IIberia is the largest airline in Spain. It is owned by International Airlines Group (IAG), which also owns British Airways, Vueling and Aer Lingus.
How to reach a person at Iberia Airlines
Iberia Airlines Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings. Want to know which companies have the best -- and worst -- customer service? Check out our Red List and Green List. Rate Iberia Airlines
What you need to know about Iberia Airlines
We receive occasional complaints about Iberia Airlines. The airline lost this customer’s luggage. The airline took this customer’s ticket away after he did what it told him. Also, the airline delayed a reimbursement check to this reader. This customer’s ticket was suspended, and although the airline promised to provide credit, it failed to follow through.
- Iberia Airlines’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Iberia Airlines with our insider guide or through our executive contacts.
- Iberia Airlines’s customer service policies are standard. Here are our frequently asked questions about Iberia Airlines.
Iberia Airlines customer service response times
Iberia Airlines’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support | Iberia’s U.S. office operates 24 hours a day, seven days a week. The average hold time is less than 1 minute, with the longest wait times typically occurring on Tuesdays. The average call duration is approximately 14 minutes. Call (800) 772-4642. |
| Email support | Response times are unknown. Email infoib@iberia.es. |
| Online contact form | Response times via the online contact form are unknown. |
| Live chat support | No live chat support is available. |
| Social media | Iberia manages its social media channels 24 hours a day, seven days a week, with an average response time of 15 minutes. |
How to resolve a problem with Iberia Airlines
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Iberia Airlines mailing address
Calle Velazquez
130
Madrid, Spain E-28006
Iberia Airlines loyalty program
Iberia Airlines offers a loyalty program called Iberia Plus. Members earn Avios points for flights, hotel stays, car rentals, and other purchases. These points can be redeemed for flights, upgrades, and other rewards. The program has different membership tiers, such as Classic, Silver, Gold, and Platinum, with each offering additional benefits as members progress.
Iberia Airlines social media channels
Iberia Airlines executive customer service contacts
Primary Contact
Gabriel Perdiguero
Chief Customer and Transformation Officer
Las Rozas de Madrid
Community of Madrid, Spain
gperdiguero@iberia.es
+34 901111500
Chief Executive
Javier Sánchez-Prieto
Calle Velazquez
130
Madrid, Spain E-28006
javier.sanchezprieto@col.vueling.com
Iberia Airlines customer service policies
What are Iberia Airline's conditions of carriage?
Iberia Airlines’ conditions of carriage outline the terms and conditions governing the transportation of passengers and baggage, including provisions on ticket validity, passenger responsibilities, baggage handling, and carrier liabilities. These conditions are in accordance with the Montreal Convention and applicable regulations.
What are Iberia Airline's passengers' rights
Iberia Airlines’ passengers’ rights ensure that passengers are protected in cases of flight disruptions such as cancellations, long delays, or denied boarding. In such events, passengers can choose between a refund for unused portions of the journey or re-routing to their destination at the earliest opportunity. They are also entitled to meals, refreshments, and communication, such as two free phone calls or emails. If overnight accommodation is necessary, Iberia provides lodging and transport between the airport and the accommodation. The airline aims to minimize inconvenience by offering timely assistance and compensation. These rights are in accordance with European Union regulations, including the Montreal Convention.
Iberia Airlines self-service links
Here's how to manage your booking.
Visit the manage my booking page, where you can view, modify, or cancel your flight, select seats, and add additional services. Simply enter your booking reference and last name to get started.
Here's how to request an invoice for purchases on Iberia Airlines.
Visit the request invoice section on the website, enter your booking reference and last name, and follow the steps to download your invoice.
How do I contact Iberia by phone in the USA?
Iberia Airlines at (800) 772-4642 for 24/7 assistance in English/Spanish or (800) 994-0704 for accessibility services.
Does Iberia operate in the US?
Iberia Airlines operates flights to and from the United States.
How do I contact Iberia Airlines via WhatsApp?
Iberia Airlines offers customer service via WhatsApp at +34 676 67 60 04.
Where is Iberia Airlines located?
Iberia Airlines, headquartered in Madrid, Spain, operates flights worldwide, including to and from the U.S.
What US airline does Iberia partner with?
Iberia Airlines is a member of the Oneworld Alliance, which includes American Airlines as a partner. It collaborate on codeshare flights and offer frequent flyer benefits.
How to get professional help with your Iberia Airlines problem
If you need help with Iberia Airlines, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
