Iberia Airlines Customer Service Contacts

Iberia is the largest airline in Spain. Based in Madrid, it operates an international network of services from its main bases of Adolfo Suárez Madrid-Barajas Airport and Barcelona El Prat Airport. It is owned by International Airlines Group (IAG). IAG also owns British Airways, Vueling and Aer Lingus.

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From Iberia website:

Offices in USA


(+1) 800 772 4642 From Monday to Sunday 00.00–24.00 (Spanish and English).

Iberia Baggage Services Centre

(+1) 800 772 4642

From Monday to Sunday 00.00–24.00 (Spanish and English).

Customer service resources

Customer Service incident claims

Helpdesk page

Customer Service plan (helpful document containing Iberia’s commitment to customers)

What you need to know about Iberia Airlines

We receive occasional complaints about Iberia Airlines. The airline lost this customer’s luggage. The airline took this customer’s ticket away after he did what it told him. Also, the airline delayed a reimbursement check to this reader.

How to resolve a problem with Iberia Airlines

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

If our contacts don’t resolve the matter to your satisfaction you can also try writing to IAG group at

International Airlines Group, Waterside (HAA2), PO Box 365, Harmondsworth, UB7 0GB, +44 (0) 20 8564 2800

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

Iberia Airlines mailing address

Calle Velazquez
Madrid, Spain E-28006

Iberia Airlines social media channels


Iberia Airlines executive customer service contacts

Primary Contact
Gabriel Perdiguero
Chief Customer and Transformation Officer
Las Rozas de Madrid
Community of Madrid, Spain
[email protected]
+34 901111500

Chief Executive
Javier Sánchez-Prieto
Chairman and CEO
Calle Velazquez
Madrid, Spain E-28006
[email protected]
+34 915 87 73 31

[email protected]

[email protected]

How to get professional help with your Iberia Airlines problem

If you need help with Iberia Airlines, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

Get Help

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