community of Madrid, Spain
+34 901111500
[email protected]
Chief Executive
Javier Sánchez-Prieto
Chairman and CEO
Calle Velazquez
130
Madrid, Spain E-28006
+34 915 87 73 31
[email protected]
