Iberia

Iberia is the flag carrier of Spain and the largest Spanish-based airline. It is headquartered in Madrid and operates its main hub at Madrid-Barajas Airport. Iberia is a member of the Oneworld alliance and a wholly owned subsidiary of International Airlines Group (IAG), which also owns British Airways, Aer Lingus, Vueling, and LEVEL. IAG was formed in January 2011 through the merger of Iberia and British Airways; Iberia is now a subsidiary brand of IAG, which is correct as stated. The airline runs Club Iberia Plus, its frequent-flyer program, and Iberia Express, its short-haul subsidiary.

Telephone
Bookings : +34-913-33-67-01
free : (900) 111-500
Email
Mailing address
Calle de Velázquez, 130
28006 Madrid, Spain
Website
iberia.com

What you need to know about Iberia

We receive occasional complaints about Iberia, mostly involving baggage handling, refund delays, and ticket disputes. You can see recent case files on the Iberia Airlines tag page at elliott.org.

How to resolve a problem with Iberia

Try self-service first

Use our proven resolution methods, or Iberia’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does Iberia respond?

Phone support

Iberia's U.S. line operates 24/7. Call (800) 772-4642.

Email support

Response times are unknown. Email infoib@iberia.es. Iberia's published service commitment is to answer written claims within roughly 30 days per EU/AESA guidance.

Online contact form

Response times via the online contact form are unknown.

Live chat support

No live chat support is available.

Social media

Iberia manages its social media channels 24 hours a day, seven days a week.

Verified contacts

Iberia customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Beatriz Guillen
Chief Customer Officer
Chief Executive
Marco Sansavini
Chairman and CEO

Iberia customer service policies

Under EU Regulation 261/2004, passengers facing cancellations, long delays, or denied boarding can choose between a refund for unused portions of the journey or rerouting at the earliest opportunity. Iberia also provides meals, refreshments, two free phone calls or emails, and, when an overnight stay is required, hotel accommodation plus transport between the airport and the hotel.

Iberia loyalty program

Iberia's loyalty program is Club Iberia Plus (rebranded from Iberia Plus on 1 April 2025). Members earn Avios on flights with Iberia, Iberia Express, and Oneworld partners, as well as on hotel stays, car rentals, and purchases with program partners. Avios can be redeemed for award flights, cabin upgrades, hotel and car-hire bookings, and merchandise. The program has seven tiers; Clásica, Plata (Silver), Oro (Gold), Platino (Platinum), Platino Prime, Infinita, and Infinita Prime. Higher tiers unlock benefits such as lounge access, priority check-in and boarding, extra baggage allowance, and bonus Avios earning.

Frequently asked questions about Iberia Airlines

Call Iberia Airlines at (800) 772-4642 for 24/7 assistance in English/Spanish or (800) 994-0704 for accessibility services.
Iberia Airlines operates flights to and from the United States.
Iberia Airlines offers customer service via WhatsApp at +34 676 67 60 04.
Iberia is headquartered in Madrid, Spain, and operates flights worldwide, including to and from the U.S.
Iberia is a member of the Oneworld alliance, which includes American Airlines. The two carriers operate codeshare flights and share frequent flyer benefits.

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