Iberia is the flag carrier of Spain and the largest Spanish-based airline. It is headquartered in Madrid and operates its main hub at Madrid-Barajas Airport. Iberia is a member of the Oneworld alliance and a wholly owned subsidiary of International Airlines Group (IAG), which also owns British Airways, Aer Lingus, Vueling, and LEVEL. IAG was formed in January 2011 through the merger of Iberia and British Airways; Iberia is now a subsidiary brand of IAG, which is correct as stated. The airline runs Club Iberia Plus, its frequent-flyer program, and Iberia Express, its short-haul subsidiary.
How to reach a person at Iberia Airlines
Bookings: +34-913-33-67-01
Within Spain, toll-free: (900) 111-500
Iberia Airlines Responsiveness rating
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What you need to know about Iberia Airlines
We receive occasional complaints about Iberia, mostly involving baggage handling, refund delays, and ticket disputes. You can see recent case files on the Iberia Airlines tag page at elliott.org.
- Iberia Airlines’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Iberia Airlines with our insider guide or through our executive contacts.
- Iberia Airlines’s customer service policies are standard. Here are our frequently asked questions about Iberia Airlines.
Iberia Airlines customer service response times
Iberia’s customer service response times vary by channel. Here’s what to expect:
| Phone support | Iberia’s U.S. line operates 24/7. Call (800) 772-4642. |
| Email support | Response times are unknown. Email infoib@iberia.es. Iberia’s published service commitment is to answer written claims within roughly 30 days per EU/AESA guidance. |
| Online contact form | Response times via the online contact form are unknown. |
| Live chat support | No live chat support is available. |
| Social media | Iberia manages its social media channels 24 hours a day, seven days a week. |
How to resolve a problem with Iberia Airlines
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Iberia Airlines mailing address
Calle de Velázquez, 130
28006 Madrid, Spain
Iberia Airlines loyalty program
Iberia’s loyalty program is Club Iberia Plus (rebranded from Iberia Plus on 1 April 2025). Members earn Avios on flights with Iberia, Iberia Express, and Oneworld partners, as well as on hotel stays, car rentals, and purchases with program partners. Avios can be redeemed for award flights, cabin upgrades, hotel and car-hire bookings, and merchandise. The program has seven tiers; Clásica, Plata (Silver), Oro (Gold), Platino (Platinum), Platino Prime, Infinita, and Infinita Prime. Higher tiers unlock benefits such as lounge access, priority check-in and boarding, extra baggage allowance, and bonus Avios earning.
Iberia Airlines social media channels
Iberia Airlines executive customer service contacts
Primary Contact
Gabriel Perdiguero
Chief Customer and Transformation Officer
Las Rozas de Madrid
Community of Madrid, Spain
gperdiguero@iberia.es
+34 901111500
Chief Executive
Marco Sansavini
President and CEO
Calle de Velázquez, 130
28006 Madrid, Spain
msansavini@iberia.es
Iberia Airlines customer service policies
What are Iberia's conditions of carriage?
Iberia’s conditions of carriage cover ticket validity, passenger responsibilities, baggage handling, and carrier liability. They follow the Montreal Convention and applicable EU regulations.
What are Iberia's passenger rights?
Under EU Regulation 261/2004, passengers facing cancellations, long delays, or denied boarding can choose between a refund for unused portions of the journey or rerouting at the earliest opportunity. Iberia also provides meals, refreshments, two free phone calls or emails, and, when an overnight stay is required, hotel accommodation plus transport between the airport and the hotel.
Iberia Airlines self-service links
Here's how to manage your booking.
Visit the manage my booking page, where you can view, modify, or cancel your flight, select seats, and add additional services. Simply enter your booking reference and last name to get started.
Here's how to request an invoice for purchases on Iberia Airlines.
Visit the request invoice section on the website, enter your booking reference and last name, and follow the steps to download your invoice.
How do I contact Iberia by phone in the USA?
Call Iberia Airlines at (800) 772-4642 for 24/7 assistance in English/Spanish or (800) 994-0704 for accessibility services.
Does Iberia operate in the US?
Iberia Airlines operates flights to and from the United States.
How do I contact Iberia Airlines via WhatsApp?
Iberia Airlines offers customer service via WhatsApp at +34 676 67 60 04.
Where is Iberia Airlines located?
Iberia is headquartered in Madrid, Spain, and operates flights worldwide, including to and from the U.S.
What US airline does Iberia partner with?
Iberia is a member of the Oneworld alliance, which includes American Airlines. The two carriers operate codeshare flights and share frequent flyer benefits.
How to get professional help with your Iberia Airlines problem
If you need help with Iberia Airlines, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
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